Honda World

I was very pleased with Debra’s Service and the transportation back-and-forth is a real plus. Unfortunately, after leaving my car for two days, I discovered that I had no heat and had to make anoth transportation back-and-forth is a real plus. Unfortunately, after leaving my car for two days, I discovered that I had no heat and had to make another appointment. Also, all my safety features were turned off. More

I had an absolutely terrible experience with the Honda World Service Department and will never return. I scheduled a simple oil change and was quoted approximately 1.5 hours. Instead, I waited over 3 hou World Service Department and will never return. I scheduled a simple oil change and was quoted approximately 1.5 hours. Instead, I waited over 3 hours with very little communication about the delay. The service advisor was rude, dismissive, and condescending throughout the process. To make matters worse, I received a text saying my vehicle was ready and instructing me to go to Desk 4. When I got there, the employee handed me my key and told me she had no idea where my car was, but that I should go look for it out front myself. When I asked if she was seriously sending me on a wild goose chase, she sarcastically replied, “Yes.” After searching the lot and being unable to find my vehicle, I had to track down another employee for help. It turned out my car was not out front at all—it was still in the back and hadn't even been fully finished despite being told it was ready. When I finally got into my car, it smelled strongly of cigarette smoke. I brought this concern to a supervisor, who was completely unapologetic and essentially told me that the car did not smell like smoke. Later, another supervisor called, but the conversation was just as disappointing. He seemed completely disengaged, failed to respond when I spoke, and even laughed during the call. The entire experience was unprofessional, frustrating, and disrespectful from start to finish. Poor communication, excessive wait times, rude employees, and management that showed no interest in resolving legitimate concerns. I cannot recommend this service department to anyone and will never return. More

⭐⭐⭐⭐⭐ Excellent service at Honda World! The staff was friendly, professional, and helpful throughout the entire process. Great customer service and a smooth experience. Highly recommend Hon The staff was friendly, professional, and helpful throughout the entire process. Great customer service and a smooth experience. Highly recommend Honda World! More

I am a good person, but I was lied to by untrustworthy people. Thank you for your understanding. people. Thank you for your understanding. More

Great service and service reps! Would recommend Honda World to anyone in the Louisville Metro Area! Would recommend Honda World to anyone in the Louisville Metro Area! More

Ashley is a knowledgeable, friendly service writer who I have had the pleasure to work with before. She helped me make decisions for maintenance on my Honda Pilot. have had the pleasure to work with before. She helped me make decisions for maintenance on my Honda Pilot. More

We had a great experience with Elijah. We did not have an appointment but he was willing to meet with us. During the test drive, he highlighted features we missed and answered our question We did not have an appointment but he was willing to meet with us. During the test drive, he highlighted features we missed and answered our questions about the car. He was also willing to work with us and let us know that HondaWorld could match rates. Throughout the experience, he was the perfect balance of polite and professional without being pushy. More

We had a great service experience. Every person we talked to was very professional and friendly. Every person we talked to was very professional and friendly. More

This dealership gives you a lifetime warranty on new car purchases. Mine was honored when my transmission went out. purchases. Mine was honored when my transmission went out. More