Honda of Freehold - Service Center

Nilay was very knowledgeable and aware of my reason to visit ahead of time. He was patient and explained what was to be expected and gave regular updates while I waited. The car was serviced in order of visit ahead of time. He was patient and explained what was to be expected and gave regular updates while I waited. The car was serviced in order of arrival and I was very satisfied with the entire experience. More

Dishonest and dismissive. Called me to pick up the car without even seeing what service codes came up because "a vallet started the car and there were no lights on the dashboa Called me to pick up the car without even seeing what service codes came up because "a vallet started the car and there were no lights on the dashboard." Lied a few times. Said it was a battery issue since the car sat on the lot for a long time. NOT TRUE! I bought the car in May, 2023 the SAME DAY it arrived on your lot. The car systems shut down and does not accelerate for no reason at all. VERY BAD SAFETY HAZZARD!!!! They were also untruthful on the receipt. On the receipt it says, "Customer stated battery was dead." This is not true. I never said that. In fact, I don't think there was a battery issue at all. Spoke with manager (Luis Sousa) and while he is good at trying to smooth things over, my mind is not at ease and I have a fear of driving this car. This car has MAJOR safety issues. Extremely unhappy with this purchase that I paid top dollar for. Extremely unhappy with this dishonest service team. Honda once was synonymous with reliability and safety. This car has changed that perception for me. I let Denis know I would not be giving a 5 star review, so this should not come as a surprise. More

Mr. Craven provided us with excellent service, displaying a pleasant attitude and offering valuable advice for our service. a pleasant attitude and offering valuable advice for our service. More

Amazing customer service by Eric. Very thorough and knowledgeable! Will definitely be using this location again! Very thorough and knowledgeable! Will definitely be using this location again! More

Stop asking me for words stop asking me for words again Stop asking me for words again Stop asking me for words More

Cole Craven is what customer service is all about. He is respectful and is in full focus of what your needs are. Honda of Freehold is a good dealership but is a great dealership with Cole. The one ste He is respectful and is in full focus of what your needs are. Honda of Freehold is a good dealership but is a great dealership with Cole. The one step of a car purchase the ongoing relationship with service. I give Cole 5 stars in performance leadership. More

All the services they provided were excellent and because of their good service, I sent my son-in-law and my sister's son the same week, and each one of them got a CRV. of their good service, I sent my son-in-law and my sister's son the same week, and each one of them got a CRV. More

Cole is super professional, very attuned to customer requirements and outlines tradeoffs if there are alternative solutions . He is also good at managing expectations on the timing and nature of the re requirements and outlines tradeoffs if there are alternative solutions . He is also good at managing expectations on the timing and nature of the repairs. Highly receommended. More

Cole was very helpful. He was very knowledgeable and understanding about my car maintenance. He delivers results in a timely manner. He was very knowledgeable and understanding about my car maintenance. He delivers results in a timely manner. More

Service was good and efficient. This dealership is very professional and I would return in the future. Thanks This dealership is very professional and I would return in the future. Thanks More