Honda of Covington

Purchase I had Bought car back in 2014. Great price and service. Facility and service after sale was great. Lots of staff on hand to serve. I had Bought car back in 2014. Great price and service. Facility and service after sale was great. Lots of staff on hand to serve. More

Ryan Ahrens and Honda Of Covington is a great place I purchased a Honda Odyssey from Honda Of Covington, and have been very pleased with the purchase process. Ryan Ahrens was very informative, and made I purchased a Honda Odyssey from Honda Of Covington, and have been very pleased with the purchase process. Ryan Ahrens was very informative, and made the buying process very easy. I would recommend this dealership to anyone. Ask for Ryan Ahrens and he will make sure you are treated like family. I would definitely buy from Honda Of Covington again. Michael Winters More

Ripoff with extended warranty and autobutler I bought a new CRV in February of 2015. Got an OK price on the car, nothing special at all and went through the usual pushy car salesman quicktalk to I bought a new CRV in February of 2015. Got an OK price on the car, nothing special at all and went through the usual pushy car salesman quicktalk to get it done. Then at the closing the finance manager pushed the extended warranty on AutoButler package on us. My fault for getting it I should have known better. But 6 months later my wife totals the car, fortunately she wasn't hurt. Call up Honda of Covington, yes they will refund the extended warranty less $250 bucks. Wait a minute - the car only had 9000 miles and was still on primary warranty right? Oh but that's the process charge and usage charge. Then we move on the Autobutler - Oh but you bought the Pro Pack which includes the rear mat (that the salesman told us he would include for free) and the "Premium" front and rear mats that were so cheap we immediately bought some aftermarket upgrades. Hold up, the Autobutler is a service that is supposed to be applied every 6 months for 5 years - I won't be getting any of that right? So give me a refund on that? So the Honda rep says "Gee I'm sorry, we can't do that. But come by another car from me and I'll make sure you get it for free." What is he smoking? More

Honda Happy I'm not sure about what's happening with these other reviewers experiences at Honda of Covington, but I have bought a car from Honda before, and I use I'm not sure about what's happening with these other reviewers experiences at Honda of Covington, but I have bought a car from Honda before, and I used them again this time because I have been so happy with them along my entire first car experience at Honda. Both times I have done business with Paul Montoya, who has gone above and beyond as he always does for me. Were it not for Paul, I probably wouldn't even have bought a Honda the first time - he has and continues to give excellent service. 5 stars to him for being such a warm and friendly caring car salesman. More

Horrible Experience EVER with a dealership !!! This dealership needs to send EVERY ONE of their employees back to training. I have dealt with dealerships for over 9 vehicle purchases so far in my This dealership needs to send EVERY ONE of their employees back to training. I have dealt with dealerships for over 9 vehicle purchases so far in my life and this is the absolute worst customer experience I have ever had! The sales team symbolizes "car salesman" to a "T". I felt bullied and rushed and felt forced to purchase the vehicle that THEY picked for me! They were not professional at all, they took me by surprise when they seemed to use this "Bully attack" and try to just take over and make decisions for me it seemed. I would recommend that ANYONE that goes to this dealership to turn your cell phone on record and video/audio your experience. Because what is said from one day to another is different and then they "team up" together against what you "think happened or heard". Never in my years have I had a dealership behave this way. I would hope that either HONDA Corp or the Owner of this location reads this and takes action to correct this immediately. When I spoke to "TONY-GM" to discuss my experience and concern, he just hung up on me after telling me that I was the liar. Again, I have NEVER had a dealership behave so unprofessional. My only words to describe this dealership is they are "Bullies" in the truest sense. More

Not Quick To Respond Business must be great! I've tried calling about a car that shows online as being in inventory, but based on other reviews I thought it best to call Business must be great! I've tried calling about a car that shows online as being in inventory, but based on other reviews I thought it best to call to make sure it was in fact there. Here I am 2 days later. Either no one answers at the dealership and I get a recording, or I ask for a salesperson, get transferred to their voicemail, leave a message and so far no returned call. The good news is another Honda dealer has what I was looking for, the person answering my call (on the first try) transferred me to a live salesperson who is getting it pulled up front for me to come see this evening. More

