Honda Universe

I came in for an oil change and was waiting for my service to be done when i was advised about a concern with my tires needing to be replaced because they were getting very low on the tread. they work service to be done when i was advised about a concern with my tires needing to be replaced because they were getting very low on the tread. they worked with me to get the best prices on tires and it was done that day .... i was very pleased with the work and how they had my safety as a concern.... thank you all very much and i hope everyone has a great experience their like i did More

Best service department I have every visited. True Best service department I have every visited. True professionals.They took are car in right away with out a reservation and had us back on the road Best service department I have every visited. True professionals.They took are car in right away with out a reservation and had us back on the road in no time. The price was more than fair and I enjoyed my stay while i waited, Great coffee and time well spent. More

Totally enjoyed the experience we have had at honda universe. The staff is very professional as well as a lot of fun to be around!! They should be proud of how they run their business and we have be ve universe. The staff is very professional as well as a lot of fun to be around!! They should be proud of how they run their business and we have be very pleased with how we were treated and still treated the same way after we purchased our honda pilot. They took care of us and we feel like family when we are there. We felt very welcomed everytime we were there and you can tell that they enjoy their jobs and like being there. We will be sure to tell others about them and how we were treated. Alvin Cubano, trevor,James Frederick, Brian D'Zio all are great people.Oh, and so was there service dept people, thanks for the good work on our honda pilot!! More

Everyone I worked with was so friendly. I have been to the dealership in the past, but this was my best experience yet. I got a great deal, was treated amazing, and even sat with the general manager. The the dealership in the past, but this was my best experience yet. I got a great deal, was treated amazing, and even sat with the general manager. The general manager was extremely friendly and polite. I have been to dozens of dealerships and never met or even seen the general manager. Definitely my best car buying experience!!! More

Bought a '10 Demo Pilot with about 5600 miles on it. Had a couple of hiccups with the windshield and service light. The problems were taken care of without any charges being incurred and without any argume a couple of hiccups with the windshield and service light. The problems were taken care of without any charges being incurred and without any arguments from the dealership. The problem that I had was the downtime (2 days) and inconvenience caused by a "new" vehicle that cost over $30,000. After I had the problems resolved, I addressed the issues with Mr. Cubano, the General Manager. Mr. Cubano took the time to listen and care what I had to say. He provided me with 2 years of free oil changes for my troubles. A nice token for "minor" issues. I suggest if anyone has a problem with this dealership to see him as he was very professional and understanding. More

We were to turn in our current lease for a new one and was given a great deal at non-honda dealership. However, we liked Honda and went to see if they would offer us the same deal. We went down to Honda U was given a great deal at non-honda dealership. However, we liked Honda and went to see if they would offer us the same deal. We went down to Honda Universe and was told that of course we would be offered same deal since this would be our 3rd Honda (2nd with Honda Universe). I also brought the offer in writting to Honda Universe. There was a dent on the side door and the other dealship said they would take care of any fees. Honda told us that it was not a problem since there is a $1500 credit for damage so we had "nothing to worry about"--"you won't owe anything." Two weeks later we get a bill in the mail from Honda Financial. Thinking it was an error, I called them and they said that Honda Universe gave us the inncorrect information. Called Honda Universe, they didn't understand why it wasn't applied (I had to explain the $1500 credit policy to them). Phone calls for 3 weeks (I had to keep calling, because they never returned my phone calls). Needless to say we are stuck with the bill. The new GM at Honda Universe said "it's not in writting so we don't have to do anything". He was nasty and EXTREMELY rude. Great way to treat a Honda Customer. We were lied to and now stuck with a bill we were promised we would not have. NEVER AGAIN will I buy a Honda or deal with Honda Universe. I could have been just as happy driving another SUV, without the bill. If you are going to purchase a Honda, stay away from Honda Universe and Bob Reyes! More

10 years, 3rd Honda and counting....Honda Universe continues to impress me with their professionalism. Carlos (creis@hondauniverse.com) is clearly passionate about Honda and truly believes in the prod continues to impress me with their professionalism. Carlos (creis@hondauniverse.com) is clearly passionate about Honda and truly believes in the product he sells. What is remarkable about Carlos is that he does not believe in the hard core sales approach. He is knowledgeable and genuine and was much more interested in listening to what I wanted in my new car vs. what he wanted to sell me. Carlos responded very quickly to my email and was more than willing to work around my busy schedule. He clearly cares about his customers and it shows. I cannot imagine buying a car anywhere else. More

Nelson is new to this dealership and was so knowledgeable. He was very sweet,courteous and sincere. I hate buying cars but Nelson and Carlos made my experience painless and worked me out a gr knowledgeable. He was very sweet,courteous and sincere. I hate buying cars but Nelson and Carlos made my experience painless and worked me out a great deal on a great Pilot. I had gone to a few other dealers and these gentlemen were the dealers I choose because of there excellent customer service. Carlos was truly my favorite--I had a lot of obstacles to overcome and he really worked very hard to work me a deal i was comfortable with and could afford. Thank you very much for all your hard work and for treating me like family. I will continue to deal with this dealership for any future purchases and refer them to many friends. More

Jerry Ojeda was by far the best person I spoke to. I researched online and called many dealerships. He, by far was the most helpful and courteous and helped me and my family find exactly what we were lo researched online and called many dealerships. He, by far was the most helpful and courteous and helped me and my family find exactly what we were looking for. I will recommend him as well as the Honda Universe team to anyone I know who is looking far a car in the future. I was treated with respect, got a great deal and Jerry was the reason for that. He and the Honda Universe team have made me a customer for life. More

I purchased a new car from them. They were very friendly, nice and easy to work with. When I got home I noticed a small dent in the car. I brought it back and they gave me another new car. In my life I have nice and easy to work with. When I got home I noticed a small dent in the car. I brought it back and they gave me another new car. In my life I have never seen a dealership exceed my expectations the way that Honda Universe did. More