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Honda of Downtown Chicago

Chicago, IL

3.9
246 Reviews

1111 N. Clark St.

Chicago, IL

60610

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Showing 246 reviews

June 29, 2025

Knowledgeable and communicative. Let you know upfront how much everything was gonna be and kept you updated on the process while the service was going on. More

by Agoldst4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
June 28, 2025

Es un dealer grande muy bonito, muy bien ubicado, con excelente atención, servicio y amabilidad de sus empleados More

by gollochalita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
June 27, 2025

Very unprofessional, did not even show us the car. Made us sit there from 7:30pm till 9pm. Had all sorts of lies prepared. Forcing upon us fees and internal warranty's. First they said the car is on More

by mobyzuberi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Scribner, Joel Adames, Dewayne Gossett, Tyson Estle, Dustin Brandon
June 21, 2025

Downtown Honda is a rip off. They charge you fees to look at your and then give you a price to repair your car, and once they repair it , you have to take it back for them to re More

by wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrius Dorsey
June 17, 2025

I purchased a used vehicle for my son . Working closely with David Looze was a great experience. He helped make the process smooth, efficient and was very professional. I would work with Da More

by Arcpt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Looze
June 17, 2025

Very bad at tire repair service. They told me My tire not repairable and have to replace but I took it to small random tire shop and for 15$ in 10 minutes they repaired for me More

by Aradwinwin89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giovanni
June 09, 2025

My son and I visited the Honda dealership on Saturday for our scheduled appointment at 4:45 PM. We were greeted by David, who kindly let us know that he was assisting another customer but would be with us sh More

by Michigan Client_Anne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Looze
May 29, 2025

They always identify a lot of critical items for my car, but they don't push too hard on it, and they do provide a Lyft if needed while the car is being serviced to and from the dealership, which is nice More

by zr7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Pacheco, Darrius Dorsey, Eric Whittaker, Fred Borek
May 25, 2025

I bought a used vehicle and three days later after purchasing the vehicle it would not start.This was my very first time trying to drive the vehicle after bringing it home. Honda service technicians c More

by r.culpepper07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jalissa, Tyson Estle
May 16, 2025

Had an appointment yesterday at 7:30 pm to see a pre-owned car. This was confirmed by Ben. I received a confirmation email and text from the dealership. I was told to see BEN or TYSON upon arrival. More

by RUN!
Recommend Dealer
No
Employees Worked With
BEN, TYSON,
May 16, 2025 -

Honda of Downtown Chicago responded

The reality of your situation was unavoidable. We have no idea that someone would walk in off the street and purchase a car when you were in route.However we did inform you when you arrived shortly after. If you had engaged in a remote deal prior to driving here, then the car would have been held for you. Everything today is done remotley why would you not have used that opportunity to secure the car you wanted? Had you have done that and showed up then decided that the car was not as described we would have been happy to give you another car or refund your money. Customer service is paramont to our bussines.We never would want to ever harm a customer or our reputation. I hope that you did get the vehicle that you were looking for. If not we would be happy to continue to look for one with you.

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