Honda Westborough

If you don't want the hassle of dealing with a shady, pushy salesman and you want to feel comfortable when you make your car purchase contact TIM MCLEAN at Boch Honda West. My wife and I bought a 2010 H pushy salesman and you want to feel comfortable when you make your car purchase contact TIM MCLEAN at Boch Honda West. My wife and I bought a 2010 Honda Accord from Tim and he went out of his way and beyond to make sure we left the dealer feeling good. He is very down to earth and he still cares about you even after the sale unlike so many other car salesman out there. I usually don't write reviews but the way I were treated by Tim would definitely have me going back to purchase my next car from him. More

Blake Curry specially impressed me with his skills. He is a really good salesman and worked closely with us to provide us the kind of car which I wanted. I am glad that I got the car from them. Totally worth a really good salesman and worked closely with us to provide us the kind of car which I wanted. I am glad that I got the car from them. Totally worth it! More

We were interested in a 2013 Honda CRV and stopped by the dealership on 12/29/12; we had the good fortune to be greeted by salesperson David Yang when we walked through the door. David was thorough but low- dealership on 12/29/12; we had the good fortune to be greeted by salesperson David Yang when we walked through the door. David was thorough but low-key; he answered all our questions without being pushy. He offered us a test drive and allowed us to experience the car's features firsthand. We were able to agree on a purchase price as well as a trade-in credit for our old car pretty quickly. This is the 6th Honda we've purchased (but first CRV), and first time at this dealership. Great service continued the day we picked up the car -- car was ready to go, David walked us through all the key components/features, and we drove away happily in our new car! From the prompt, honest service to the quality of the vehicle, we couldn't be happier. More

Our last two times were: An inspection sticker, my wife Our last two times were: An inspection sticker, my wife called and was told they were able to do till 5 pm, we got there in 15 minutes and they were Our last two times were: An inspection sticker, my wife called and was told they were able to do till 5 pm, we got there in 15 minutes and they were out. Nobody told the girl taking the calls. The time before that, they broke three out of 4 sensors on the tires of my Crosstour. I told them for nine months that something was wrong after getting the new tires, all they said was change in temperature. When I insisted on an inspection they agreed to fix their mistake. When they ordered the parts they then lost my phone number and could not figure out how to call me. So a letter came saying my information was out dated and I must call them to get my parts. As the expression goes, one hand does not know what the other hand is doing. We are not the only one, a friend of ours has as much fun with their service. More

My experience with Rich Merlino far surpassed any experience I had at any dealership I've ever dealt with. He was knowledgeable, friendly, funny and an overall joy to work with. His follow up too experience I had at any dealership I've ever dealt with. He was knowledgeable, friendly, funny and an overall joy to work with. His follow up too was also appreciated. The finance department made the experience a pleasant one as well. All in all a great group of people! I love my new Honda Crosstour! Joyce Bilancieri Bolton, MA More

I first met Jim Sweeney thru my auto advisor Todd Downs ( Central One F.C.U.) Jim was very Professional and very helpful in finding the perfect vehicle for me (2012 Honda Accord LX w/15,000 miles) for a very Central One F.C.U.) Jim was very Professional and very helpful in finding the perfect vehicle for me (2012 Honda Accord LX w/15,000 miles) for a very fair price. Jim was very easy to deal with and seemed very fair and explained everything. We test drove two vehicles and the second vehicle I drove I fell in Love with I bought. I got the vehicle home and on the following day I heard a small noise in the front end. So I called Jim Sweeney back and he said to bring it right in which I did the next day and I was in contact with Tony Ngo who was the Assistant Service Manager who found the problem within 15 minutes of me being there and an 1 1/2 later fixing the problem and the vehicle is running perfect. A special thanks goes out to Jim Sweeney and Tony Ngo of Herb Chambers Honda of Westboro. A very Satisfied Customer, Alvin C. Hulbert (Westboro, Ma) More

