Honda of Cleveland - Service Center

Saturday walk in for service I walked in one Saturday to get an oil change and check on a recall notice I received. The other dealerships I have dealt with don't take appts on Sa I walked in one Saturday to get an oil change and check on a recall notice I received. The other dealerships I have dealt with don't take appts on Saturday. When I walked, in Mark asked for my name to check my appt. I told him that I didn't have an appt and that this was my first visit to the dealership. He was upfront and told me that he had appts scheduled and that they were priority but he would work me in and get me out of there as fast as possible. He explained the services that would be performed and told me that the recall was a software update and could take up to 2 hours to complete. I was impressed with the entire process and location. The dealership is over 30 minutes away and I pass another dealership to get there but still worth the drive. More

Maintenance Amazing service in both the sales department when we purchased our Pilot, and the service center. I highly recommend this dealership for all your vehi Amazing service in both the sales department when we purchased our Pilot, and the service center. I highly recommend this dealership for all your vehicle needs. More

Headlight Will Oltz and Mark Duncan were great !! Very helpful and got me in quickly to fix my headlight close to closing on a Friday night. Will Oltz and Mark Duncan were great !! Very helpful and got me in quickly to fix my headlight close to closing on a Friday night. More

Fast quick service. Above and beyond expectations on Custome These people make sure to keep your car serviced, they are quick and do it with a smile. They treat you like family. I reccomend this location to any These people make sure to keep your car serviced, they are quick and do it with a smile. They treat you like family. I reccomend this location to anyone . More

Service Nice service and customer service. Provide all options for what we can buy for remote key. Call us back on date fiven to pick up and arrived on time. Nice service and customer service. Provide all options for what we can buy for remote key. Call us back on date fiven to pick up and arrived on time. More

Awesome experience! Awesome experience when I go here. Mark Duncan is always very helpful. Have great customer service. Always explains things to me very well. Cares abou Awesome experience when I go here. Mark Duncan is always very helpful. Have great customer service. Always explains things to me very well. Cares about your safety all needs to be done to your car. He’s just great! If I could give him 10 stars I would 😁 More

Service Dept. The people in the service dept were very courteous and helpful. I felt very comfortable without any stress at all. l will use this service again. The people in the service dept were very courteous and helpful. I felt very comfortable without any stress at all. l will use this service again. More

Helpful, easy in, easy out I have been having my car serviced at this dealership since purchase. They strive to ensure my appointments are easy to acquire, fitting my schedule; I have been having my car serviced at this dealership since purchase. They strive to ensure my appointments are easy to acquire, fitting my schedule; I am always met with friendly smiles. The service team is efficient and meticulous. My Service Advisor(s) keep me updated on every step of work to be done, as scheduled, and recommended services, i.e., the need for new tires. I couldn't be happier! More

Great customer service All the people at this dealership is wonderful! Respectful and caring.made sure we had everything we needed.my husband is disabled and they were very All the people at this dealership is wonderful! Respectful and caring.made sure we had everything we needed.my husband is disabled and they were very thoughtful of his needs. More

Great Customer Service, Mark Duncan & Will Oltz My service experience at Honda Of Cleveland with service reps Mark Duncan and Will Oltz is always exceptional. Since around 9/2016 when I purchased my My service experience at Honda Of Cleveland with service reps Mark Duncan and Will Oltz is always exceptional. Since around 9/2016 when I purchased my Honda Pilot, and service was needed/required, I have been provided the utmost service and customer care I could ask for from these two men. They are always cheerful, friendly, ready to serve me when I arrive, and willing to do whatever they can to make my experience worth the drive. My wait time is very minimal. But when it appears it may take longer than expected, I have always been informed of any delays, updated as to the status of my vehicle, which I have yet to encounter. In the end, they go over any and all service records with me, ready to answer any questions I may have regarding the charges. I am very grateful Honda Of Cleveland has these type of service reps to greet me when I call or arrive. As we all know, having service on a vehicle is not one you like to encounter. However, these guys definitely make it a much more pleasant experience. Thank you Mark Duncan & Will Oltz for all you do in making my experience in purchasing my 2016 Honda Pilot one of the best. More