Honda of Clear Lake

Worst experience ever at Honda of Clear Lake. Helping my friend, who is handicapped and hard of hearing, to buy a car. Complete misinformation was given numerous times. After looking at a car and deciding i friend, who is handicapped and hard of hearing, to buy a car. Complete misinformation was given numerous times. After looking at a car and deciding it was too much in payment, we left. A few days later the sales guy, Nathan, called back and said we could get to the payment wanted and to come to the dealership. Within a few minutes of arriving, Nathan came and said there was a mistake and the manager did not see that he had a trade (even though that was clear from the previous visit since they did an appraisal on it) and they could not get to the desired payment. No manager came out to apologize, they left it to Nathan to handle. A few days later a follow up call was made and my friend decided on a different car that was less expensive and asked if that could get him to the payment he wanted. We were told to resubmit a credit app online so we did. We called back in and was told the finance manager had gone home for the day and they would call back in a few days. Keep in mind, this was July 31st, the last day of the month when dealers are trying to get all the sales they can for the month and they are saying the finance manager went home at 6:30 pm and no one else is able to buy a car? I called and spoke with Bennett Johnson, a sales manager, about this and other mess ups that had happened. He offered no apology and explained the finance manager was still there but the banks they contact were gone. A few days later we got a call from Nathan. He said a deal could be made at the price requested on the less expensive car. We went in and did some more negotiating to get to the price. It was a lease (not a purchase) on a new 2019. I asked if that was possible and he said yes. All the paperwork was signed (for a lease) and we left with the Honda. A few days later Nathan called and said we could not do a lease on a 2019 and we needed to come back and return the car. He said they would put my friend in a 2020 of exactly the same model, trim and color at the same monthly payment. He would need to sign new paper work. I called the sales manager Bennett Johnson to find out what went wrong and had to leave a voice mail. I called Nathan and we set up a time to come in. Bennett never called me back. We got there and the Finance Manager that we signed with originally helped us. I think her name is Rowan? We were told that my friend would have to come up with another $1600 in order to keep the payment the same for the 2020. I asked why didn’t Nathan tell us that before we came in? She said they could not talk about finance details on the phone. She said the payoff on his trade was put in at $27k and when they confirmed with GM Financial it was around $28.5k. I told her that was the payoff that I gave to them and that someone at the Honda dealer put in the wrong information. My friend did not have $1600 to put down so he returned his new Honda and got his original car back. When Nathan came back to return the keys, I asked why he didn’t mention the additional $1600 when he called us. He said he was not aware of it. On our way out we just happened to pass by Bennett Johnson and he said he saw my missed call right as we got there so that’s why he didn’t call back and then walked off. Our Finance person, Rowan(?) apologized for how things had happened and said things like this happen all the time. I really like Honda cars but I don’t like Honda of Clear Lake! Completely inexcusable for us to be treated like that. It is clear there is a problem with the management at this dealership. They treat people like crap and apparently don’t see any need to apologize for it. I wont be going back to Honda of Clear Lake and depending on if Honda allows its dealerships to treat people like this, I wont be buying another Honda! More

Just bought a toyota camry and the brakes are already messing up i step on the brakes at higher speeds to slow down and the whole car shakes alot. I have to hold on to the steering wheel tight. It is sca messing up i step on the brakes at higher speeds to slow down and the whole car shakes alot. I have to hold on to the steering wheel tight. It is scary to drive More

Poor workmanship in the service center. $5,700. was spent and the “technician” left off bolts, improper gasket sealing, and a return trip to fix it so they could try to rip me off some more. Now I have some and the “technician” left off bolts, improper gasket sealing, and a return trip to fix it so they could try to rip me off some more. Now I have some new rattles, oil leak still there but not nearly as bad, and where the heck are my valve stem covers? I will order another set from NFL website. I am a woman who has no problem getting a little grease under my acrylic nails, and businesses like Clear Lake Honda is why. My vehicle is my office, and I spent a lot of money making sure my office is able to continue going down the road (vehicle maintenance). This place will not be seeing me or my office again. Of course, in years past my office has been a Toyota, a Nissan, and a couple of Hyundai’s. I heard wonderful things about the Honda CRV when it was time to buy another vehicle. It probably was a good vehicle, when I purchased it. Pretty sure it won’t be from here on out. Expensive lesson learned. Save yourself, go somewhere else to have ANY work done. More

