Back

Honda Universe - Service Center

Lakewood, NJ

4.9
175 Reviews

175 Reviews of Honda Universe - Service Center

Sort by
June 29, 2022

Honda universe Does a great job hiring an informative and polite staff. It’s always a pleasant experience More

by Lou
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Honda Universe responded

Thanks for sharing your kind remarks. It's such a pleasure to know that our team is impressive and you had a pleasant experience as well.

June 27, 2022

I always recommend Honda Universe. To sum up my satisfaction with Honda Universe as a whole, it meets and exceeds all the criteria that Google lists on finding a trustworthy dealershi More

by GrannyH2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa, Scott, Diane
Jun 28, 2022 -

Honda Universe responded

It's wonderful to hear that our team is so helpful. We also enjoy knowing that John McGraw and Neil Goldstein were really great and you're pleased with everything. Thank you!

June 25, 2022

Not once have I had a bad experience with this dealership. Everything always comes out to satisfaction. Thank you Honda Universe. More

by MATTHEWHURLMAN
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 26, 2022 -

Honda Universe responded

Thank you for sharing your kind remarks. It's wonderful to know that you're satisfied with everything as well. Thanks again!

June 24, 2022

never go to this place or trust them, they do not respect your decisions and they will break your car if you do not accept their proposals to fix your car with them, my car was fine unlike how they left it a More

by Brenda Barradas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jessy Ramos and technican Giovanni Torres
Jun 25, 2022 -

Honda Universe responded

Thank you for taking the time to provide us with your feedback. We apologize that you had this experience with us. Here at Honda Universe, our customer's satisfaction is our top priority. Please give John McGraw a call at (732) 370-9700 x4109 to discuss this further.

June 06, 2022

Great customer service from Yvette really helped me pick the best car for me , if your looking for someone to help you she is definitely you’re girl. Thank you again Yvette and glen and nico More

by Chasityrose98
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Swenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Demaglhaes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Honda Universe responded

We're so glad to hear that Yvette provided you with great customer service, and you found glen and nico to be helpful too. Thanks for sharing your kind remarks!

February 25, 2022

Very friendly and courteous every time I bring my vehicles in. Been coming here for about 7 years now and it still feels like a family when you come in for any service or questions. More

by kseymou02
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2022 -

Honda Universe responded

It's wonderful to hear that our service team is very friendly and courteous. We also enjoy knowing that you've been coming to us for 7 years now and you feel like family. Thanks so much for your kind remarks!

December 10, 2021

We had our vehicles in for routine maintenance this past month and our service was excellent as always. Lisa, and the rest of the maintenance staff, are just incredibly friendly and helpful every time. We More

by TFPetersen
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Umoru
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa, Service Department
Dec 11, 2021 -

Honda Universe responded

Thanks for sharing your feedback. It's wonderful to hear that Lisa is incredibly friendly and she has been very helpful with your service visits. Thanks for saying that Steve Umoru and John McGraw made you feel right at home as well. Thanks for the great 5-star rating!

December 09, 2021

My son told me the other day he wanted to get a new car so I called John McGraw because he has been very helpful in the past. He gave me some great options and insight that I past onto my son. Once he look More

by Lou
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Honda Universe responded

We're glad to hear that John McGraw was very helpful to you and your son, and we'll look forward to helping again with your needs. Thanks!

September 21, 2021

Great experience every time we work with John! Always willing to help, always finds an answer, always with a smile. More

by Oconnork413
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Honda Universe responded

It's great to hear that John was so helpful and you appreciate his willingness to answer your questions!

September 01, 2021

Today I took my new ( used) car in for service. I was lied to about what was wrong with my back up camera then was told that I need a new tire I went to another dealership and the camera was broken and More

by jcalvitti
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Greg was terrible in sales and the service manager won’t even call back
Sep 02, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your feedback. We apologize that you had this experience with us. Here at Honda Universe, our customer's satisfaction is our top priority. Please give John McGraw a call at (732) 370-9700 x4109 to discuss further. Thank you.

1
...
1 - 10 of 175 results