Honda of Clear Lake

Avoid this place! Unethical! Dishonest! This is a review for the Service Department and Carlos Shelton. What should have been a routine 45 minute oil-change turned into an all day affair This is a review for the Service Department and Carlos Shelton. What should have been a routine 45 minute oil-change turned into an all day affair where my car was broken - not once - but twice by the mechanics. Then instead of an apology when they finally fixed what they had broken, they tried to bill ME for the parts they had broken in their negligence. I brought my car in at 8:20 in the morning for an oil-change. I was then told by Carlos Shelton that my car needed two new air filters and ball joint boots. I asked how long this would take because I had a busy day planned, and he told me 45 minutes. I said okay. The cost would have been around $300. After an hour, Carlos comes back to tell me they were unable to change the boots unless I was willing to pay $1,000 now. I declined, paid for my filters that were changed, and started to drive away. A mechanic had to physically stop me from driving away and explained that they had damaged my car and it was now unsafe to drive. Carlos was happy to let me leave, however, regardless of my safety. When the mechanic kept reinforcing to Carlos that it was unsafe, he begrudgingly agreed to get his manager so they could fix what they had damaged. I was then told it would be another hour. So I waited. Carlos came back after another hour showing me some damaged part that was now broken in an attempt to fix what they had originally damaged. He said my newly broken part wasn't in stock and couldn't be here until after 2:00. He offered to shuttle me home. I was then told by the shuttle driver that he was supposed to hurry, not make me wait, and be kind to me because they "had totally messed up my car." Once home, I was never called for an update, so around 4:00, I finally called Carlos who informed me that my car was now ready for pick up. No apology, mind you. I explained I needed to wait for my husband to get home from work so I would have a way there. We arrived at the service center at about 5:45. Carlos had gone home. I was presented with a bill for the parts they had damaged. When they got Carlos on the phone he said he would not release my car until I paid. I asked to speak to a manager, and was told they had all gone home. It was only 6 pm. They don't close until 9 pm., but apparently absolutely no manager was on duty. (I find this hard to believe.) Carlos said I could pay now and have my car, or I could wait until the morning in order to speak to someone about getting my car - that they had broken twice - and were now holding hostage- back in to my possession. Instead of an apology, I received a bill and hostility. I was shocked. I was shocked to the point that it seemed surreal that this was really happening. After finding another service representative and being told again that no managers were on duty (how can that be, really?) - I explained the situation, showed him my receipts for paying for what I had consented to, and having several names of employees who could vouch for the fact that my car had been damaged repeatedly by them - he finally gave me my keys and told me I could go. I cried the whole way home. Still no apology. It has been two days. No call from the Service Center or Carlos to try to make this right. It is clear Honda has no respect for it's customers. I have had a Civic, an Accord, and an Element from this dealership. Never again. I was shocked when I saw this dealership had a one star rating on several sites. But the one star is well-earned and deserved. Avoid this place, unless you want to pay for their mistakes and possibly drive home in a vehicle that may compromise your and your family's safety. They could care less about ethics or your well-being, as long as they make their commission. More

Go somewhere else! This dealership adds in-house costs to new cars through their addendums. These dealer add-ons increase the price way over their value. After the sale This dealership adds in-house costs to new cars through their addendums. These dealer add-ons increase the price way over their value. After the sale, someone cut the addendum off our sticker so that we wouldn't even know what we paid extra for. The addendum was laminated to the sticker,so it was a deliberate attempt to deceive when someone took a pair of scissors and cut the addendum off and kept it. More

Awful service. I bought Honda Accord them they didn't give me Military Discount. Especially Finance department was very awful. They didn't finance me with Honda and I bought Honda Accord them they didn't give me Military Discount. Especially Finance department was very awful. They didn't finance me with Honda and had with the other banks with higher APR to get commission. They came up with different coverages that you don't need. They try to reap you up from every possible way. They will try to add the coverage that is already covered by manufactures warranty. I referred one of my friend to buy Honda Accord from them just because Hondas being a good car but didn't give a referral. Very upset with this dealer More

