Honda of Freehold - Service Center

Eric was very helpful, writing up order, answering my questions and going over the results of the work done. I give him the highest rating possible questions and going over the results of the work done. I give him the highest rating possible More

Aside from my service representative, I’d have to say that I could not be any more unhappy with the service that I received. I came in to have an issue looked at on my 2019 Honda Fit, which was not recti that I could not be any more unhappy with the service that I received. I came in to have an issue looked at on my 2019 Honda Fit, which was not rectified. Instead, I was given a wheel alignment and an oil change, which took 2.5 hours to complete. I ended up taking my car to an independent mechanic, who spotted the issue within 5 minutes and subsequently fixed it 10 minutes later. He also mentioned that it looked like no wheel alignment was performed on my vehicle, pointing out the untouched tie rods as his evidence. Oh, and by the way, the issue that I needed fixed ending up being the exhaust pipe pushed up against the floor of my car, which eventually would cause the floor inside my vehicle to set fire. I seriously question the level of competency of the mechanics working for Honda because the issue was very noticeable and should have been able to be fixed in under 2.5 hours (i.e., it took an independent mechanic 10 minutes to identify & correct). Finally to pour salt on the wound, it cost me $235 during my 2.5 hours at Honda Freehold, whereas the independent mechanic charged me $35 to correct the issue. I’m mostly at loss for words to describe my feelings about the money spent during my visit, except that I could have just withdrew the money from an ATM and slid it into the sewer. I would have saved 2 hours of my time by doing so (the other .5 hours would have been spent going to the ATM, withdrawing the funds, and finally sliding the money into the sewer). I hope other customers are more pleased with their level of service because unacceptable would be kindly describing the service I received. More

Poor compliance among customers or staff with wearing masks. Staff who have mask on chin or dangling on one ear doesn’t do it. Will be unlikely to bring any of my Honda’s back while covid continues unles masks. Staff who have mask on chin or dangling on one ear doesn’t do it. Will be unlikely to bring any of my Honda’s back while covid continues unless there is real compliance in dealership More