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Honda of Downtown Chicago
Chicago, IL
237 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 237 reviews
January 19, 2025
Had an appointment for a recall set-up…. .when I arrived for my appointment…was told they can take my car and needed to keep overnight..!!!..I said not going to happen….then I had to call the .when I arrived for my appointment…was told they can take my car and needed to keep overnight..!!!..I said not going to happen….then I had to call them back and make another appointment for the same recall..!!! More
by miker560
Employees Worked With
Darrius Dorsey
January 14, 2025
The sales staff (Daniel O. in particular) were very friendly and patient. Daniel answered all my questions and went above and beyond to assist in the purchasing process. The se in particular) were very friendly and patient. Daniel answered all my questions and went above and beyond to assist in the purchasing process. The service staff were also friendly when I had a question regarding the key fob. More
by Haley
Employees Worked With
Daniel Orozco
December 15, 2024
I came in for an oil change and Darrius Dorsey was my service advisor again. When I got to the dealership, there were dozens of cars ahead of me but everyone worked quickly to get everyone processed. I w service advisor again. When I got to the dealership, there were dozens of cars ahead of me but everyone worked quickly to get everyone processed. I was amazed at how quickly I was checked in. More
by thedelkergroup
Employees Worked With
Darrius Dorsey
March 15, 2024
The service here is absolutely atrocious. Jose was condescending and implied that his poor communication was due to my and my spouse's relationship. He was incompetent and did not even fix th Jose was condescending and implied that his poor communication was due to my and my spouse's relationship. He was incompetent and did not even fix the issues on my car. The manager had to apologize. However, nothing was done about the issue. More
by jsaltman114
Employees Worked With
Jose
March 12, 2024
I finally bought a much needed, new used vehicle. I was not looking forward to the song and dance I am so accustomed to when facing off with a car salesperson. I came in expecting the typical bad c I was not looking forward to the song and dance I am so accustomed to when facing off with a car salesperson. I came in expecting the typical bad caricature traits of a car salesman: fast, yet smooth blather, condescension, and pressure to purchase from them. However, dealing with Honda of Downtown Chicago car dealer, Fred Boclair, I surprisingly dealt with none of that. He was willing to work with me on my requests. And when he wasn’t able to honor those requests, he was thorough in his explanations as to why he could not accommodate them. And he even went as far as to offer reasonable alternatives to my requests. That’s refreshing when dealing with any salesperson, let alone a car salesperson. I also played car buyer offense as well as defense by running a few tests to see how above the board he was with our dealings. Besides being able to correctly present honest facts to confirm my findings on pertinent information that I found online that also aligned with Honda of Downtown Chicago info, he obliged my early request to putting in a new cabin air filter. When I had a chance to inspect the car myself, I did a deep dive into the glove compartment only to find a brand new Honda cabin air filter installed. Whether the new air filter was installed because Mr. Boclair honored my request or the dealership installed the Honda cabin air filter all on their own, I appreciated the unseen attention to detail. Overall, my experiences dealing with Mr. Fred Boclair and Honda of Downtown Chicago during the sale visits and subsequent maintenance visits have been extremely professional, very pleasant, efficiently to the point and highly productive. Not having experienced that high level of car salespersonship in my eight previous car purchases, I plan on purchasing my next vehicle through Fred Boclair and Honda of Downtown Chicago. I suggest that you do as well. More
by EA
Employees Worked With
Fred Boclair
