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Honda Westborough - Service Center

Westborough, MA

4.8
1,554 Reviews

1,554 Reviews of Honda Westborough - Service Center

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September 08, 2021

Very professional and polite , on time, did good job, let me in even I was late. very happy about the service, definitely will recommend to others. More

by Angelazhyang@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Sep 08, 2021 -

Honda Westborough responded

Thank you for the kind feedback! We appreciate you recommending the Herb Chambers Honda of Westborough team to others and hope you'll be visiting us again in the future!

September 07, 2021

Handled my emergency transmission issue with professionalism and communication every step of the way. I was able to drop my car off early and they had it done for me early too! More

by DiamondCRV87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gonyea
Sep 08, 2021 -

Honda Westborough responded

This is what we like to hear! We're so happy that our team delivered professionalism during your recent transmission appointment! We look forward to seeing you next time at Herb Chambers Honda of Westborough!

August 27, 2021

Randy Johnson in the service department is a gem. He is knowledgeable and cares about your car like it's his own. He is honest and goes beyond the letter of service to make your experience perfect. More

by Karen Goldenberg
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bruce the courtesy shuttle driver, Randy Robinson
Aug 30, 2021 -

Honda Westborough responded

Thank you for this wonderful feedback, Karen - Randy will be so happy to hear it! Your business is greatly appreciated by all of us here at Herb Chambers Honda of Westborough and we look forward to your next visit. Take care!

August 27, 2021

None of my concerns were addressed, my car was literally looked over with zero intentions of solving legitimate issues I pointed out, my vehicle is still under factory warranty. Pointed out multiple imperfe More

by Rene.508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toan Lam
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ara Tashjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Honda Westborough responded

Hi Rene, We're sorry to hear you feel this way. It is never our intention to disappoint or upset our customers and we'd like to help resolve these concerns. Please contact me at your earliest convenience. Thank you, James A. Bulger - General Manager - james@herbchambers.com

Sep 18, 2021 -

Rene.508 responded

As I’ve stated, I will handle this myself. I will not set foot on the lot again, do not feel like getting disappointed again.

August 26, 2021

Pleasant experience. Quickly went through service write up and waited for the work to be done. The advisor explained the work done and also what work was going to be needed an a couple of thousand miles More

by Guti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Robinson
Aug 26, 2021 -

Honda Westborough responded

Thank you for taking the time to review your recent experience with the Herb Chambers Honda of Westborough team! We're glad to hear that your visit with us was a pleasant one and we look forward to seeing you again next time!

August 25, 2021

I appreciate the prompt, courteous and courteous service. I think having been an Odyssey owner for the past twelve plus years with service exclusively at this dealership speaks for itself. More

by aviscox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gonyea
Aug 26, 2021 -

Honda Westborough responded

Thank you for your loyal business! It's always a pleasure having you visit us here at Herb Chambers Honda of Westborough and we're truly grateful for all of your support over the past 12 years. Thanks again for the kind words and we'll see you next time!

August 22, 2021

Punctuality, courtesy, easy and very well explained. Particularly the customer service was amazing More

by ogfortoul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Cooper
Aug 23, 2021 -

Honda Westborough responded

Thank you for your kind review! We look forward to seeing you again at Herb Chambers Honda of Westborough!

August 17, 2021

This service center is awesome!!! They are dependable, courteous and professional. Matt and Randy were a joy to work with. As always, they exceeded my expectations. More

by sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gonyea, Randy Robinson
Aug 17, 2021 -

Honda Westborough responded

We can't believe your review, Sue! Matt and Randy appreciate your 5-star review! See you next time at Herb Chambers Honda of Westborough!

August 17, 2021

I stopped in without an appointment for my first oul change for my 2021 passport elite and as always matt and his team welcomed me with open arms and couldn't be nicer. Thank you More

by Jeff white
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gonyea
Aug 18, 2021 -

Honda Westborough responded

We're happy our team could get your Passport in for maintenance, Jeff! We'll let Matt and the Herb Chambers Honda of Westborough team know they've earned five stars! SEe you at your next appointment!

August 15, 2021

Great customer service. Jody L was very informative on what had been done and what needed attention on my daughters car. He also assured us that the part that had been replaced for the 2nd time was a bet More

by shannonvessella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody L, Jody Smith
Aug 17, 2021 -

Honda Westborough responded

Thanks for the five-star rating and kind words! This review means more to Jody and our team than you know! We'll see you again at Herb Chambers Honda of Westborough!

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