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5,261 Reviews of Honda of Freehold - Service Center
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February 21, 2020
I respect you guys for quality work. It deserves 5 stars. The only thing that upset me and left with feelings of being cheated on is when the rep told me that we are going to do standard 15k mile maintenance The only thing that upset me and left with feelings of being cheated on is when the rep told me that we are going to do standard 15k mile maintenance, which in my head sounds like a list of mandatory items that the manufacturer wants me to do to keep my warranty, thus I agreed. However, when I looked at the bill after the work has been done, in the description of two items it said - "the customer requested...". Now, I don't know what should have been done and thus I would have never requested something that is not needed. It is possible that wheel alignment is mandatory at 15k maintenance, but with the description like that I will never believe it was at that moment. Transparency is the key... More
by KOBZEV.WORK
Verified CustomerEmployees Worked With
Michael C
February 21, 2020
Steve is Very thorough and professional. I have been coming to Freehold of Honda since purchasing the car two years ago. Steve has always been helpful coming to Freehold of Honda since purchasing the car two years ago. Steve has always been helpful More
by ellen5
Employees Worked With
February 21, 2020
Very pleased! Chris the service adviser was very accommodating and got my car in to Service quickly. Job seemed to have been done well. This was a software update per Honda mandate. accommodating and got my car in to Service quickly. Job seemed to have been done well. This was a software update per Honda mandate. More
by brose
Employees Worked With
Chris Zrinski
February 20, 2020
I came in at 4:20 with a scheduled appointment for 4:30. When first arriving, I stood by my car for 20 minutes before anyone acknowledged me waiting (although I was very visable). I then had to wait 1.5 hou When first arriving, I stood by my car for 20 minutes before anyone acknowledged me waiting (although I was very visable). I then had to wait 1.5 hours for a simple change of oil... Ridiculous! More
by soccergrle
Employees Worked With
Unknown
February 20, 2020
The service advisor -Eric was excellent! Very through and follow up immediately after my vehicle is ready for pick up. Also explain to me what was done follow up immediately after my vehicle is ready for pick up. Also explain to me what was done More
by Mandy
Employees Worked With
Eric
February 20, 2020
Perfect service. Chris was excellent. The car was checked in and taken I a timely fashion. The car was returned when promised. Christ was thorough and professional. in and taken I a timely fashion. The car was returned when promised. Christ was thorough and professional. More
by CAREYSNYDER
Employees Worked With
Chris Zrinski
February 20, 2020
I came in for a recall notice and was also given a diagnostic screening for a warning light on the dash. I agreed to pay for the screening, but subsequently found out that the problem was under warra diagnostic screening for a warning light on the dash. I agreed to pay for the screening, but subsequently found out that the problem was under warranty and didn't have to pay at all. Very pleasantly surprised. More
by mqtv
Employees Worked With
February 20, 2020
Attentive and accommodating ...Comfortable setting for Attentive and accommodating ... Comfortable setting for waiting....service is professional... only pet peeve is getting car back wet after they wash Attentive and accommodating ... Comfortable setting for waiting....service is professional... only pet peeve is getting car back wet after they wash it. I bring towels. More
by Dave
Employees Worked With
Dennis gets 5 stars in service
February 20, 2020
Great experience! Kenny was very personable and understanding of my needs. He did not push any extra work, but suggested future maintenance based on multi point check. Kenny was very personable and understanding of my needs. He did not push any extra work, but suggested future maintenance based on multi point check. More
by NFLINK1
Employees Worked With
Kenny Zawackio, Service specialist
