Honda of Downtown Chicago

I purchased my Honda in February 2026. Buyers beware—this dealership is heavily focused on making the sale but shows little to no respect for customer service once the transaction is compl Buyers beware—this dealership is heavily focused on making the sale but shows little to no respect for customer service once the transaction is complete. The sales managers did not even bother responding to follow-up emails. This has been the worst car dealership experience I have ever had. More

I recently purchased a new vehicle from this dealership and had a deeply frustrating experience that I feel obligated to share. As part of the transaction, I traded in my previous vehicle and paid docum and had a deeply frustrating experience that I feel obligated to share. As part of the transaction, I traded in my previous vehicle and paid documentation fees that were explicitly meant to cover the transfer of my existing license plates to my new car. Despite verbal confirmation from the sales team that this would be handled, the plates were destroyed instead of transferred. When I raised the issue, both the sales team and Finance Manager Jennifer Stewart were unhelpful in resolving the situation. No one took accountability, and no meaningful steps were offered to make it right. Paying for a service and not receiving it — then being met with indifference — is simply unacceptable. I would strongly caution anyone considering this dealership to get every commitment in writing before signing anything. Unfortunately, I cannot recommend this dealership based on my experience. If downtown Honda apologizes, I do not accept unless they reimburse me for the costs of paying for the new license plates (costs that could've been avoided entirely). More

The worst experience I've ever had with a car dealership/repair center. It was supposed to be simple to get a new key for my Honda. But instead they charged me almost $600 instead of the $220 the dealership/repair center. It was supposed to be simple to get a new key for my Honda. But instead they charged me almost $600 instead of the $220 they originally quoted on the phone. And because of the way they work/lack of communication, it took 3 trips to the service center instead of one. AND they tried to upcharge me $2,584 for unnecessary repairs (my car was at a repair shop two weeks prior and didn’t find any issues that they listed). I’m going to report them to the FTC, the Chicago Department of Business and Consumer Protection, and the Better Business Bureau. And maybe even file a lawsuit with the Small Claims Division of the Circuit Court of Cook County. They messed with the wrong consumer this time. More

Absolutely awful dealership. They take advantage of women and charge exorbitant fees for the service department. They also tell you that the fees will go away. When you agreed to They take advantage of women and charge exorbitant fees for the service department. They also tell you that the fees will go away. When you agreed to do work. This is untrue. Still have heard nothing back from this dealership after over a week. I have called 4 times. Disgusting and unacceptable. More

What a complete joke of a dealership. I inquire about a used pilot and ask for out the door price. They tell me to use their tool online, as it includes everything for the calculation. Aw I inquire about a used pilot and ask for out the door price. They tell me to use their tool online, as it includes everything for the calculation. Awesome! After seeing the numbers i schedule the appointment for the next day. Morning of, i confirm the cars availability and get an uber from an hour away. To my surprise, the cars not here when i get here for my “VIP” appointment as they call it and won’t be for 45 minutes. Ok fine, while we wait, let’s confirm the numbers… and of course, they come back with a price 2k higher than their stupid took they made me use. When i complained, they said its a “detailing fee” and were not sure why our tool doesn’t include that. If you’re not sure… who is?! It’s YOUR tool. What a joke. save yourself and go to a real honda store. More

Their service department is full of morons who have no clue what is going on. I was called to bring my car in for a safety recall. The woman I made my appointment with told me the service would take one h clue what is going on. I was called to bring my car in for a safety recall. The woman I made my appointment with told me the service would take one hour max. I even double confirmed because this location has always taken longer than the estimate. I was told one hour max. When I showed up to my appointment the gentleman who checked me in said "I see your car doesn't need any maintenance, why are you here?" You would think they would know my car has recall when they are the ones who called me to set the appointment. You would also expect their system would show a recall when they check my car in. After explaining why I was there, I was told it would not take 1 hour and that it would take 5 hours. I was asked "Is that an inconvenience to you?" NO xxxx, IT IS AN INCONVENIENCE WHEN IT IS GOING TO TAKE 5 HOURS INSTEAD OF 1. I was not offered a complimentary uber or lyft back home or anything. TERRIBLE SERVICE. SET REAL EXPECTATIONS. IT CANNOT BE THIS HARD. More