Thank you car salesman Nurun Alam for all the help and support you worked with me on purchasing my 2018 Honda Accord. It was a good experience I had. support you worked with me on purchasing my 2018 Honda Accord. It was a good experience I had. More

I wish I can rate 0 stars but everyone still nice except I wish I can rate 0 stars but everyone still nice except “Internet Manager name is Steve Bramlett” I went to dealership today to buy the Honda Odys I wish I can rate 0 stars but everyone still nice except “Internet Manager name is Steve Bramlett” I went to dealership today to buy the Honda Odyssey 2020. We looking online and he supported to help us. But when we came and deal with him just 2 times he sooo such and sooo rude to us. Telling customer waste his time? Is it manages of sellman can say? Some “rude” words but I can’t tell... If anyone think to buy new car please stay away this manager name... seriously. More

Mark Capel, Jr. Mark was great! Mark was so laid back yet he was very personable and knowledgeable of each vehicle we asked him about. We never felt pressured and in Mark was great! Mark was so laid back yet he was very personable and knowledgeable of each vehicle we asked him about. We never felt pressured and in the end he sold us our new van when we originally went in to look at a used one! 😃 More

Good Sales Associates, Horrible Management I recently purchased a used car for my son, and the management made this the worst car buying experience in my life. First off, I have to compliment t I recently purchased a used car for my son, and the management made this the worst car buying experience in my life. First off, I have to compliment the sales associates, Andre Adolph and Rochan Morgan, for truly assisting me in and my son in this process. They worked effectively as a team to close the deal, and they took a genuine interest in my son. Andre even contacted me weeks after I purchased the car to check on my son after having a surgical procedure. Also, Blaine Lushute was very kind, warm, and considerate during the closing/financing. These gentlemen are the ONLY REASON I went through with this purchase. However, the manager, David MCDuffie, was the most inconsiderate, arrogant, discourteous and disrespectful person I have ever come across in sales. He is also dishonest. He reneged on an agreement to make a minor repair, blamed the ordeal on the sales associate, and actually told me, "If you are finding cars at other locations, maybe you should buy one there." I have never been so repulsed at a sales associate in my life. The only reason I opted to purchase the car from this location is how hard the sales associates worked to close the deal, and how Mr. Lushute swooped in and cleaned up the mess made by Mr. McDuffie. I honestly can't say if I would recommend this dealership or not because they truly have some good people working there, but some, I'm not sure why. I also just read some older reviews, and other customers have made the same complaints. Why is he still able to treat customers in this manner? Had I had a different sales manager, I likely would be writing a completely different review. My son likes his car, but the stress we went through to get it was much more than I ever expected to endure. More

Purchase of a pre-owned car Mark worked very hard for me to see that I found the right vehicle and financing to meet my current needs. He even delivered the car to my home when Mark worked very hard for me to see that I found the right vehicle and financing to meet my current needs. He even delivered the car to my home when I said I would need to find a friend to bring me to pick it up. More

The best in the area. Though I don’t work for this dealership anymore I’m sure that somewhere out there there may be a better Honda dealership but at Honda of Clear Lake yo Though I don’t work for this dealership anymore I’m sure that somewhere out there there may be a better Honda dealership but at Honda of Clear Lake you get honesty and integrity. Some of the best technicians in southeast Texas where you know these guys are going to fix it right the first time. More

Pleasant Experience While waiting for diagnostics to be completed on my wife’s Honda CRV, which was quickly determined to be a defective battery, we inquired about newer While waiting for diagnostics to be completed on my wife’s Honda CRV, which was quickly determined to be a defective battery, we inquired about newer CRV’s. Sales agent brought one around for our inspection and deal was done professionally, courteously and pleasantly. Wife and I had an enjoyable and “no stress” experience from start to finish and drove out smiling behind the wheel of a new car. Job well done, Team Honda! Things like this have us looking forward to our golden anniversary coming up later this year. Richard Mann More