Honda of Covington

Exhausting I spent four hours trying to buy a used honda here, and left with nothing. Colin was extremely unprofessional and even dramatic when I decided the cos I spent four hours trying to buy a used honda here, and left with nothing. Colin was extremely unprofessional and even dramatic when I decided the cost to finance a 10 year old car was too high. He offered me something newer, which I wanted, but it was late, cold, raining and my daughter was tired and hungry. He lost it when I told him it'd be better if I came back tomorrow to look at more cars. He turned around, threw the door open, stormed off and hung his head. It was really awkward and I left with a bad feeling. Most definitely won't be returning. I still want a Honda, but not at the cost of the time and stress that is this dealership. Haven't seen anything like that at other dealerships. More

NOT TRUTHFUL I spent hours on the phone negotiating a price and agreeing upon financing options, etc. I made it very clear I wanted the vehicle and would be in the I spent hours on the phone negotiating a price and agreeing upon financing options, etc. I made it very clear I wanted the vehicle and would be in the following day with the down payment and to sign all paperwork, the salesman had prepared it for me in advance. I allowed the dealership to run my credit for approval in advance. I called at 11am and was told they were negotiation a sale of the car with a different customer so I immediately headed to the dealership to sign the papers. When I arrived I was told that because my paperwork was prepared and financing was already approved that we were ahead of the other customer. Signed all paperwork and Cole left to take the papers to finance, he returned moments later and told me the car was sold. This is the most absurd dealership/sales team I have ever dealt with in my life. I will NEVER do business with this company or any other company associated with them. Honda Powersports also lost our business over the way this was handled. Will definitely be spreading the word about business practices here!!!!! More

Updated Review- Honda of Covington I posted a Negative Review relating to my Buying Experience with Honda of Covington on 7-2-2014. Since that post, the owner of the Dealership, Laurie I posted a Negative Review relating to my Buying Experience with Honda of Covington on 7-2-2014. Since that post, the owner of the Dealership, Laurie McCants, has made a "Good Faith" effort to turn that experience around. I am happy to say that I will be buying a Gray Honda Pilot from the Dealership today. Her actions prove that she values the reputation of her dealership and is willing to take the necessary steps to turn a bad situation around! Based on her personal commitment, I recommend that you consider this dealership for future purchases! More

bait and switch----lies After talking to Ryan @ Honda of Covington for over a two month period we came to a price on a 2014 Honda Odyssey EX-L. I talked to Ryan beginning 3 d After talking to Ryan @ Honda of Covington for over a two month period we came to a price on a 2014 Honda Odyssey EX-L. I talked to Ryan beginning 3 days before the flex cash deals ran out and stayed in touch several times during the following months. I made several cash offers over the phone for a new 2014 EX-L each time my offer was rejected. Honda of Covington seemed like they wanted to work with me but didn't until I called Ryan and told him I found a price in Baton Rouge that I was comfortable with---I had promised him I would call before I would buy. Well I told him the dealership, model and price (2014 EX-L with pro pack and OTD price) Ryan called me back and beat the price by $300. I told Ryan I wasn't going to buy from him for that because it was 90 miles one way to H of Cov. and I was getting free oil changes for a certain period from the BR dealership approximately 45 minutes from my home. Ryan checked with manager again and came back with price $650 cheaper. 1) Ryan new I was paying cash 2) Ryan new that I was going to only write the check for amount he quoted (talked about it at length several times) 3) I told Ryan @ 9:30 am it was a deal and I would be there between 12:30 and 1 pm to get van ready. Well I was 10 minutes late due to taking wrong exit. Upon arriving I asked Ryan to look at van, it was still on the yard not ready. When he opened trunk my wife and I noticed grease and mustard looking stains ( not real bad but noticeable) on rear speakers and seat. I asked him to pop the hood....the engine compartment was very dirty??? I asked Ryan how many miles was on the van and he said around 5000K. Guess what, no other van on lot in the color we wanted. I told him the van was used and we wanted a new one or a better price on the used one. We went back inside and he spoke to the manger and said they could get me a new one but it would be SEVERAL HUNDRED DOLLARS MORE. Needless to say that was the end of our conversation. I don't play games. We had a deal and they lied. I drove appr. 180 miles round trip had to buy lunch out and wasted 6 hours of my Saturday (getting ready, driving, then wasted gas). They new exactly where I stood and they intentionally lied to me. I would never recommend Honda of Covington to anyone. The price was right but the commodity was wrong. More

We found a used Toyota Highlander online at the Covington, La. Dealership. We called and talked to the salesman. He started out with lies and ended up with lies. I would not ever go back to this de Covington, La. Dealership. We called and talked to the salesman. He started out with lies and ended up with lies. I would not ever go back to this dealer or would I ever advise anyone to go there. They have very deceptive practices! If you want to know what they did you can contact me at ra17563422@hotmail.com and my name is Steven. I really don't like being told lies from the very start and then for the salesman to continue to lie when we arrived at the dealership. We drove over 80 miles to get there because we thought a Honda dealership would at least be honorable. They are not and in fact when the salesman was caught in his lies he told us he was told to do it that way. Stay away from Honda unless they clean up their act! More

