Honda of Downtown Chicago

Very helpful staff, great communication about services. Will get service here again in the future. Will get service here again in the future. More

Gary was cordial and helpful. There was i disconnect as he left earlier so in waited for almost 4 hours for the car. Fred helped me at tge end and waved some charges to make it up There was i disconnect as he left earlier so in waited for almost 4 hours for the car. Fred helped me at tge end and waved some charges to make it up to me, Thanks Fred. More

My service rep, Darias was excellent. So helpful. So professional! I appreciate his personal attention So helpful. So professional! I appreciate his personal attention More

Daryl was awesome to work with and made sure the car was serviced well. Awesome job! serviced well. Awesome job! More

Darrius was wonderful but they did return my car to me with a brand new scuff on the drivers side without the courtesy of letting me know which is unfortunate. I’ll be in touch. with a brand new scuff on the drivers side without the courtesy of letting me know which is unfortunate. I’ll be in touch. More

Good communication& helpful service rep. But I always spend more money than I expect when I bring my car in. But I always spend more money than I expect when I bring my car in. More

Unsatisfactory, mediocre service and work was completed. I chose to take my car to the dealership as I assume that the quality of service and attention to detail is a little higher than in any old place I chose to take my car to the dealership as I assume that the quality of service and attention to detail is a little higher than in any old place. Unfortunately, this was not the case. Every step of the way, my experience was mediocre at best. Here is what Honda of Downtown Chicago Missed: The valet service was late, these things happen. However, no one called to tell me to expect a delay until after they were scheduled to arrive. When looking at the "millage in/out," an additional 20 miles were put on my car from when it left the dealership to when it arrived at my house. The trip is 7 miles. This was a little disconcerting. When the vehicle was coming to me, the driver stated the GPS said he'd arrive in 6 minutes. He did not arrive until an hour later. After 45 minutes of waiting, I texted the service manager Fred and received no response. This is minor, but the service advertised on the website said a car wash and interior vacuum were included. However, this was not completed. Do I think the services I purchased were completed? Probably? To the best of the dealership's ability? No. In a way that was satisfactory? No. More

Tracy was wonderful to work with. She didn’t play any games or push me towards something that I’d indicated that I wasn’t interested in. Overall, it was a pleasant experience and woul She didn’t play any games or push me towards something that I’d indicated that I wasn’t interested in. Overall, it was a pleasant experience and would recommend others work with her. More

Our salesman Andrew was really good. I would totally recommend to a best friend. He was kind and not pushy. I would totally recommend to a best friend. He was kind and not pushy. More

The Dealership was flexible about rescheduling my appointment and completed service in a timely manner. appointment and completed service in a timely manner. More