Honda World - Service Center

This service dept. is terrible. I dropped my car off at This service dept. is terrible. I dropped my car off at 7:00 am to have a diagnosis of an intermittent behavior of poor engine performance. I prese This service dept. is terrible. I dropped my car off at 7:00 am to have a diagnosis of an intermittent behavior of poor engine performance. I presented the service writer with a printed list of all of the symptoms that were present when this behavior occurred. Nine hours later, at 4:00 they call and say the transmission needs to be replaced. Conveniently, the tech who diagnosed this has already left for the day when I get there. I paid the $86 diagnostic fee and told them the diagnosis was not accurate. The transmission was a Honda remanufacured one with only 30k miles on it and I had not complained of nor experienced any of the transmission issues the tech noted on his repair sheet, i.e. slipping, burnt fluid, etc. Three weeks and 700 miles later, the Check Engine Light comes on. I took it to a different Honda Service Dept. They found a completely blocked EGR valve and EGR ports from carbon deposits. A very well known and common issue with some makes(mine included) of Hondas. This condition was present when the Swope tech had my car and if he were truely a Honda trained tech should have suspected the EGR based on the list of symptoms I had provided. The tech that did my repairs said even if the Check Engine light had not been on, he would have suspected the EGR after reading the list of symptoms. The Swope tech's diagnosis was wrong and maybe even fabricated to justify the diagnostic fee. I e-mailed the co-directors of the service dept. and as expected got no response. I went and talked to the service manager requesting a refund of my $86 diagnostic fee and have not heard anything back from him either. Not only will I never return to Swope for service, I will never consider them when I purchase my next car. The incompetence of this tech cost Swope way more than what it cost me. They didn't get my money for the EGR repair and they won't get my money for any future repairs/ maintenance my car may need. More

We brought our car in before Express Service opened on a Sunday, we filled out paperwork asking for the needed service and said the center box would not close, asking the dealership to look at it. At almos Sunday, we filled out paperwork asking for the needed service and said the center box would not close, asking the dealership to look at it. At almost 4:00, we had not received any call from Sam Swope. When we called asking about our car, we were told since we asked for them to look at the console, no service was done and it couldnt be looked it until Monday. No one could tell us why we had not we received a phone call about this and they did not perform at least the requested service, even though we had parked in express service and filled out the express service paperwork. When we did get a call back on Monday after 2:00 pm, we were told the repair would be close to $300 and the requested service still wasnt done. I said I had the extended warranty from honda. The service advisor rudely said he didnt realize I had it but said it probably didnt matter, he told me he would call back in 5 minutes. He called me back over an hour and said it wasnt covered. I said please wait on this repair and asked about my requested express service, which is suppose to be done in one hour or less and now had been almost 36 hours. He said probably about 30 minutes until it was done. I never got a call back saying my service was done. When we called to ask if our car was done, no one working could tell us if it was done for sure unless we talked to our advisor and we kept getting a message for our advisor. This is not the first time Sam Swope service has let us down and they give Honda a bad name! More