Honda of Burlington

We had recently bought a car from Cambell Nelson Nissan with very poor service and tons of problems. .Even after 3 trips and leaving our car for a week with Cambell Nelson Nissan, they didn't fix the probl with very poor service and tons of problems. .Even after 3 trips and leaving our car for a week with Cambell Nelson Nissan, they didn't fix the problems with our vehicle. So we decided to service our Honda at the local Sims Honda dealership. Not only was the service timely, but it was very affordable and the staff was very understanding and helpful. They fixed all the unexpected problems we had with our Honda in ONE hour. With amazing staff and service that is unbeatable. THANK YOU Sims. You have restored my faith in car dealerships. And when I'm looking for a new vehicle down the road, you know who I will be shopping with. More

Salesmen were OK. Sales manager really arrogant. GPS system had 2 year old data. Salesman promised to update free when we returned car for service, but he "no longer worked here" when we went back. Of system had 2 year old data. Salesman promised to update free when we returned car for service, but he "no longer worked here" when we went back. Of course nobody knew anything about the promise and they refused to honor it. Just to make it worse, they continually email me with offers to upgrade for $49. If that's the sales price of the new CD, how much can it cost the dealer to update me per the promise - $10?, $20? It would have been a really insignificant cost to avoid a really dissatisfied and vocal customer. We've recently replaced our other vehicle and certainly never even considered another Honda or especially this dealer. More

I rate all the areas above as high as they could be. I have never been to a car dealer where my needs, ideas and wishes were taken as seriously as they did. There were services and all items explained to have never been to a car dealer where my needs, ideas and wishes were taken as seriously as they did. There were services and all items explained to us. But, only the ones that made sense for our situation were highly recommended. I walked away fully trusting that we had made the best decisions and chosen the very best car and package for us. The staff was personable, kind and highly informed. I learned so much about the safety features of the Honda Accord and I am so confident now in the safety of the car we now own. All the financial arrangements were fully explained and all our questions kindly answered. The service offered at this dealership is top notch with 4 master level technicians in the service department. It is an all around very special dealership that I will highly recommend to anyone. More