Dishonest and Deceitful Do not go to this dealership! They lie and cheat you out of every cent they can! They tried to rip me off and sell my loan with no warranty on a bra Do not go to this dealership! They lie and cheat you out of every cent they can! They tried to rip me off and sell my loan with no warranty on a brand new car! BEWARE!!! If I could give them a negative rating I would! More

deception and lies by design. Buyers beware. The sales people me and my wife encountered and the extent that they will go to in an attempt to decieve by omission is sickening the s Buyers beware. The sales people me and my wife encountered and the extent that they will go to in an attempt to decieve by omission is sickening the sales manager bennet johnson is a lier he uses calling card tactics to lure folks in to clearlake honda then once there flips on you and of course its more money in the dealers favor we left i told my wife he would call before we got home and he did. My wife is deaf / hearing impaired and also an amazing lady that only tried to deal in good faith and not only did that dealership get caught trying to wrap up their dirty scam they interupted my wife at her place of employeement and tried to co cover up their serious scam .they sent their finance guy to finish off and cover up their scam gone wrong. They thought they were gonna get away with charging us 18,780.37 for a 39 month extended warranty that covers little of nothing . has anyone ever heard of such nonsence and to boot thats for a brand new hrv that has a bumper to bumper warranty for the entirety of the 36 month lease. So 36 mo.lease on a brand new hrv. And a 39 mo. Extended warranty that is 100% unnecessary for 18,780.37 .and then they financed 26880.14 total. They were supposed to give us 12,000 credit on our 2016 honda fit which they are still advertising on their web site for 15 grand .days after we picked it up .they took our first payment on the hrv the day we picked it up almost 2 weeks ago and we still dont have our money back .the sales mgr. Bennet johnson burned up my phone for days with his pleading text .folks beware of this dealership and their 18,780.37 / 39 months extended warranty on their already covered bumper to bumper floor planed Honda's as well i could go on but this certainly paints a true story of deception by omission and rediculas lies and hassle beyond the norm .i can only warn people of the schemes and scams taking place their as they relate to us me and my wife .BUYER BEWARE. AMEN. More

Disappointed to service DO NOT GO to Honda of Clear Lake any more !!! Terrible experience today. I sent in my new pilot for service yesterday and checked out this morning, DO NOT GO to Honda of Clear Lake any more !!! Terrible experience today. I sent in my new pilot for service yesterday and checked out this morning, when i got the car, found tire was flat (later found a big screw into), and muddy on tire and doors, etc. i asked for tire replacement, they not admitted it is their responsibility. only agreed to patch tire. More

Excellent service This deslership’s service department is friendly, accommodating a last minute oils change at rush hour, and providing fast service. I will definitely This deslership’s service department is friendly, accommodating a last minute oils change at rush hour, and providing fast service. I will definitely go here for all service needs in the future. More

Dishonest I came in as a repeat buyer. I previously owned and bought a brand new accord from clear lake Honda. I’ve had two brand new cars since then and wanted I came in as a repeat buyer. I previously owned and bought a brand new accord from clear lake Honda. I’ve had two brand new cars since then and wanted to trade my one yr old ford SUV in for an accord. I came in, test drive and found the car i wanted. They plugged my trade in into their system and offered me below KBB and would not budge. I owed about what they should give me for it. Upset i left. I paid 6k towards my ford and dropped the loan down 6k. Went back exactly three months later and tried again. Because i didn’t want to go upside on my loan. Guess what. They offered me $7,500.00 less than the first trade in offer!!!! Said it was due to mileage. I drive a normal amount to and from work which is close to my home. No possible way they charge that much for mileage. The GM was very rude, snide and cocky. He could see how upset i was. My husband said for us to go eat and talk about it. The GM commented on how expensive he restaurant we were going to!!! I will never ever buy from here. They do not care about repeat business just try to rip you off any way they can. More

A Good Feeling Anytime I call for appointment to Tony Sandoval, he takes care of everything. This time,I needed a fast State Inspection and Jennifer Ellis made it h Anytime I call for appointment to Tony Sandoval, he takes care of everything. This time,I needed a fast State Inspection and Jennifer Ellis made it happen. I'm treated so well in the service center and so is my Honda. Thanks! More

Service The staff is really friendly. So many people wanting to help get you in. Love the new location, but traffic can be really awful. Can't help it. The staff is really friendly. So many people wanting to help get you in. Love the new location, but traffic can be really awful. Can't help it. More