Honda On Grand - Service Center

Terrible service. I had paint issue (warranty issue)with my new Odyssey. The front desk person refused to take the Van - "We don't fix body parts". Spent and hour to complain to the manager. Manager heard t my new Odyssey. The front desk person refused to take the Van - "We don't fix body parts". Spent and hour to complain to the manager. Manager heard the complaint and said - "What am I suppose to do?" and he left immediately without waiting for my response. I left. Went to another dealer and got my van fixed under warranty. More

Terrible experience with their service center. Please take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves yo take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves you $50. Not to mention how many phone calls I got during the service that they needed to add so and so for a rise in the initial quote from $355 to $645. So I thought I will just use my savings coupon to save at least the $50 they promised if you pay anywhere over $500. when I showed up later to pick the car up and pay, they were surprized that I had such a coupon. And kept on trying to convince me that they cannot accept the coupon because they already used another savings coupon towards my invoice and they cannot combine coupons. When I asked the service guy (JEFF) to show me in the bill where exactly did they use any savings coupon on my bill he kept on saying it won't show but they are sure they saved me a lot. This was completely bogus, they just didn't want me to get the $50 discount. I told them the coupon is even advertised on their website and how come they dont abide by their promises to customers, and if they advertize then they have to keep their promise. Long story short, they didn't accept THEIR OWN coupon and I paid the total and was completely stunned by how dishonest this dealership is. Please take your money elsewhere and search for another trustworthy place to service your car. More

I drove in with what I thought was a minor turn signal replacement and after a very reasonable amount of time, I was told that there was a bigger problem with the signal and that I would have to either l replacement and after a very reasonable amount of time, I was told that there was a bigger problem with the signal and that I would have to either leave the car or come back the next day. Since I had other obligations, I chose to come in the next morning... After the car was checked over and the problem found, other service items were checked and found to be needing attention. I have been a regular service customer at another dealership and thought these things would have been tended to over the time I was going to have my car serviced. One of the reasons I pulled into Honda on Grand was because of the rushed service process at the other dealership--not that they didn't take their time with the repairs--but that you always felt that they were trying to get through your service to get to the next person--even down to the cashier.....I never looked forward to taking my car in to be serviced there. I was VERY impressed with the service at Honda on Grand. Your staff definitely make the customer feel like they count. More