The sales team at Honda of Covington worked with me to finance me for a newer vehicle. I traded in a 2007 Dodge Ram and got 2010 Honda Pilot. I got a good warranty, good price, and a newer vehicle. Oh finance me for a newer vehicle. I traded in a 2007 Dodge Ram and got 2010 Honda Pilot. I got a good warranty, good price, and a newer vehicle. Oh yeah, I had horrible credit and they worked with me to get me financed. The first visit I didn't purchase a vehicle but they kept working on the numbers and kept me informed as to what was going on. Mr. Randy is a great guy, a straight shooter who will go the extra mile to get you financed. I called other dealerships but they didn't think my business was important enough to call me back. The staff here called me and emailed me which made me feel they wanted to make a deal to get me in a newer vehicle. Overall, my experience was great. Go and see them and let them work for you like they did for me. Ask for Mr. Randy, you won't be leaving the dealership without a new vehicle. More

Beware! These guys advertise a fair price and the load you down with fees. When I asked the sales manager Godfrey Peters about it he basically responded with "Hey dude this is Honda people love us, you you down with fees. When I asked the sales manager Godfrey Peters about it he basically responded with "Hey dude this is Honda people love us, you don't like it that's your problem". I wouldn't recommend this place for any purchase whatsoever! They treat the customer like dirt and have no shame. Jeff Hebert More

I am Asian male.Livining in neworleans for thirty years.I did marketing for hond crv 2013.I found the best dealing at Honda of Covington.Specialy internet sale department is very reasonable. did marketing for hond crv 2013.I found the best dealing at Honda of Covington.Specialy internet sale department is very reasonable. More

I purchased a used 2007 Honda Fit Sport last year from David Kenney at Honda of Covington and have not been happy with the purchase. I made some mistakes. I took the car to get it checked by a mechanic David Kenney at Honda of Covington and have not been happy with the purchase. I made some mistakes. I took the car to get it checked by a mechanic after purchasing the car. I should have had this done before buying it. I also negotiated a price with them over the phone before even seeing the vehicle. I don't like haggling over prices, so was anxious to get that part out of the way. What I fault the dealership for is not being honest about the condition of the car. When we came to buy it and took it for a test drive it was dusk and I trusted David Kenney to tell me anything I needed to know about the condition of the car. After taking it to a mechanic, I found that a large area of the car had been repainted, even though I had been assured the car had never been in an accident, and the paint job was of very poor quality. The front bumper was lower than it should be and doesn't fit smoothly against the car. Three of the four tires were near bald. The latch to put the back seat down was broken. He didn't mention any of this to me. I complained about the tires and they gave me $100 off a $500 bill to replace the 3 bald ones. They had nothing to say about the paint job, and said they would not repair the latch. Basically, the car was in the condition it was in when I bought it and there was very little they were willing to do to compensate me. A year later there are many chips in the paint job because it was of such poor quality. The bumper scrapes against the road when I'm going down out of parking lots because it is low, but so far so good thank goodness - it has stayed on the car. I still can't put the back seat down. Overall, it was a very bad experience. Granted, I should have asked more questions and taken a closer look at the car, but I don't take all the blame. David Kenney should have been upfront with me about the paint job, for sure, and it would have been nice if he had told be about the condition of the tires and the bumper and that the back seat latch was broken. I feel he valued profit over honesty. I would not recommend buying a used car from Honda of Covington. More

Asked for pricing breakdown and it seems impossible to get! This dealer adds much to the bottom line and simply justifies it with lines like "we always do that" or "the manufacturer provides it this get! This dealer adds much to the bottom line and simply justifies it with lines like "we always do that" or "the manufacturer provides it this way" When pressed for detail on the following issues we get no response! I shutter to think what kind of leadership this place has if their sales staff can't explain what you are paying for! 1. $995.00 in accessories added to the MSRP. They can't tell me what the accessories are! There response was: at a "minimum" it will include Wheel Locks,Trunk Tray , All Season Mats and Auto Butler. They don't explain what this stuff is and they say that all cars come with it - you must buy it - What a scam!!! - I got out the door pricing from a dealer in California and there were no accessory charges! So since the dealer would not provide a detailed cost break down of the accessories I looked up retail pricing (of corse you can buy the stuff for less than retail from another dealer!) - the min estimate of the actual parts added up to about $395 - that leaves $600 for the auto butler. They did not explain what this was - but google and you tube show it as a glorified car wash system that the dealer must have purchased. I could not find the written terms - but one video explained it as a car wash and interior cleaning every 6 months for five years. I don't like the idea of pre paying and financing CAR WASHES!!! What if they are not that good? 2. "Government Fee" $127.00. - They can't tell me what this fee is for nor what government it is being paid to: Federal?, State?, Local?. And for what?? At face value a fee on an auto sale that can be specified seems like an outright scam. Have to pursue this one further - I know the cell phone co has lines on your bill about government fees, that are in fact sur charges the company keeps - but I have never seen this kind of unexplainable miscellaneous government fee - can't help but wonder if it is legal. 3. MSRP descrepency. Web Site lists MSRP for the car we wanted and Honda of Covington shows MSRP as $300 more. Again they do not respond as to why the descrepency.... Perhaps another effort to raise their margin?? I have bought many cars and often go out of state to deal with people who are more straightforward. I think they are about 2k high on price on a 41k car as well which I might be a little flexible on - but I am not flexible on dealing with stereotypical car sales tactics which seem to be deceptive, or misleading because they are not explained in a logical fashion - and of the type that you can avoid by moving on to the next dealer who doesn't explain every item you don't want as "they all come with that" or "all our deals have that fee" or my favorite just not responding at all. BUYER BEWARE of this dealers sales tactics. More