Honda of Downtown Chicago

Made an appointment online to respond to and schedule a recall safety repair. Dealer was not ready to make repairs currently. Dealer should’ve saved me the time & trips and told me when I made the appointm recall safety repair. Dealer was not ready to make repairs currently. Dealer should’ve saved me the time & trips and told me when I made the appointment. That said, otherwise check in and checkout process was pretty good. Need better review of appointments though to ensure this doesn’t happen again - I was clear about the recall repair in the appointment request - recall is widely communicated in mainstream media and confirmed by the manufacturer upon checking VIN. More

Staff was very friendly, accommodating, and quick. Great service compared to other dealerships I’ve been too. They need their best at meeting my needs. Great service compared to other dealerships I’ve been too. They need their best at meeting my needs. More

Darrius was amazing. VIP service all the way. I called at 1:15 on a busy Saturday and he still managed to get me in by 2:00. Paid lift to and from my home. He even person VIP service all the way. I called at 1:15 on a busy Saturday and he still managed to get me in by 2:00. Paid lift to and from my home. He even personally drove the car down for me at pickup. Great personality. Made the whole experience a real pleasure. More

Every time I’ve had my car serviced, the staff are helpful, welcoming and actually make a point to only focus on one customer at a time until their questions are answered. helpful, welcoming and actually make a point to only focus on one customer at a time until their questions are answered. More

Nice team work in process. At EOD they can be short handed so impacts customer service At EOD they can be short handed so impacts customer service More

Very Good service and care so definitely recommend buying or using their service any time!! or using their service any time!! More

Quick and fantastic service. Darrius was super helpful and personable. I would recommended these services! Darrius was super helpful and personable. I would recommended these services! More

Awesome place. I would recommend everyone goes here. If I could Rate it I would give it a 10/10 I would recommend everyone goes here. If I could Rate it I would give it a 10/10 More

Gary in Service Department is great. Very customer focused, professional and most of all on time. Very customer focused, professional and most of all on time. More

I found them to be professional, very courteous, knowledgeable and on time. I have and will again happily return for service of my Honda. knowledgeable and on time. I have and will again happily return for service of my Honda. More