Honda World Westminster

We came to buy a 2011 Honda Odyssey. After being there several hours, going back and forth on the price several times, they came down about thousand and we came up about a thousand, meeting in the middle several hours, going back and forth on the price several times, they came down about thousand and we came up about a thousand, meeting in the middle at $27,700. We had our 4 kids there and one was having a major meltdown. He has special needs and needed to eat. We asked for a recommendation for a restaurant and left. When we came back, the salesperson was gone but said someone else called and offered more money the next day ($300 more than we agreed on). He referred us to the manager. We went in and spoke to the manager, David Min and he denied ever agreeing to the price. He said it must've been a mistake on the salesperson to offer that, despite having it written down and in text message (we discussed options via text with the salesperson while we were eating). He said the salesperson "doesn't have any clout in this office because he's from new car sales" and "I'm the manager, so what I say goes" and "I don't have time to follow around the salespeople to make sure they are saying the right numbers". Finally, he said if we wanted the car we'd have to pay $27,800 and laughed, "it's only $100 more". We walked out, refusing to pay a dime more. We will pay more money somewhere else with people that are honest and treat their customers with the same respect we give. We had great customer service with Reco and he was really apologetic, but clearly, David Min is greedy, a liar and an extortionist who doesn't care at all about the customers. More

They double talked me and lied about doing it. Their customer service in resolving the problems is ridiculously bad. I cannot say enough bad things about how they treated me. Please stay away! customer service in resolving the problems is ridiculously bad. I cannot say enough bad things about how they treated me. Please stay away! More

I drive a used car purchased from this dealership. Extensive check on the car was done with all service needs handled and parts found missing replaced. Jason in service particularly I generally fi Extensive check on the car was done with all service needs handled and parts found missing replaced. Jason in service particularly I generally find takes my car details. He accommodates all needs on the service paper work as well as shares the knowledge he can. Anything on the car has been without problem handled at this service department. Sales has been very helpful. More

I've driven nothing but Honda's over the past twenty years and I've lived in LA & Orange County for that same amount of time. I always have my vehicles serviced at the dealership because I want twenty years and I've lived in LA & Orange County for that same amount of time. I always have my vehicles serviced at the dealership because I want the work done by experts so I know just about all the dealerships around here. I just had my second service on my Pilot done at Orange County Honda World and this was one of the best experiences I've had at a dealership in a long time. Everyone was very friendly, the waiting room was nice. I walked over to Walmart and did some shopping while I waited. I'm the type of guy who likes to ask alot of questions but Bart Conroy was very patient, helpful and knowledgeable. Thank you Bart and Honda World! More

I purchased a new 2013 Honda Accord from this dealer and couldn't be happier. They gave me an AMAZING deal for my out the door price including tax. I have bad credit and they were able to get me financed th couldn't be happier. They gave me an AMAZING deal for my out the door price including tax. I have bad credit and they were able to get me financed through Honda Financial with a reasonable interest rate and small down payment. They are flexible, honest, and quick. I HIGHLY recommend this dealer and the salesman DAVID TRAN irregardless of what other reviews say. I was turned down by other dealers prior to coming here and they made me dreams a reality! Thank you from the bottom of my heart! More

We took our Honda vehicle to be serviced in April 2013 after receiving a promotion for a discounted vehicle inspection and oil change. The service writer was efficient and we thought all was well. Today, after receiving a promotion for a discounted vehicle inspection and oil change. The service writer was efficient and we thought all was well. Today, less than two months and a few hundred miles later, we took our car to our local repair guy to have the brakes checked, and he discovered that the oil was very low. He drained the oil and discovered that there was only 2 quarts in the engine. After more checking he determined that the engine was fine and the only way that the oil could be low was if it had not been changed or if only a couple of quarts were used to change the oil. We now see that Honda World only rate one star in every area. Never go back and hope Honda World Management is reading this because you have a major problem in every department. More

This was the worst experience we ever had. The person who is supposed to help was rude and unprofessional. We will never bring any of my vehicles to Honda World again for any service. We were completely disp is supposed to help was rude and unprofessional. We will never bring any of my vehicles to Honda World again for any service. We were completely displeased with the Non customer service skills this body estimator had. He was wrong and was trying to tell me I was wrong. I had two vehicles worked on and I was overcharged on the one and the other one was done poorly especially for being a honda place and this is a honda vehicle. The mirror was not painted and the Honda emblem on the back was missing when we brought the car home. Both were my mistake according to them and if he would have reviewed his paper work and looked at the pictures of my vehicle he could see he was in the wrong. The mirror was damaged at the same time and should have been painted as well and the emblem was there when the vehicle came and was gone when it left. The mirror was eventually painted after my car had to be here another 3 days. I will never go back to Honda World again. I think Customer service classes are needed especially if you want to get repeat customers. My whole family are Honda owners and we definitely will not be bringing our vehicles to this establishment again. More

