Honda of Downtown Chicago

I did not have a good experience with the purchase of my vehicle. Although I paid cash(and felt pressured to finance the purchase), and a lot more than it should have been, the vehicle was very poorly prepa vehicle. Although I paid cash(and felt pressured to finance the purchase), and a lot more than it should have been, the vehicle was very poorly prepared(many many electrical problems), the document preparation was incorrect, etc. Fortunately, these issues were corrected and finally I have a great adviser in the Service department: Eric Whittaker! More

would like to begin this review by acknowledging that my partner and I were inexperienced and could have done more research before purchasing a car. Fortunately, we received assistance from family members w partner and I were inexperienced and could have done more research before purchasing a car. Fortunately, we received assistance from family members who helped us out of a difficult situation. My purpose in writing this review is to caution others about the dishonest practices of this dealership. During our visit to a car dealership, we sought guidance on whether to lease or finance a vehicle. We concluded that leasing was the cheaper option, with a $12,000 lease agreement and a buyout amount of $17,000. The dealership persuaded us to make a larger down payment ($8000) to lower our monthly payment. In hindsight, we should have known better than to follow the dealership's advice to make a larger down payment especially since this was a lease. However, despite our agreement to apply our down payment to decrease our monthly lease payments, the dealership instead applied it to reduce the total cost of the car (MSRP price). By doing so, the dealership knew that it would earn more money from our lease. The consequence was that the total cost of the lease increased to $20,000, which was a significant difference from our original agreement. Unfortunately, we did not realize that the dealership had made this change because the finance person hurried us through the bill of sale shortly after the dealership had closed. They had us sign an iPad without carefully going over the bill of sale with us, which made it challenging for us to identify the alterations to our agreement. Getting the bill of sale was a challenge, as we had to call over 30 times, leave multiple messages, and even threaten to return to the dealership before finally receiving it via email. It wasn't until I thoroughly reviewed the bill of sale, that I noticed that they were trying to dealership was trying to take advantage of us. We confronted them and demanded that they fix put the downpayment towards the lease like our original agreement. Luckily we have family members who have loaned us the money to buy the car out right and we are now paying them back. More

DO NOT BUY FROM THIS DEALERSHIP. I bought a used car and after we settled on a price, they added a thousand dollar charge for "inspection" on top of the price and did not inform me I bought a used car and after we settled on a price, they added a thousand dollar charge for "inspection" on top of the price and did not inform me regarding this change at all. That is on top of the document fees that they charge. I ended up paying close to 1500 dollars on top of tax just to the dealership. When I called the dealership & spoke to their business manager I was told "you probably don't remember it but you were informed". Excuse me? That individual wasn't even present when the price negotiation was taking place with the sales rep how did he come to this conclusion? On top of that, I asked them if the rotors were functional on the vehicle since they were never replaced according to the car fax report and I was shown a deceiving & false inspection report stating that the rotors were in perfect condition. As soon as I drove the car on the highway on my way back to the suburbs from the dealership on the very same day, the car started shaking every time I would hit the brakes. In conclusion, I was charged a thousand dollars for inspection without notification & shown a deceiving inspection report. So not only did I end up paying a thousand dollars but it was for nothing. Its another thing if they deceived me into paying a thousand dollars and everything works on the car but they didn't even do that. Sold me a faulty vehicle & were too focused on trying to neglect any liability on themselves when I called instead of helping a customer who just spend close to 20k at their dealership. Textbook deception. You're better off buying from Honda dealerships in the suburbs who I've dealt with before and will give you an honest straightforward price. More

One of a handful of Chicago auto repair shops that was open Christmas weekend during a blizzard. They kept my car overnight, thawed, pumped, and replenished my frozen wiper fluid, and did not charge me an open Christmas weekend during a blizzard. They kept my car overnight, thawed, pumped, and replenished my frozen wiper fluid, and did not charge me anything. Definitely my best dealer service experience ever! Saved my Christmas vacation. Thank you! More

Great service experience from Fred Borek in service. Glad I go there. A bunch of Karen's review this place Glad I go there. A bunch of Karen's review this place More

