Honda of Downtown Chicago

Worst Dealer Ever In August of 2019, I purchased a used 2017 Audi Q7. First the price was $4000 more than what was advertised on line. I was told because I didn't wan In August of 2019, I purchased a used 2017 Audi Q7. First the price was $4000 more than what was advertised on line. I was told because I didn't want to put any money down that this was why the price increased. I decided to buy vehicle anyway. While paper work was being prepared I was told that they were doing a complete inspection and also changing the oil on the vehicle because I was purchasing an extended warranty even though the manufacturer warranty was still valid. I then inquired regarding the second key and was told buy the salesman that he would get the key from the previous owner. Of course never happened I called several times and my husband as well and he was then told that they would get a key from the Audi dealer but it would take two weeks. Called back in 2 weeks of course no key and then was told that I had to use the key warranty that was purchased but because the vehicle was used we had to wait 61 days in order to file a claim with the warranty company and then they would replace key. In the mean time on September 27 took the vehicle in for service because there was a smell of antifreeze at that time we were told that the water pump had to be replaced and also that the oil change was overdue. Luckily we were still within the manufacturer warranty so the water pump was replaced and the oil change was performed at no additional cost. I called last week after I attempted to file a claim with warranty company in order to get another key and was told because I didn't receive a second key originally that I could not receive one using the warranty and that I would have to purchase for about $500 bucks. I then call the dealership and asked to speak with the manager. The manager Ben Scribner got on the phone and said that he did not know anything about this although my husband and I called several times regarding this matter, and that he would check with the salesman Habeeb and contact my husband with a resolution. I told him that I would file a complaint with the BBB and he said that's fine because they have never had any and it didn't make a difference.As of today still no return call back and I am in the process of filing claim as we speak. MY ADVICE STAY AWAY FROM THIS DEALER THEY ARE UNPROFESSIONAL AND THEY WILL DECEIVE YOU IN ORDER TO MAKE A SALE, AND DON'T STICK TOTHEIR WORD. More

DO NOT LET THIS DEALERSHIP ROB YOU! IF YOU CARE ABOUT YOUR MONEY, DON'T LET THIS DEALERSHIP ROB YOU. IF YOU CARE ABOUT BEING TREATED WELL AS A CUSTOMER, DON'T EVEN PASS BY THIS DEALERSHI IF YOU CARE ABOUT YOUR MONEY, DON'T LET THIS DEALERSHIP ROB YOU. IF YOU CARE ABOUT BEING TREATED WELL AS A CUSTOMER, DON'T EVEN PASS BY THIS DEALERSHIP! THEY ARE DEFINITELY RUINING HONDA'S REPUTATION! I had the worst car shopping experience this afternoon. I was checking on the new 2019 Honda Accord. I liked it. A salesman started interacting with me. When I was about to start asking a few questions, he took another phone call and had me wait 5 mins. Since he had started assisting me, the other sales folks couldn't even attempt to help me. When we were sitting at the desk for the pricing, they made me a lease offer for $700/month for a Honda Accord. Their advertised special on the website was around $215/month plus, tax, title, license and doc fee. When I said there must be something wrong, salesperson came back with another offer which was around $450/month. Then I asked for an explanation of the numbers listed on the offer, salesperson said he wasn't good with numbers and went to bring the manager. It took 25 minutes for the manager and salesperson to come back to me. Then, sales manager explained the numbers which added up to $315/month. Of course, I did not appreciate how the first numbers were dramatically high. Salesperson said numbers always confused him. At the end of the day, my expected number was not met and I said I am not buying. Then the salesperson started getting mad/upset and tried to explain how they were losing money. When I responded "well, don't sell then", he started increasing his voice. I had to say 'good evening' and left. More