Honda World - Service Center

I am happy with the quality of service and professioanl staff at this dealership. This is my second visit and I cannot complain. I approached the clerk at the Parts counter and was attented by Rob. I went staff at this dealership. This is my second visit and I cannot complain. I approached the clerk at the Parts counter and was attented by Rob. I went to find out first how much it would cost me to replace the winshield wipes on my Honda Accord. He then gave me the price and I walked out. Two minutes after I return to the counter and asked him how much it was to replace the lining and he explain that it depended if the wipes were the original parts or over the counter replacements. I think he noticed that I didn't have any clue as to what he was talking about and asked me were was my car. He then went with me to my car to take a look at the winshielf wipes. He removed them and took them insided. Minutes after he told me that he could replace them and gave me the cost. I then asked him to teach me how to changed it and he did not hesitate. I actually learned how to replace the linning in the event this happens to me again. Rob, showed professioalism, patience, and excellent customer service. He did not hesitate to take on and fix the problem. Thank Rob for making me feel like an Important Customer. v/r Debora Shepherd More

I was very pleased with the general appearance of the Service Department and the customer lounge. The interaction with the staff was pleasant and all proposed services were thourougly explained and pric Service Department and the customer lounge. The interaction with the staff was pleasant and all proposed services were thourougly explained and price estimates were given (and accurate). The services were performed in a timely manner and for the price quoted. More

The customer service is outstanding. I like the fact that they offer a free car wash. I also noticed you have Ladies Day on Sundays with free manicures, which I would like to try out sometime. The staf that they offer a free car wash. I also noticed you have Ladies Day on Sundays with free manicures, which I would like to try out sometime. The staff is always very friendly. The waiting room is also nice. I trust them when I get service at the dealer. More

This was my first time to visit this Honda service center and I had an excellent experience. Service advisor was friendly and explained everything that was done to my car. I didn't have to wait long and was and I had an excellent experience. Service advisor was friendly and explained everything that was done to my car. I didn't have to wait long and was given updates while waiting. I will definitely return. More

Express Service is reliable and user-friendly. I love that Honda has an indicator to tell me exactly what to service and when, and the service representatives know exactly what that is. Chaz was friendl that Honda has an indicator to tell me exactly what to service and when, and the service representatives know exactly what that is. Chaz was friendly, professional and accurately knew his time frame and price. More

All the staff have been very knowledgeable and friendly. I like the hours of operation at this dealership. I trust the Honda name and so far the staff at Sam Swope Honda World have been very cooperative an I like the hours of operation at this dealership. I trust the Honda name and so far the staff at Sam Swope Honda World have been very cooperative and helpful to me. I like the way the management is courteous. More

Express oil change service is fast and convenient and customer service is always excellent. I have been assigned service consultant, Shane Bronger, twice now, and both times he has delivered excellent s customer service is always excellent. I have been assigned service consultant, Shane Bronger, twice now, and both times he has delivered excellent service. Today's service was great as always; however, I wasn't offered the car wash like usual. Perhaps car washes aren't offered on rainy days? Either way, it was not addressed. More

The service experience provided by Sam Swope Honda is unprecedented in the car industry. Unlike the dealer service departments I have dealt with in the past, the associates at Swope go above and beyond t unprecedented in the car industry. Unlike the dealer service departments I have dealt with in the past, the associates at Swope go above and beyond to satisfy my needs. They have always maintained my vehicle with the utmost integrity and professionalism. I have such faith in them that they have truly become less a servicing dealer and more a partner in my Honda's ownership. More

Outstanding service, as usual. Service was prompt; delivered to order. It was handled with thoroughness and clarity. Tech explained what was done, why it was done. He flagged me about an outstanding r delivered to order. It was handled with thoroughness and clarity. Tech explained what was done, why it was done. He flagged me about an outstanding recall (that I had forgotten about) and explained a couple of service warnings. More

My 2006 Odyssey Van was recalled for a master brake cylinder failure. The car had not experienced any problems at all, but Tim went through the process with me and told me how long it would take to co cylinder failure. The car had not experienced any problems at all, but Tim went through the process with me and told me how long it would take to complete. While there I had a front end alignment done. I dropped the car off the night before and it was finished on time. I was even offered a free cup of coffee in the nicely appointed waiting lounge. I have two Hondas and take both of them to this dealer because the service reps are knowledgeable and always very courteous. I have never had a bad experience with Sam Swope dealerships and thats way I own two Hondas and one Toyota, all from Swope dealerships. More