Honda of Cleveland

Very helpful , listened and responded. We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Mart We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Martha made what could have been a difficult experience easy. Great employees!! More

First purchase I was very impressed by attitudes that seemed friendly, warm, and compassionate from my first connection with Honda of Cleveland via Internet, to th I was very impressed by attitudes that seemed friendly, warm, and compassionate from my first connection with Honda of Cleveland via Internet, to the salesman assigned to me, and the finance officer. They are so appreciated. I am looking forward to driving this car for many years to come. More

Poor Management!!!! We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid or oil!!!! The shop that we trust that looked at it and corrected the problem said there are NO LEAKS! This came as a shock since the dealership guarantees a full 100 something point inspection. Tried to speak to one of the managers Heath who informed us that he didn't care what we said because he knew it wasn't left that way. Even after we told him we could have the mechanic prove it. Poor Management with poor customer service. We trusted that at least the basic fluids would have been full when buying a vehicle. The management at this dealership apparently only care about getting money out of you, not what they sell you. They sure are not willing to fix a mistake. I will say that our salesman James was great! He deserves to be at a better dealership. He should be in management not the arrogant jerk that we had to deal with. He was willing to correct the issue out of his own pocket just to insure we were happy. It's not his fault so we couldn't let him do that. It's the service departments fault and the managers fault. The audacity of the manager to say we should have drove it to them so they could see it for themselves. Who willingly drives a car without transmission fluid or oil?!!! Serious damage could have been done to our vehicle so we corrected the problem as soon as possible and let them know about it. Don't waist your time with this place. More

Honesty and Integrity Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! More

Oil Change and recall on our 2015 Odyssey Very pleased with our experience. The staff was extremely friendly and the work was done in a very professional and timely manner. Very good people to Very pleased with our experience. The staff was extremely friendly and the work was done in a very professional and timely manner. Very good people to do business with. More

Excellent Service Excellent service at Honda of Cleveland.In and out for oil change within reasonable time. Thanks to William Oltz , Roger Russell and all team behind t Excellent service at Honda of Cleveland.In and out for oil change within reasonable time. Thanks to William Oltz , Roger Russell and all team behind the service. William and Roger very courteous and friendly. Highly recommend Honda of Cleveland. More

Rating car buying experience Michelle gave me a very competitive price and wAs very accommodating. Corey Choate was also very flexible when a car mileage became an issue and gave Michelle gave me a very competitive price and wAs very accommodating. Corey Choate was also very flexible when a car mileage became an issue and gave me a good deal on a comparable car so I could get a quick delivery. The staff was very friendly. More

Great experience at Honda of Cleveland The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out of their way to handle your situation and make it as easy as possible. My service advisor MARK DUNCAN was very friendly and efficient. He made my recent transaction a very pleasant one. My CRV was in the air bag recall. He led me through the process and made it an easy transaction. I Highly Recommend Honda of Cleveland and Mark Duncan! Happy Moyer More

Fast and friendly service Took my newly purchased CRV in for the first service, I was in and out in 45 minutes. Staff was friendly and very helpful. The waiting area was very Took my newly purchased CRV in for the first service, I was in and out in 45 minutes. Staff was friendly and very helpful. The waiting area was very clean and comfortable. I do not live in Cleveland so the fast service is very important to me I want to get in and out. They met my needs and exceeded my exceptations. Thanks Honda of Cleveland. More

A Buying Pleasure Not living in Cleveland they worked with me over the phone and even delivered the car and paperwork so my husband could sign. He could not get off wo Not living in Cleveland they worked with me over the phone and even delivered the car and paperwork so my husband could sign. He could not get off work during your business hours so your salesman came to us. Thank you so much!!! Easiest car I have ever bought. Always hated being at the dealership all day and you took that out of the equation. Will tell everybody how great y'all are and what a wonderful experience that I had. Thanks again. More