Honda of Downtown Chicago

Do not shop here! I recently bought a used Honda here and after 5 days it had issues. The battery was completely dead and there is another issue to where the car won't I recently bought a used Honda here and after 5 days it had issues. The battery was completely dead and there is another issue to where the car won't start, even after replacing the battery. I am having it diagnosed by another, more reputable shop, now. Upon informing the dealer of the issues and asking for their help they were immediately condescending, telling me I should expect these issues when buying a used car and that "these things happen". They also gave conflicting information regarding a service indication that was on the screen and continue to refuse to provide my cars inspection that they supposedly completed. They just keep telling me it was "fine" on the inspection, even though the battery terminals were corroded and one terminal was not tightly connected (came off in my hand) and the used car manager told me it was not noted in the inspection. This makes me think they either noted it, and other problems, in the inspection or they did not really do a great inspection like they say they do. They also told me that I should have bought the extra warranty if I didnt want "these things" to happen. Thomas (used car manager) informed me that the only thing I could do at this point was to pay to have my car towed to them and then pay at least $200 for the first hour of diagnostics and then added that there may be more fees if they can't diagnose it within the first hour. The way he stated this gives me the impression that they will rack up the fees as much as they can. All along the way, there has been zero sympathy for the situation or attempts at customer service. This dealership is shady and after finding other reviews, it seems like they have been quite shady for a while. I only wish I had found those reviews before buying a car from them. I would not recommend them to anyone and would strongly advise you to shop elsewhere for your vehicle. Otherwise you will end up like me, having to spend hundreds of extra dollars on a vehicle before you even make a payment on it. More

Scheduling was easy Service personnel were pleasant and efficient. Service was performed quickly and we’ll dine. Couldn’t be happier. efficient. Service was performed quickly and we’ll dine. Couldn’t be happier. More

Overall, it’s a reliable and convenient service option. There are times I feel like value for money is not comparable to local shops. At times I feel like I’m upsold and leave feeling ashamed at the cost There are times I feel like value for money is not comparable to local shops. At times I feel like I’m upsold and leave feeling ashamed at the cost for maintaining a car that’s supposed to be very reliable. More

From sales to service this is not the place to do business with sales just there for their self they don’t help with anything and service just lazy business with sales just there for their self they don’t help with anything and service just lazy More

Took my car in for service they ripped my leather on steering wheel they did not want to fix it because they had to proof horrible customer service and unresponsible steering wheel they did not want to fix it because they had to proof horrible customer service and unresponsible More

The service has ALWAYS been TOP NOTCH and I can appreciate how they are cultivating the NEXT GENERATION of leaders by employing and training younger men and women to be professionals appreciate how they are cultivating the NEXT GENERATION of leaders by employing and training younger men and women to be professionals More

These people are scammers. They sold me a car with a leaky gasket, I went to them to get it fixed instead of them using the Illinois implied warranty they were trying to use th They sold me a car with a leaky gasket, I went to them to get it fixed instead of them using the Illinois implied warranty they were trying to use the extended warranty I purchased. Which is illegal under Illinois law. I asked to speak with the GM and instead of him calling me back to have a conversation he had the service guy text and call me to say that this car was sold as is. Which is not a thing under Illinois law Instead of this company doing the right thing under the law, I have since had to hire a lawyer to deal with them and there fraudulent practices.Buyer beware! More

I received excellent service ar Honda of Downtown, Julian was an amazing he listened to my concerns and worked to help get me a great deal along with Ben. Everyone was genuinely friendly and not just because was an amazing he listened to my concerns and worked to help get me a great deal along with Ben. Everyone was genuinely friendly and not just because they wanted to make a sale! More

The price of the car was competitive with others. The team had it ready for my scheduled test drive and the sales person was nice. There were unexpected costs when we sat down to discuss the purchase The team had it ready for my scheduled test drive and the sales person was nice. There were unexpected costs when we sat down to discuss the purchase that were not explained very well because the salesperson was new. The cost above what was listed included a separate charge for the inspection the dealer did before listing the car for sale. We negotiated some on that, but they were not willing to remove it completely. The documenting charge was also higher than expected, but still something I was willing to pay for the ease of not having to do it myself. After agreeing on a price I waited almost 2 hours to talk to the financing representative even though I was not applying for credit and was paying with a check. That seemed excessive to me even though it was a busy Saturday morning. One hour on a busy day is probably fine. After that I was beginning to wonder if they really wanted my business. The financing representative also pushed very hard for me to purchase a warranty even after I clearly stated I was not interested. I can understand that was probably just covering their bases in case I come back with concerns about the car, but after a 2 hour wait to talk with him, it felt like they just wanted more of my money than I was willing to give them. More

They always provide excellent service with careful explanations of the work being done and the cost. They stay in touch and let you know when the car will be ready. No surprises. Great customer serv explanations of the work being done and the cost. They stay in touch and let you know when the car will be ready. No surprises. Great customer service. More