Exhausting I spent four hours trying to buy a used honda here, and left with nothing. Colin was extremely unprofessional and even dramatic when I decided the cos I spent four hours trying to buy a used honda here, and left with nothing. Colin was extremely unprofessional and even dramatic when I decided the cost to finance a 10 year old car was too high. He offered me something newer, which I wanted, but it was late, cold, raining and my daughter was tired and hungry. He lost it when I told him it'd be better if I came back tomorrow to look at more cars. He turned around, threw the door open, stormed off and hung his head. It was really awkward and I left with a bad feeling. Most definitely won't be returning. I still want a Honda, but not at the cost of the time and stress that is this dealership. Haven't seen anything like that at other dealerships. More

NOT TRUTHFUL I spent hours on the phone negotiating a price and agreeing upon financing options, etc. I made it very clear I wanted the vehicle and would be in the I spent hours on the phone negotiating a price and agreeing upon financing options, etc. I made it very clear I wanted the vehicle and would be in the following day with the down payment and to sign all paperwork, the salesman had prepared it for me in advance. I allowed the dealership to run my credit for approval in advance. I called at 11am and was told they were negotiation a sale of the car with a different customer so I immediately headed to the dealership to sign the papers. When I arrived I was told that because my paperwork was prepared and financing was already approved that we were ahead of the other customer. Signed all paperwork and Cole left to take the papers to finance, he returned moments later and told me the car was sold. This is the most absurd dealership/sales team I have ever dealt with in my life. I will NEVER do business with this company or any other company associated with them. Honda Powersports also lost our business over the way this was handled. Will definitely be spreading the word about business practices here!!!!! More

Updated Review- Honda of Covington I posted a Negative Review relating to my Buying Experience with Honda of Covington on 7-2-2014. Since that post, the owner of the Dealership, Laurie I posted a Negative Review relating to my Buying Experience with Honda of Covington on 7-2-2014. Since that post, the owner of the Dealership, Laurie McCants, has made a "Good Faith" effort to turn that experience around. I am happy to say that I will be buying a Gray Honda Pilot from the Dealership today. Her actions prove that she values the reputation of her dealership and is willing to take the necessary steps to turn a bad situation around! Based on her personal commitment, I recommend that you consider this dealership for future purchases! More

bait and switch----lies After talking to Ryan @ Honda of Covington for over a two month period we came to a price on a 2014 Honda Odyssey EX-L. I talked to Ryan beginning 3 d After talking to Ryan @ Honda of Covington for over a two month period we came to a price on a 2014 Honda Odyssey EX-L. I talked to Ryan beginning 3 days before the flex cash deals ran out and stayed in touch several times during the following months. I made several cash offers over the phone for a new 2014 EX-L each time my offer was rejected. Honda of Covington seemed like they wanted to work with me but didn't until I called Ryan and told him I found a price in Baton Rouge that I was comfortable with---I had promised him I would call before I would buy. Well I told him the dealership, model and price (2014 EX-L with pro pack and OTD price) Ryan called me back and beat the price by $300. I told Ryan I wasn't going to buy from him for that because it was 90 miles one way to H of Cov. and I was getting free oil changes for a certain period from the BR dealership approximately 45 minutes from my home. Ryan checked with manager again and came back with price $650 cheaper. 1) Ryan new I was paying cash 2) Ryan new that I was going to only write the check for amount he quoted (talked about it at length several times) 3) I told Ryan @ 9:30 am it was a deal and I would be there between 12:30 and 1 pm to get van ready. Well I was 10 minutes late due to taking wrong exit. Upon arriving I asked Ryan to look at van, it was still on the yard not ready. When he opened trunk my wife and I noticed grease and mustard looking stains ( not real bad but noticeable) on rear speakers and seat. I asked him to pop the hood....the engine compartment was very dirty??? I asked Ryan how many miles was on the van and he said around 5000K. Guess what, no other van on lot in the color we wanted. I told him the van was used and we wanted a new one or a better price on the used one. We went back inside and he spoke to the manger and said they could get me a new one but it would be SEVERAL HUNDRED DOLLARS MORE. Needless to say that was the end of our conversation. I don't play games. We had a deal and they lied. I drove appr. 180 miles round trip had to buy lunch out and wasted 6 hours of my Saturday (getting ready, driving, then wasted gas). They new exactly where I stood and they intentionally lied to me. I would never recommend Honda of Covington to anyone. The price was right but the commodity was wrong. More