NEW CAR BUYERS BEWARE: READ OTHER REVIEWS There's a NEW CAR BUYERS BEWARE: READ OTHER REVIEWS There's a reason why HONDA WORLD WESTMINSTER has so many 1 star reviews. My girlfriend fell victim to the NEW CAR BUYERS BEWARE: READ OTHER REVIEWS There's a reason why HONDA WORLD WESTMINSTER has so many 1 star reviews. My girlfriend fell victim to their hustle. I was lured by their low price. My general message, listen to the warnings and bad reviews of this place! My rant/detailed review: We were shopping Labor Day weekend at 4 dealerships (I'm one of those research hounds always searching for top value). I handle the negotiating because my gf doesn't do well with small print and contracts. We agreed on an all inclusive price with the sales rep Leo out the door inc. taxes in person. Later that day, I confirmed again with Leo on the phone prior to going in and purchasing the vehicle. Everything was good, we had a clear understanding of what "Out the door" meant. My GF goes back w/ her sister to buy, I wasn't able to go back with them thinking the price was going to be honored. Stupid me for assuming. Wow how quickly things can change... They 'said' they told her it was the wrong price and presented her with a new price. Her story is that they were still using 'out the door' pricing when presenting her with the new numbers and they kept her there for almost 3 hours! I'm sure they smelled fresh bait after talking to my gf with the numbers. How could their price be 'wrong' by $1500 when the other 3 dealerships were offering the same ballpark number the same day??? At the end, they ended up throwing on the 'out the door' (inc. taxes) as the purchase price, and added on taxes again. Taking about $1500 of our hard earned money. My gf, again, not good with contracts and numbers, signs away thinking the price was set. Their word is complete BS and they will take advantage if you don't know what you are doing. I called and spoke with the manager a few days later after learning about this. Manager was completely unhelpful and borderline rude. Explaining to me that all the numbers were on the contract. His general message "She signed the contract, too bad". It was a complete dead end. This dealership does not care and just wants to make the single car sale and move onto the next. I feel she was grossly taken advantage of and I strongly do not agree with this business practice. I take fault in this because I did not see this the whole way through, I just hope to bring this to light and help some of you avoid the headache and frustration this dealership put us through. Avoid this one and go to the other local Honda dealerships like in Cerritos or Costa Mesa, even out to Torrance. They are just a quick drive down the fwy. It is worth it to avoid these people! Our sales rep was Leo Hernandez Sales manager that was there was Vinh Nguyen On another note, when I called back, Vinh was not there and Leo was on vacation. I got a manager named Andrew?, who was handling the transaction, saying he 'remembered' that one. Not sure what the name change is about. I told them that I was going to take my experience online to make sure people don't fall into the same hole, the manager Andrew/Vinh's response "Go do what you have to do", so here it is and many more to come elsewhere. Again: Be careful if you have to deal with HONDA WORLD WESTMINSTER! More

THEY KEPT CALLING TRYING TO BUYBACK YOUR CAR BUT ONCE YOUR IN THERE THEY WILL GET YOUR DRIVERS LICENSE AND KEYS AND THE WONT LET YOU OUT UNTIL YOU AGREE TO THEM EXTREMELY RUDE PEOPLE!!! THOSE TESTIMONIAL YOUR IN THERE THEY WILL GET YOUR DRIVERS LICENSE AND KEYS AND THE WONT LET YOU OUT UNTIL YOU AGREE TO THEM EXTREMELY RUDE PEOPLE!!! THOSE TESTIMONIALS ON THERE SITE IS FULL OF BULLS--T!! YOU GUYS IN HONDAWORLD WESTMINISTER YOU KNOW WHO ARE STOP PRETENDING THAT YOU KNOW CUSTOMER SERVICE YOU CARE FOR YOUR CUSTOMERS ???????? More

. Do not go to this place. Jimmy and everyone else there are liars. sadly we fell for their little scam. After Jimmy ran both my husbands and my credit he came back with only my husbands report and there are liars. sadly we fell for their little scam. After Jimmy ran both my husbands and my credit he came back with only my husbands report and said that he didnt bring my report because it was close to his. At the time of signing, they gave me my report and my score was 17 points higher, in the 700s! The deal was already made and the agreement was signed!! They ripped us off. Im so regretful that we went there. I wish we would of read the reviews before. Our only hope now is to re fi to try to get a lower payment. They also charged us for extra stuff. They explained nothing to us. Jimmy kept telling us how he and his wife are trying to adopt a baby because his wife cant have kids. Im sure now he was only making it up so we could feel sorry for him. These people will go at any length to make a buck! More