On August 30, 2025, my family and I walked into Honda of Downtown Chicago to purchase what was supposed to be a certified pre-owned 2025 Honda CR-V. What followed was the single worst car buying and service Downtown Chicago to purchase what was supposed to be a certified pre-owned 2025 Honda CR-V. What followed was the single worst car buying and service experience I have ever encountered. From the very beginning, the dealership lied, misled, and mistreated me. The salesperson, Muhammed Khalid, told me the car came with remote start and features via the HondaLink app “at no additional cost.” Later, I discovered none of these features were compatible with the vehicle. Strike one. During negotiation, I was told I needed to pay an additional $3,000 for the “certified pre-owned warranty”—even though the car was already advertised online as certified. On top of that, they tried to tack on a nearly $1,000 “PDI” (Pre-Delivery Inspection) fee. So essentially, they wanted me to pay twice for inspections on a car that likely only had one. When I objected, they eventually waived the $3,000 fee but still forced the PDI charge. This felt like a bait-and-switch scam tactic. In the finance office, Tyson Felder attempted to slide through a $444 tax discrepancy. When I pointed it out, he argued the computer was “correct.” Only after pressing him did he leave the room, return silently, and print a corrected copy—without so much as an apology. After signing, I was handed the vehicle in the service bay. Oddly, the salesperson was removing items from the trunk saying they belonged to another car. I drove off only to discover the tank wasn’t filled (despite being promised). At the first gas station stop, just a few miles away, I was stranded: the key they gave me didn’t even belong to my car. I called frantically for help, unable to reach my salesperson. After finally getting through to Pre-Owned Sales Manager Tyson Estle, I explained the urgent situation. Instead of apologizing or helping, he hung up on me. I sat stranded at a Chicago gas station for two hours, waiting for my wife (who had been driving our other vehicle with our infant son) to turn around and bring me the second key. During that time, I also noticed my license plates were installed incorrectly (with the registration sticker on the wrong plate), one plate was held on with a rusty screw, and the backseat was full of white plastic shavings. Over the next week, I called daily for resolution. Each person I spoke to treated me like I was the problem. Eventually, I made a service appointment for September 8th to correct the key issue and address all my concerns. The appointment was yet another disaster. Despite scheduling a time, my service advisor admitted repairs are handled on a “first come, first serve” basis, so my appointment meant nothing. After hours of waiting, I finally got my car back—only the key issue fixed, nothing else addressed. They didn’t even wash the car. When I pointed this out, I was ignored, yelled at by multiple staff members, and even threatened by the Service Manager, who screamed at me, cursed, and then actually called the police—all because my car (parked by one of their own porters, not me) was in front of the exit for a few minutes. Yes, Honda of Downtown Chicago’s “solution” to a paying customer’s concerns was to threaten violence and ended up calling 911. To this day, no one from management—including the GM—has returned my calls, apologized, or shown even the smallest amount of accountability. Tyson Estle even admitted in front of staff that he hung up on me intentionally and had no regrets. This dealership is dishonest, predatory, unprofessional, and outright hostile to customers once they get your money. If you value honesty, safety, and respect—stay far away from Honda of Downtown Chicago. If you have any issues with them, don’t expect a resolution—expect them to call the police on you instead. More

I came in to get my car checked before going on a long trip. I had told them I was going to be driving my family including my infant nephew so I wanted to make sure everything was safe. The report came ba trip. I had told them I was going to be driving my family including my infant nephew so I wanted to make sure everything was safe. The report came back with low tired tread. Upon me asking if my car was safe to drive a long distance they said it would be okay and to just get new tires in the next few months. I got a flat tire the next day. This was very upsetting given my intention for taking my car in was to ensure the safety of my family. I found that the associate was more concerned with getting a good review and getting me in and out of there than explaining the results and concerns of my car. I would expect better attention and service for a $280 fee. Please feel free to reach out to me directly to resolve this. Thank you More

This dealership is Shady! !! Gerardo sold me a lemon Honda pilot Car and is avoidable accountability. claimed they fixed my car 2 times knowing the real problem to it my TRANSM !! Gerardo sold me a lemon Honda pilot Car and is avoidable accountability. claimed they fixed my car 2 times knowing the real problem to it my TRANSMISSION!!!! Sad to see them take advantage of a Hard working mother of 2! More

Seems understaffed at times for checking in cars for appointments. Can lead to wait times appointments. Can lead to wait times More