Honda World

When my husband and I first got to Sam Swope, we were greeted by Kasey. We told him that we were looking for a Honda Civic EX package. He showed us several and then we test drove one. He rode with us greeted by Kasey. We told him that we were looking for a Honda Civic EX package. He showed us several and then we test drove one. He rode with us ( I was glad, because we are not from L-ville). We both test drove the car and after sitting in the back of the car, my husband and I both knew that this was not the car for us. Our heads touched the ceiling of the car. Kasey showed us several cars and they just weren't what we were looking for. My husband and I decided that it was back to the drawing board for us and we would have to rethink our car needs. In the meantime, Kasey introduced us to Doug (sales manager, I think). He asked us if we had ever thought about an Accord. We had looked at few of them, but thought they were out of our price range. Doug showed us some figures and asked Kasey to bring around a LX Accord. It was the color that we both liked. We both sat in the back seat before even driving it. We looked at each other and we both liked it immediately. Kasey took us for a test drive and we knew that we both loved it. Doug worked with the finance people to get a price that we liked and then we bought a new 2011 Accord LX. My husband and I were so impressed with Kasey. He was so patient with us because we had him running all over the place trying to help us. When getting to finance, Mr. Brim was nice as well. We were very pleased about our experience with Sam Swope and have already told several people that if they need a vehicle that they need to take the trip to Sam Swope. If they need a Honda, they need to see Kasey. Thank you for wonderful car buying experience. We will be return customers when the need arises. More

In March,I went to Sam Swope Honda in Louisville, Kentucky because my lease was ending on my Honda Civic and I had a wonderful experience. The salesman David Walker was very knowledgable and kind, he Kentucky because my lease was ending on my Honda Civic and I had a wonderful experience. The salesman David Walker was very knowledgable and kind, he even remembered helping me back in October. We had great conversation and lots of laughs. The business manager Ryan Carter was also very nice and he also remember speaking to me back in October. I was very impressed by the fact that not only did they remember me but, they both remembered my story. I have always love dealing with Honda and their many services. As long as Honda keeps treating me so well, I will never drive another brand. Two thumbs up to Sam Swope Honda! More

Friendliness is a "4" and not a "5" because Mr. Dutton's greetings seemed more perfunctory than genuine. Also, while his tone of voice seemed even and calm, his demeanor did not seem t because Mr. Dutton's greetings seemed more perfunctory than genuine. Also, while his tone of voice seemed even and calm, his demeanor did not seem to indicate our importance to him as potential customers. In other words, we did not feel particularly valued. Granted, he was persistent without being pushy, which was respectful and positive. However, if the salesperson from another dealership trying to earn the business of my spouse and me had happened to have the vehicle we desired on the lot, given closeness in price, we would probably have chosen to buy from that person instead. Perhaps, our perception of Mr. Dutton's friendliness could be attributed to generational difference. My spouse and I are between the Gen X and Millennial generation. Mr. Dutton seems to be a late Baby Boomer or early Gen X. Anyway, he was a nice person The other factors were excellent and deserved a "5." More

This was my first time to visit this Honda service center and I had an excellent experience. Service advisor was friendly and explained everything that was done to my car. I didn't have to wait long and was and I had an excellent experience. Service advisor was friendly and explained everything that was done to my car. I didn't have to wait long and was given updates while waiting. I will definitely return. More

My experience with Lamont was fantastic because he went out of his way to make us feel welcome; he truly created an envionment where we felt like he was working with us instead of against us. Too frequent out of his way to make us feel welcome; he truly created an envionment where we felt like he was working with us instead of against us. Too frequently car dealerships leave me feeling like I got a raw deal. My experience with Lamont and Sam Swope left me with the impression that I was receiving not only a fair deal but also that rare moment of actually ENJOYING my car purchase experience. I wouldn't hesittate to recommend Lamont to my friends and family...he really was a joy to work with. More

My wife traded a Saturn Ion on a CR-V and is very pleased with its performance. Myself I went from Toyota to Honda leasing a Civic sedan which was equiped as I wanted. The Civic is a blast to drive. Richard with its performance. Myself I went from Toyota to Honda leasing a Civic sedan which was equiped as I wanted. The Civic is a blast to drive. Richard Thompson was the salesman for each of each and he is tops! More

Express Service is reliable and user-friendly. I love that Honda has an indicator to tell me exactly what to service and when, and the service representatives know exactly what that is. Chaz was friendl that Honda has an indicator to tell me exactly what to service and when, and the service representatives know exactly what that is. Chaz was friendly, professional and accurately knew his time frame and price. More

All the staff have been very knowledgeable and friendly. I like the hours of operation at this dealership. I trust the Honda name and so far the staff at Sam Swope Honda World have been very cooperative an I like the hours of operation at this dealership. I trust the Honda name and so far the staff at Sam Swope Honda World have been very cooperative and helpful to me. I like the way the management is courteous. More

Express oil change service is fast and convenient and customer service is always excellent. I have been assigned service consultant, Shane Bronger, twice now, and both times he has delivered excellent s customer service is always excellent. I have been assigned service consultant, Shane Bronger, twice now, and both times he has delivered excellent service. Today's service was great as always; however, I wasn't offered the car wash like usual. Perhaps car washes aren't offered on rainy days? Either way, it was not addressed. More

The visit as always are very good. They take care of us in a timely and friendly fashion. All our visit have been good . We have driven honda our whole life and it will be not change in our car patterms. A in a timely and friendly fashion. All our visit have been good . We have driven honda our whole life and it will be not change in our car patterms. As far as question about the work really hard to answer right after you picked the car up I wanted to fill this out asap before I lost or forgot to do this survey thanks DD More