Honda of Cleveland

Pleased! I was please with my purchase. I explained to Bob what I needed and was looking for. He found the options, colors, and size just right for me. Ever I was please with my purchase. I explained to Bob what I needed and was looking for. He found the options, colors, and size just right for me. Everyone I worked with: the sales consultant, business manager, and technical advisor was courteous, friendly, and eager to make sure I understood each option and form. I enjoyed dealing with them as much as I have enjoyed working with those in the service department all these years. More

Job Well Done Did the work in the amount of time estimated. Very friendly staff. Provided a nice area for me to wait while the service was being performed. Did the work in the amount of time estimated. Very friendly staff. Provided a nice area for me to wait while the service was being performed. More

From Anxiety to Ecstasy After praying and drinking lots of caffeine to get my courage up, I set off on an emergency car buying adventure. Dreading the several days that I exp After praying and drinking lots of caffeine to get my courage up, I set off on an emergency car buying adventure. Dreading the several days that I expected it to take to select and bargain for a new vehicle, my head was left spinning when I visited Honda of Cleveland on a Friday afternoon and drove away with a new 2016 Pilot on Saturday afternoon. With God in control and the kind assistance of Rodney Bethune, Andre Dolberry, and Mike Hamby, the experience couldn't have been less stressful. My anxiety turned to ecstasy as I drove away in a vehicle that wasn't even on the lot until Saturday afternoon. As I looked into my rear view mirror while driving away, I said to myself, "I can't believe I just bought a new vehicle in less than 24 hours for the first time ever!" The down side - Rodney, Andre, and Mike had to deal with a person that even I didn't recognize after all the caffeine that I had consumed needlessly in preparing for the "journey". Thanks Honda of Cleveland Janis Rowland More

Oil change and tire rotation. As always exceptional. Fast efficient, comfortable surroundings, pleasant people, quality work. Enjoyed the coffee and wait area. Brought car to me As always exceptional. Fast efficient, comfortable surroundings, pleasant people, quality work. Enjoyed the coffee and wait area. Brought car to me when they noticed my cane. More

Truly exceptional! I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine start up rattle caused by the VTC actuator for some time. Because of the length of time required, Mark was kind enough to arrange a rental for us so my wife would have transportation. On my return, they had found that possibly it may not have fixed the problem and were concerned enough to keep the vehicle to run checks on it just in case. Mark and his boss Brandon wanted to be certain it was, in fact, perfect. I can't say enough about the caring, professional service and their dedication to providing a positive customer service experience. It is so rare to find someone so attentive and concerned with complete customer satisfaction. Mark is truly a "five star" asset for this dealership, Honda, and any customer he deals with! More

Great people, great experience Tyler Ridley was helpful from the moment we arrived on the lot. He wasn't pushy but let me tell him what I was looking for. After a quick driving test Tyler Ridley was helpful from the moment we arrived on the lot. He wasn't pushy but let me tell him what I was looking for. After a quick driving test and a lot of questions answered thoroughly by Tyler, we bought our daughter her first car! Thank you all so much! More

Very helpful , listened and responded. We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Mart We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Martha made what could have been a difficult experience easy. Great employees!! More

First purchase I was very impressed by attitudes that seemed friendly, warm, and compassionate from my first connection with Honda of Cleveland via Internet, to th I was very impressed by attitudes that seemed friendly, warm, and compassionate from my first connection with Honda of Cleveland via Internet, to the salesman assigned to me, and the finance officer. They are so appreciated. I am looking forward to driving this car for many years to come. More

Poor Management!!!! We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid or oil!!!! The shop that we trust that looked at it and corrected the problem said there are NO LEAKS! This came as a shock since the dealership guarantees a full 100 something point inspection. Tried to speak to one of the managers Heath who informed us that he didn't care what we said because he knew it wasn't left that way. Even after we told him we could have the mechanic prove it. Poor Management with poor customer service. We trusted that at least the basic fluids would have been full when buying a vehicle. The management at this dealership apparently only care about getting money out of you, not what they sell you. They sure are not willing to fix a mistake. I will say that our salesman James was great! He deserves to be at a better dealership. He should be in management not the arrogant jerk that we had to deal with. He was willing to correct the issue out of his own pocket just to insure we were happy. It's not his fault so we couldn't let him do that. It's the service departments fault and the managers fault. The audacity of the manager to say we should have drove it to them so they could see it for themselves. Who willingly drives a car without transmission fluid or oil?!!! Serious damage could have been done to our vehicle so we corrected the problem as soon as possible and let them know about it. Don't waist your time with this place. More

Honesty and Integrity Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! More