Honda Westborough

Excellent services. staffs and manager on service department are superb on car care and customer services. staffs and manager on service department are superb on car care and customer services. More

Excellent job by everyone I worked with, they were all very helpful and walked me through buying the car. very helpful and walked me through buying the car. More

Vadim was very professional. Everything went smooth from the time. We talked off the car the night before to the time I picked up the car. Thank you for the excellent service. Everything went smooth from the time. We talked off the car the night before to the time I picked up the car. Thank you for the excellent service. More

Roughly 2 weeks ago, I reached out to Honda of Westborough in regards to a new Honda Civic Si they had in their inventory. I spoke with Tia, and informed her of the fact that I was interested in Westborough in regards to a new Honda Civic Si they had in their inventory. I spoke with Tia, and informed her of the fact that I was interested in test driving the vehicle, as I am in the market for a new car and leaning towards the Civic Si. She responded by asking me when I'd be available for said test drive, so we setup an appt for 11/17/22 at 10:15am. I left my house that morning at 9am, as I'm coming from Swansea,MA (02777), which is roughly 55 miles (60+ minutes) from the dealership. After arriving at the dealership, I was greeted by an individual (I'm not sure of his name) who asked if I was there for the Civic Si. I said yes, that I was looking forward to taking it for a test drive. At which point, his face changed to a look of confusion, and he then told me that they weren't allowing test drives of the Civic Si. Obviously I was very confused, because that was the only reason I was there and had committed to the long drive. He then went off and returned with another individual whose name I do not recall, but I believe he may have been the sales manager. I informed him that I had just driven over an hour and taken time out of work to test drive the vehicle, but he only responded by apologizing and confirming that test drives of the vehicle were not permitted. I again informed him of how unhappy I truly was, and asked him to put himself in my shoes and to tell me how he'd feel. To which, he again apologized. I asked if they could make an exception for the significant inconvenience I was now dealing with, but he said no and did not offer any other sort of a solution. Tia, who was in the dealership that day, was never brought into the conversation, which I found odd, because she was the one I had communicated with prior to getting to the dealership and she never brought up the fact that I couldn't test drive this vehicle. I was and am very unhappy with my experience and am unsure if I will ever shop at a Herb Chambers dealership again (I've purchased and leased from Honda of Seekonk in the past) based on this experience and the lack of follow-up or resolution on behalf of Honda of Westborough. Clearly my time isn't worth their effort. I hope something is done to address this, after I spent nearly 3 hours of my day driving back and forth (110+ miles) for what amounted to no reason. Wasted fuel, wear and tear on the vehicle, all to be told "No". This is unacceptable, plain and simple. More

Excellent service department. Explained in detail suggested repair costs and options. Comfortable waiting area and showroom Explained in detail suggested repair costs and options. Comfortable waiting area and showroom More

Jennifer was very professional and helpful. Car was returned clean and ready to go! Pleasant experience. Car was returned clean and ready to go! Pleasant experience. More

Great people very friendly and professional! ! Got the car I wanted for a fair price. ! Got the car I wanted for a fair price. More

Jennifer, my Service Adviser, was excellent. She had detail information for me and was very patient with me. She had detail information for me and was very patient with me. More

I am a very long time customer and will likely continue leasing cars from Herb in the near future but there is one annoying aspect of the dealership that is both amusing and could be improved so simply. Wa leasing cars from Herb in the near future but there is one annoying aspect of the dealership that is both amusing and could be improved so simply. Waiting. Annoying, intolerable waiting for those of us with no patience at all. Whether it is for service, sales, giving feedback, etc. it seems I am forever asked to "Just give me a second" as some Herb employee tends to some task that takes precedence over my time. For example, I schedule a simple oil change, bring it to the dealership on schedule and am immediately asked to wait while the car is inspected by the intake person. Then I am given the magic sticker and asked to bring it to the service agent, who asks me to wait while he finishes his phone call. Now wouldn't it have been nice if the intake person had the paperwork ready ahead of time for me to sign and instructed me to make myself comfortable in the lounge area where I would be found if the need arose? Where I could work or read or do something useful instead of wait. Now the truly ironic part of this story is that I fully intended to pass this message on to the nice young woman who called to make sure I was 100% satisfied with my experience at the dealership, but when I called to talk to her, I was put on a 3 minute wait! Surely, the technology exists to immediately get shunted to voice mail where I could leave a message. Or a suggestion to use email or text would be offered if the agent is busy. But wait? No thanks. Life's too short. More

My experience with Avein Watson and Herb Chambers Westborough was excellent! Avein helped me get the car I wanted, walked me through all the details, handled the inspection and registration, and eve Westborough was excellent! Avein helped me get the car I wanted, walked me through all the details, handled the inspection and registration, and even delivered my car to keep us from having to make another long trip! More