I want to put this letter here since it will best reflect my experience with Herb Chambers Honda of Westborough. I highly encourage anyone who is in the market for a Honda to go here first. I promise y my experience with Herb Chambers Honda of Westborough. I highly encourage anyone who is in the market for a Honda to go here first. I promise you that you will come back onto dealerrater.com and thank me. There is a reason why I bought my Honda and will buy all future Honda's from Herb Chambers and that says something for someone that lives in New York City (200 miles away) My letter to Herb Chambers To Whom It May Concern: My Journey My Journey began on August 27th 2012 when I was up in Framingham vising family for a 10 year old cousin’s birthday party. At the party I did what any father of two young children would do, he hides away unless manning the grill or having a beer. I ended up online searching for minivans as our fast growing family had for some time outgrown the Subaru Outback we purchased in 2010. I came across Herb Chambers Honda of Westborough and searched through their site. I submitted a request for some price quotes to their online internet department and went back to tending to my beer outside. A short time later an unfamiliar phone number called me; it was Anthony from Herb Chambers Honda’s internet department. Anthony would become a person I will never forget in my lifetime, but I digress. He cheerfully asked me what I was looking for, how much, and other variables to aid in his search for the perfect vehicle for my family. After going back and forth a few times via email I got a call from Greg another amazing person who’s professionalism and sincerity would redefine my idea of car salesmen. I have lived in New York City for over 20 years and know how they operate here. It’s extremely cut throat and a deal isn’t a deal till you have the car key in your hand, you’ve had your paperwork checked by your lawyers, and you’re still wearing the pants you had on when you walked into the dealership. I was not expecting to actually get a deal but when I spoke with Greg we managed to work out the numbers and he said come down today and we could make this work. I was optimistic but not hopeful; I did not think we would actually come to terms when buying out of state and with so many variables. My wife and I managed to make it to the dealership post haste after the birthday party and we were greeted by Anthony Kent who then sent us over to Kevin Chandler. Kevin went through the motions helping us select the color, trim etc. Unfortunately we could not come to terms on the trade in and we wound up leaving but on good terms. Fast forward a month and we arrive at the end of September. Knowing how car dealerships operate I speak to Kevin and see if he can come up on the trade-in. He gets back to me and we have a deal. The deal had many variables; it required a trade-in, new plates, out of state registration the whole shebang. As Greg put it, everything that could have gone wrong with this deal including natural disaster (Hurricane Sandy) has happened! The list of things that could have thrown this deal off are too numerous to mention and honestly don’t matter. What does matter is the amazing sense of trust and perseverance everyone has put into making this deal happen. I would like to personally thank Kevin Chandler who unfortunately does not work for Herb Chambers any longer for his amazing attention to making our deal work. Anthony Kent whom last night 11/27/2012 at 12:08am personally delivered my Van to me here in New York City a good 200 miles away, the person who did everything in his power and then some, went above and beyond the duties of his daytime job. He is someone I can consider a great friend and I will not hesitate to give him my business in the future and anyone else shopping for a Honda for that matter. Greg the sales manager has been an amazing person throughout this whole ordeal. He has contacted me on a few occasions to update me on what was going on in terms of where our deal was. A sincere polite and understanding individual, I am sure I have driven him a bit crazy with how much work must have gone into this deal. Adam Tremblay from Finance has also been fantastic, reassuring me in regards to getting the paperwork sorted out and financing taken care of he has been nothing but a pleasure. I know I have called him more times than I can count to find out what was going on with this deal. I know that we are now and forever known as “The New York Deal” I want to end this 3 month long process exactly at 90 days from 8/27/2012 to delivery on 11/27/2012 with this note. You have a spectacular dealership that prides itself on honesty, commitment and integrity, all values that I myself take pride in. I will be making a personal promise that every single Honda I purchase in the future will be from Herb Chambers Honda of Westborough. Today you have gained a lifelong buyer as well as free publicity and praise to any Honda buyer that I know of here in New York. My mother will be purchasing a Honda next year and I promise you that car will be purchased at your dealership. When my lease is up on the Odyssey I will be purchasing my next one and the next and the next after that God willing from Anthony, Greg, and Adam. I would like this letter to make its rounds to everyone in the Herb Chambers Family and dealerships. True commitment to customer service is a multifaceted design that no amount of paid advertising can generate. It brings back repeat buyers, free positive press and publicity, new buyers in the form of family, friends and anyone I come in contact with, And a testament to what Herb Chambers stands for. Thank you thank you thank you for such a wonderful albeit crazy experience, you truly embody the family spirit and I am proud to consider myself a Herb Chamber's customer for life. With Warm Regards, Jonathan More