Honda Windward

Probably the most pathetic dealership I have ever dealt with. I purchased a vehicle from this location and had a mediocre at best, buying experience. Then not even 2 weeks after me purchasing the vehicle, with. I purchased a vehicle from this location and had a mediocre at best, buying experience. Then not even 2 weeks after me purchasing the vehicle, it started to overheat. I informed the dealer and they advised me to bring into their service center. after the vehicle sat for 3 days, I was told it was ready. The techs were unable replicate my issue (I informed them that the vehicle might be leaking coolant and it was showing low.) the vehicle was not ready due to incompetence. The techs could not get my breathalyzer device reset even though they were provided clear instructions by the manufacturer on how to bypass and reinstall it. This took an additional 5 days to get my vehicle back after constant pressuring for them to get this fixed. Once i received my vehicle, less than 2 days later it started overheating. At this point the dealership refused to help me address the issue and began trying to wash their hands of the issue. I was ignored, and received no calls back or responses to emails I sent. Once I finally did hear back, the sales manager Craig proceeded to condescend to me about the nature of a used, as- is vehicle and how his shop (a glorified jiffy lube) couldnt handle the issue. Not only did they ignore me and not check the leak out, they proceeded to blame me for the issue as if I was making it up. At no point were any of my requests unreasonable. I wanted them to simply fix the thermostat or fix the leak. They did neither and claimed they tried to work with me. Avoid this dealership. Avoid Craig Hirsch. Avoid The salesman by the name of Robert. Avoid Mel Ramos. Every chain in this transaction link is weak and will end up in headaches, frustrations, missed days at worked, missed money and many more negatives that far outweigh any benefit this sorry excuse for a dealership could ever give. More

Friendly service. Called to inform me of other things that needed servicing and allowed me to choose whether to do them or not. that needed servicing and allowed me to choose whether to do them or not. More

Honda Windward is an incredible dealership. Great people great service Number 1 in my book. great service Number 1 in my book. More

Kanoa was very courteous and informative in explaining the various options for servicing my vehicle. the various options for servicing my vehicle. More

Great sales and service representatives that are always looking to make my day outstanding. The work done can be counted on for quality. looking to make my day outstanding. The work done can be counted on for quality. More

Doug was very helpful In explaining repairs and what needs to be done next. Good service. needs to be done next. Good service. More

Excellent Service! Had my safety check done, i was late due to traffic. Honda was very accommodating. due to traffic. Honda was very accommodating. More

Derrick and Cory provided excellent customer service. They gave me confidence that my car was ok. They gave me confidence that my car was ok. More

Took care of my CRV in a timely manner. Was informed and treated well. Have used them for years and will continue. treated well. Have used them for years and will continue. More

They even beat the repair time I was quoted and very polite personnel. I will definitely recommend them! polite personnel. I will definitely recommend them! More