
Honda of Downtown Los Angeles
Los Angeles, CA
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4,316 Reviews of Honda of Downtown Los Angeles
On September 9, I wrote a great review for Honda of Los Angeles and I am know retracting it based on my experience today. I purchased a 2010 Honda in April of this year and was encouraged by Honda perso Angeles and I am know retracting it based on my experience today. I purchased a 2010 Honda in April of this year and was encouraged by Honda personnel to participate in the Honda Vehicle Exchange program when my boyfriend took my car in for a routine oil change. He declined but only a few days later, I was called by Jessica Daniels and was again pushed to trade in my vehicle for a brand new 2013 Honda Civic. Two very important promises were made to me over the phone on Friday. 1. That I would be able to trade my 2010 Honda Civic for a 2013 model for the SAME monthly payment with NO MONEY DOWN and 2. That the process would take only 1 hour. I explained my doubts and concerns that my credit score would not allow me to benefit from the program and that I do not have a lot of free time to spend at the dealership. She assured me that they have record of my purchase, am aware of my limitations but they have over 100 Civics in stock and they need to sell them before the 2014 models come in. Although, I was skeptical, I made an appointment for Sunday morning. When I originally purchased my vehicle, I put $5,000 down and negotiated for a monthly payment of $268.00. When my mother and I arrived at the dealership, I wanted to get straight to the point and only see if the numbers allowed me to trade in my vehicle as promised. After nearly two hours of waiting and getting assigned a new untrained sales person (though I requested my original sales representative), I was offered a deal to only LEASE a 2013 Honda Civic for a monthly payment of $395.00. I am incredibly insulted because I am not even in the market to purchase a new car. Although I expressed over and over again that I am 100% satisfied with my car, Honda Sales Representatives pressured and promised me that I could get a new car simply with a trade in. I felt very pressured to go into the dealership in the first place and then to be lied to my face with a ridiculous deal that is simply unacceptable. My mother was also extremely dissatisfied and we did vocalize our frustration when offered that stupid deal. Nothing was done but hand shakes and superficial apologies and we left. I was going to do all of my routine maintenance and servicing of my car at Honda of Los Angeles, but if that's how they are going to treat their customers, I will take my service elsewhere. More
I came here to purchase an Odyssey. I met Classic who was very helpful and listened to what we wanted. He helped us through the purchase and made us feel comfortable about the process. The next day I noticed very helpful and listened to what we wanted. He helped us through the purchase and made us feel comfortable about the process. The next day I noticed a scratch on the car (we did not saw it since we picked up the car late the previous night). Gladys helped us schedule the repair. She was very friendly and easy to talk to. Thanks to Godwin and the group, now the car looks brand new. I recently brought it back in for an oil change. And again I see the same great service and work. I would recommend coming here to buy a car or for any service on a Honda. More
I have been visiting this dealership before it was taken over by the new management. The service has improved greatly after the new owners took over this dealership. The amount of new cars and pre-owned car over by the new management. The service has improved greatly after the new owners took over this dealership. The amount of new cars and pre-owned cars has tripled! The service times are shorter and the shuttle service is great! They drop you off and pick you up! Great Service Advisers who will draw your attention to things that you'd never think about getting fixed, but will help you in the long run..The prices are reasonable as compared to other dealers. They really try to FIX the problem, rather than giving you the run around. I'd recommend this dealership to everyone! More
I purchased my 2010 Honda Civic in April of this year and overall it was a very positive experience. They fairly worked with me especially since my credit score was not the best. Ivan was a great sales perso overall it was a very positive experience. They fairly worked with me especially since my credit score was not the best. Ivan was a great sales person to work with because he wasn't pushy and tried to find me the best car, with the best deal within my budget. He also was very accommodating to my mother and boyfriend who went with me for the car buying experience. After I purchased my car, I had a problem with the windshield wiper and I was still able to contact Ivan to get fixed and with a great deal. I decided to service my vehicle there 3 months later for a routine oil change. Although the wait time was rather long, the service of my car was impeccable. The waiting area is nice and more importantly the people are friendly and knowledgeable. When I mentioned that the wait time was longer than I expected, Honda customer service representatives, especially Gladys, made sure I was satisfied with my visit. I will continue to go to the Honda dealership for my routine maintenance visits for their fair prices and excellent customer service! More
I visited 2 Honda dealers before Los Angeles Honda. Both were very disappointing. One of them was extremely rude to my wife and me. At Los Angeles I was met by Sailyn Cruz. He was very courteous and showed were very disappointing. One of them was extremely rude to my wife and me. At Los Angeles I was met by Sailyn Cruz. He was very courteous and showed me car details none of the previous two mentioned at all. Most importantly, he has an honest face that you can trust. Being a diplomat, style is as important to me as content. Deal with those guys with confindence. Ask for Saliyn. Decent young man. More
He really knows how to communicate with the customer. he also have knowledge, friendly & best of all got me a good price. I will recommends. to my friends. also have knowledge, friendly & best of all got me a good price. I will recommends. to my friends. More
I came in not exactly sure if I was going to purchase a car that day or just look around. After scoping out the website beforehand, I saw a Honda Fit that I wanted to check out. As a first time car buyer, car that day or just look around. After scoping out the website beforehand, I saw a Honda Fit that I wanted to check out. As a first time car buyer, the dealership experience was not something I was looking forward to having to deal with in purchasing a new car. After hearing soo many stories about slimy dealer tactics, I entered the dealership a bit apprehensive. Tracie immediately set me at ease and made me feel comfortable with the process. The live "in-house" singer also helped! We took a test drive of the car, talked about finance options, and before I knew it, I was taking home my super lovable Honda Fit. Overall, the experience was completely different than expected and I really look forward to working more with the dealership in the future. Thanks Tracie and team! More
I brought my 2010 Honda Accord in for basic service and felt I was not handled in a timely manner by my first service advisor, I called into the store while still in the service lounge to speak with a mana felt I was not handled in a timely manner by my first service advisor, I called into the store while still in the service lounge to speak with a manager and the receptionist transferred to me the Customer Relations Manager "Gladys", she came right over with her kind and caring attitude, reassured me that she appreciated me reaching out, listened to my concern with care, informed me she would be back in a moment. Gladys came back with Juan and introduced us and I was very happy with her choice. A situation that could have turned out bad for all of us turned out great. Thanks Honda of Downtown for having a staff that listens and cares about your customers. More
I went on Saturday to buy my first brand new car and I had a great experience. Everybody was so nice especially Mike he is a jokester. He was informative and looked out for my best interest :) had a great experience. Everybody was so nice especially Mike he is a jokester. He was informative and looked out for my best interest :) More
I went here for an oil change and everyone was very friendly and efficient. I was out in no time! Camisha called to follow up and was very nice. The price was a little steep for an oil change, but I am friendly and efficient. I was out in no time! Camisha called to follow up and was very nice. The price was a little steep for an oil change, but I am happy with the service I got. More