Such a terrible experience with this dealer. Don’t ever buy a car with them, they sold me a LEMON!! I bought a used car (2016 Kia Soul) and the same day I drove it home, it didn’t accelerate a Don’t ever buy a car with them, they sold me a LEMON!! I bought a used car (2016 Kia Soul) and the same day I drove it home, it didn’t accelerate after the stops, even worse, driving in the highway (not running more than 40-45 miles)and I knew the transmision wasn’t good. I called the saleswoman Tracy right away to let her know that the car was defective, she called me later saying that service manager told her I can bring the car to check but I had to pay $220 Obviously I got mad! The next couple of days the car was having electrical problems also! and the third day it didn’t started. I paid towing ($250) and bring it back to the dealer and left it there, they said I can’t return the car and they not gonna fix it, they said it was my problem! I asked to talk with the store manager (Gary Wexler) who at that time said they gonna send the car to the manufacturer (Kia) and when Kia Lincolnwood fix it, he’d brought it back and he can buy the car back from me. The car was nearly 2 months in Kia Lincolnwood, they didn’t fix it and the final diagnostic: was the TRANSMISION!!! I returned to the Honda Dealer to talk with them and they were totally rude, they said now is my problem to pay the car (financing) and they don’t care and I can even hire a lawyer or bring a tv stations o submit complains everywhere. I already submitted complains with the BBB and with the Illinois Attorney waiting for a satisfactory result. The only nice people over there were Tracy (saleswoman) and Joel (service manager)…. General manager Gary Wexler & Thomas Rose the most rude and unfriendly people! More

Simply put, I had an absolutely horrific experience as a customer at this car dealership in several ways. It is not too strong to say this dealership practices what is widely considered to be predatory lend customer at this car dealership in several ways. It is not too strong to say this dealership practices what is widely considered to be predatory lending. Specifically, Financial Managers Jonathan Wilson and Thomas Rose were two of the most disrespectful, shady, unfriendly men I have ever dealt with, let alone as a customer of their business making a $25K+ purchase. Jonathan was incredibly condescending and deceiving in every interaction we had with him. At one point while he relentlessly tried to sell us dealership warranties after I repeatedly declined, he commented about my wife and I’s pregnancy “you know your budget is going to change when a baby comes, who knows what you’ll be able to afford if a $2500 car issue comes up”. Classy. Additionally, Thomas specifically disrespected my wife by ignoring her completely throughout our entire interaction, and acted as if he could barely stand to be in the same room as us while we signed documents agreeing to purchase a car from him. He gave curt, one word responses/instructions and rushed us through very important paperwork that stated the financial implications of our purchase and loan. Jonathan Wilson, Thomas Rose, and this dealership attempted to exploit my wife and I with high interest rates and loan lengths that we explicitly stated we did not want. I had to ask more than five times to be disclosed the actual terms of the loan before we were told that the interest rate was much higher than we had qualified for the day before through Chase (not just “pre-qualified”, actual auto loan application approved via hard credit inquiry through Chase). After a battle of attrition just to receive a fair interest rate and the length of loan that was specifically requested, there was no apology or acknowledgment that any mistakes were made on their end and we were treated poorly the rest of the transaction. At the end, I requested to speak with a manager (Jason Press, Pre-Owned Manager) but was told he was “too busy to speak with me”. Instead, Thomas came back out and continued to act immaturely and be disrespectful towards my wife and I. In summary, I wouldn’t recommend this dealership to my worst enemy. It was an awful experience and a clear demonstration of how predatory lending subjects people to terrible loans and debt they do not understand. I was embarrassed by their actions throughout and have never been so disrespected. More

The worst dealer I have ever bought a car from. I drove 700 miles and the dealer sold me a lemon. The dealer added $999 for what they call a service checkup and advised me everything was good. I w I drove 700 miles and the dealer sold me a lemon. The dealer added $999 for what they call a service checkup and advised me everything was good. I walked out to the vehicle and the key fob did not work as it was never programed to the car. The drive back home 300+ miles was a bouncy one. I had to get new shocks and new tires put on the vehicle ($1,200.00). I now have to spend another $300 to have a key cut and programed to the car. The people there are a joke. The only thing they did was give me discount on an extended warranty. I would advise anyone who wants to buy a car to go somewhere else and pay a little more as you will spend the money getting the vehicle ready to drive. Please don't buy a car hear. More

Vehicles did not match the write-up and description posted online. Features were advertised but not available, and they were not willing to adjust the price as a result. They tried to sell me a car wit posted online. Features were advertised but not available, and they were not willing to adjust the price as a result. They tried to sell me a car with a broken arm on the seat, the vehicle had not been cleaned, because it smelled like cats and dogs... there were more issues..Poor customer Service. More

This is only about a used car purchase. They're willing to work on price but the used car came with cupping on tires and brakes that were shot. Of course you drive off the lot and it's your They're willing to work on price but the used car came with cupping on tires and brakes that were shot. Of course you drive off the lot and it's your problem, but when they tell you $995 is spent on the car to make it sale ready, I would expect these basics are taken care of. They get 2 stars only because Wilfredo our salesman was great, I'd do business with him any day, just not with this dealer. At least for used cars. More