Honda of Burlington

TLDR: Very inconsistent with pricing and changing price on a whim. Lack of transparency with the price. Misled on car condition. Brian was good with showing the car and the test drive. Everything else w on a whim. Lack of transparency with the price. Misled on car condition. Brian was good with showing the car and the test drive. Everything else was terrible. Brian's boss kept completely ignoring what I'm saying and acted like she's doing me a favor by offering to sell the car to me at a high price they listed online. This car went from $18k to $20k to $19.4k to $18.3k in a matter of 3 days. Complete chaos. I wanted to buy the car for $18k but they didn't go below $19.4k. I have no idea where they got that number from. Bellingham dealership had this car for $18k a few days ago and couldn't find a buyer in 3 months. I am the one doing them a favor by offering to buy it at $18k. Also on phone they said the car is in mint condition but in person I saw it has very noticeable scratches and scruffs. I drove 1.5 hours from Seattle to test drive this car and with all the imperfections and 2 years of depreciation they still thought that $19.4k is a fantastic price for it. They even had an offer on their website that I'll get $25 Amazon gift card for doing a test drive but they didn't even give me that. False advertising from this offer to the price of the car. Also they're just reusing the pictures of the car that Bellingham dealership took and they confidently told me that they don't use another dealership's pictures. (Screenshots attached showing 4 different prices for the same car) Edit: Absolutely nothing in this review is fabricated. I never agreed to any price before coming in. And I came in to test drive the vehicle which would then influence my decision to buy it. The fact that you kept asking for a deposit even before the test drive is offensive. I've attached the email I sent to you to test drive the car for the public to see where I don't agree to any price or any promise to buy the car. I never had the chance to buy the car from Bellingham because as soon as I saw it for the first time online it was already sold in wholesale. That's why I contacted you before you could even get it out on the lot. I understand you have nothing to do with Bellingham but you still use their pictures on your website and posted 3 different prices for this car ranging from $18,287 to $19,998. It was posted as a certified pre owned car but Brian on phone and in person told me that it's an error. You can't post one thing on your website and then change it in person. I mean you legally can change it but is it the fair thing to do? Absolutely not. Telling me in person that you don't negotiate on the online price is the most ridiculous thing when you keep changing the online price. You're a dealership, you're supposed to make a deal by negotiating or be a true online sales company where your prices are uniform for everyone like Tesla does. I can buy a Tesla anywhere from New York to Hawaii at the exact same price but this car you're selling (not even the same model type but the exact same VIN) has had multiple online prices at the same location on the same day. So don't tell me that you're firm on your price or that you don't negotiate. More

Jorge helped me out into buying a car I greatly appreciate the help and genuine person he was with his service. Nice guy did everything in his power for me to satisfied with my purchase appreciate the help and genuine person he was with his service. Nice guy did everything in his power for me to satisfied with my purchase More

I have always had good luck purchasing from Honda dealers (despite never owning a Honda). I am glad this was no exception. Jorge Palma-Vargas was an amazing professional to work with and we had negotiated a (despite never owning a Honda). I am glad this was no exception. Jorge Palma-Vargas was an amazing professional to work with and we had negotiated a wonderful car for my family in a matter of minutes. Out of there in no time. Everyone else there has been incredibly helpful, but make Jorge your go-to guy at Honda of Burlington. you will not regret your decision! More

It has been 3 months since we purchased our 2020 Honda Civic hatchback, we are still very pleased with our purchase at Honda of Burlington. Derrek Spring and Jorge Palma-Vargas at the Sales department, a Civic hatchback, we are still very pleased with our purchase at Honda of Burlington. Derrek Spring and Jorge Palma-Vargas at the Sales department, and Amber Peterson are very professional, knowledgeable, efficient and sincere; they made our experience a positive one. Special thanks to Derrek who is a good listener and always responded promptly, and took extra efforts to meet our needs and answer our concerns. Also we appreciate the positive attitude at the dealership - the staff who sincerely asks if you need any help even if you are not their personal customer. Thanks also to Taylor at the Service department. More

Very clean dealership. The entire staff was just outstanding making me feel valued as a customer. Very transparent which helped seal the deal. Very Happy. outstanding making me feel valued as a customer. Very transparent which helped seal the deal. Very Happy. More

Our car was going to be “totaled” because of the amount of rodent damage. Chris Caracciolo and his team in service did an incredible job!! He kept us up to date with progress. He worked hard to communicate of rodent damage. Chris Caracciolo and his team in service did an incredible job!! He kept us up to date with progress. He worked hard to communicate to our insurance company what was needed and being done. He was courteous and professional. Our repaired car is like new! We have bought four vehicles from Honda of Burlington and have never been dissatisfied with the service given to us through the team there. Thank you to all! More

Great dealership, my wife and I have owned 4 Honda's over the last 15 years, great cars. We recently purchased a Honda Accord Hybrid at Honda of Burlington and both Dax Moon and Derrek Spring were able to he the last 15 years, great cars. We recently purchased a Honda Accord Hybrid at Honda of Burlington and both Dax Moon and Derrek Spring were able to help us choose and test drive different models, very helpful and attentive people, I really appreciate all their help and making the purchase process a great and fun experience. We love the new Accord Hybrid! More

I love my new Ridgeline. Both Dax Moon and Derek Spring were patient and knowledgeable answering my many questions until I decided that the Ridgeline was right for me. Working with Bobby was a pleasure. Th were patient and knowledgeable answering my many questions until I decided that the Ridgeline was right for me. Working with Bobby was a pleasure. This dealership treats you like a person, not a sale. Wonderful experience. More

Everyone was great and extremely kind. I didn’t feel pressured and was given time to try out my options. I ended up with a great car and left feeling extremely happy with my purchase and experience. pressured and was given time to try out my options. I ended up with a great car and left feeling extremely happy with my purchase and experience. More

My friend was raving about a wonderful experience of purchasing a new car with Jorge Palma-Vargas. So much so that we went back and purchased another new vehicle with him. Thank you for the fantastic se purchasing a new car with Jorge Palma-Vargas. So much so that we went back and purchased another new vehicle with him. Thank you for the fantastic service Jorge and Devin! More