About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Honda Universe - Service Center

4.2

29 Lifetime Service Reviews

1085 Route 88, Lakewood, New Jersey 08701

29 Reviews of Honda Universe - Service Center

Sort by Write a review
October 10, 2018

"The Customer Relations Manager John Mcgraw was Exceptional"

- Janell

Issue happen ...It is the solution and the customer satisfaction that makes for a great dealership. When I presented my issue to John Mcgraw (customer relations Manager) he went above and beyond to ensure that the issue was not only resolved but that I was satisfied with the overall outcome of the situation. I appreciated his genuine concern for my satisfaction and he appreciated me as a loyal customer for many years to the dealership. His dedication to customer satisfaction is exceptional.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 10, 2018 -

Honda Universe responded

Thank you for taking the time to share your review with us! We would like to apologize for the initial situation, however, we are happy to hear that John went above and beyond to resolve the situation. We hope to see you again!

June 05, 2018

"John is an excellent person. He knows his stuff."

- John I Mills

John cares for his customers. He takes pride in the dealership. He always makes you feel that he has your best interest at heart. I would recommend this dealership to everyone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christina Barrett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rahsaan Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John McGraw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Salerno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 05, 2018 -

Honda Universe responded

Thank you for your wonderful feedback! We are delighted to hear that you had such a wonderful experience with John and we look forward to seeing you again in the future.

March 26, 2018

"Work seemed okay, but poor attitude by some"

- Tiff

I was there as they opened, took me right in, came in for an airbag recall and my airbag light was on. As the writer was writing my work order, an lady came out and threw a box on the ground for recycle. Another man who was sitting next to my car tightening his shoelaces, kicks the box and almost hits my car. She turns around and moves the box back behind the counter, the guy again kicks the box and this time hits my car. Now, granted it was just a box.. but an apology or if I thought he was being funny and we laughed it off.. would have been fine. But he was annoyed she put the box there. When I went inside to the waiting rm, the lady says.. don't mind him, he has a temper. I said to her, he could have said sorry, she just laughed and turned around. So I was annoyed. After about 2 hours, the writer calls me back and says recall fixed and my light is on for 2 reasons. 1 seat belt buckle is bad, (i see the code on the work order, so ok) also warranty and no charge like the recall. Then he says my clockspring is bad and with labor that's about $565. (The code for that is not on the work order) He convinces me to fix it, safety issue. Ok.. ok.. gets me a rental for the couple days. After getting the rental, says they will also have to do an alignment because the tire will have to be off. And he will do that for $80 instead of the normal $130. I said ok. Car is done the next day, I go to pick it up. After taxes and the alignment, $89 not $80, it comes too $780. In the $780 is a charge for waste disposal of $19. Now I have spoken to several mechanics who said there shouldn't be any waste disposal, tires shouldnt need to come off, no alignment needed and there should have been a code on the paperwork for the spring. They said they were just up-selling me since everything it was there for was no charge. I recently got new tires and got an alignment, about a week prior to this day. I believe it is misaligned now and pulls to the right. Also I had explained to the writer how u have to hold the door lever and push the lock down or the driver door will not lock. When I picked it up, it was not locked out in the lot. My hood lever needed to pop the hood is broken, so I use a pair of pliers to grab it and open it. I explained this too the writer.. on my receipt where they check over the condition of the car.. cannot open the hood was written next too it and nothing was checked under the hood. Completely dissatisfied with this dealership and will not be back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service writer older gentleman, John Lang
Apr 02, 2018 -

Honda Universe responded

Hi Tiff, Thank you for taking the time to provide us with your feedback. Please give us a call at (732) 719-6964 and our staff would be happy to further assist you.

March 13, 2018

"Comfortable & Friendly"

- Joel Kahn

Bob Bauer and John McGraw made my service experience at this dealership extremely comfortable and friendly. I recommend bringing your car into Honda Universe the next time you need service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bob Bauer
Mar 13, 2018 -

Honda Universe responded

Thank you for the positive feedback! We are happy to hear that Bob and John were helpful in getting your car serviced and we look forward to seeing you again in the future.

January 28, 2018

"Great Service"

- kseymou2

Every time I bring my car in for service, I always have a great time dealing with the employees there. The service team always does a great job on any maintenance needed on the car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 12, 2018

"Grease and Oil change"

- Satisfied customer

On Jan.11,2018 I scheduled an appt. for a grease and oil with a night drop off for Jan.12, 2018. I was greeted by Tom Scelfo, service advisor. I explained what I had an appt. for the next day. He told me they may be able to do the service right now, so I would not have to come back. They were able to service my Acura and got me out in a very short period of time. Tom was very pleasant and professional. I will certainly be going back here for service on my car in the future.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Scelfo
December 04, 2017

"Excellent Service Adviser & Service"

- Cal

From the onset of my first telephone call to service to explain what was going on with my car to the complete explanation after my CR-V was checked out the service adviser, Tom Scelfo, thoroughly and completely explained everything they checked and the key components that needed immediate attention for safety of my driving and utilizing the vehicle. The Service Adviser is always honest and explains everything while pointing out the importance of immediate service needs on certain problems and those that can wait until the next service. After picking my car back up, I noticed a big difference in the way the car was handling. Driving it home it was handling better and I felt great knowing the brakes and alignment were done to keep me safe while using my CR-V.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Scelfo
December 01, 2017

"DO NOT SERVICE YOUR CAR THERE!"

- HONDA UNI BAD REV

DO NOT SERVICE HERE! THEY ARE BUNCH OF LIAR! DONT JUST TRUST WHATEVER THEY SAY TO REPLACE. Their poor technicians and svc rep intentionally replaced unnecessary costly parts, which I found out when i took my HONDA PILOT another HONDA dealer. They are just NOT HONEST...TRUST ME!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
BOB (SERVICE ADVISER)
October 11, 2017

"shoddy workmanship be careful here"

- crv buyer

Went here to have tpms system check due to light on. Was told that 99.00 diagnostic fee would be used to off set cost of repair if I had work done there, this was not the case. However that is not the main reason for the bad review. Since I was there I decided to get oil change which was due. After returning home noticed oil spot on driveway and check under car saw oil dripping from drain plug. I returned to Honda Universe the next day and was informed that the center who did my last oil changed had stripped my pan. I questioned service manager about this since car wasn't leaking before they did change, after some back and for the they agreed to repair pan free of charge by putting new thread insert in. two hours later got car back plug was now in crooked and still leaks. More back and forth and they redid repair, no leak. 3000 miles later I returned for next oil change, only because they were last to touch it. Now they tell me pan is completely stripped and needs to be replace but as a courtesy to me they will split the 900+ bill with me needless to say I was not happy with this resolution. After some heated words they agreed to replace pan free of charge. I will never return to this dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Name not listed
July 04, 2017

"always get my car worked on at Honda Universe. "

- fmurphy925

I have always relied on Honda Universe for quality service and a friendly atmosphere. John and Jessica are the best. My cars purchased and worked on here have never had a problem. Great job.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jessica Ramos, service writer.
Jul 12, 2017 -

Honda Universe responded

Thank you for the five-star rating and review. It's a pleasure to know that you had a pleasant experience. At our dealership, our customers' satisfaction is always our top priority. We look forward to seeing you again in the future.

1
1 - 10 of 29 results