Honda of Freehold - Service Center

Left with a bad taste in my mouth Update from original review (see it below): Manager Sal did get back to me saying the prematurely worn front seat would, after all, be covered (one- Update from original review (see it below): Manager Sal did get back to me saying the prematurely worn front seat would, after all, be covered (one-time only!, he said.) When I brought it in, I dealt with a much more pleasant service advisor (Mike), but the dealership had mixed up my appointment time, and the job took four hours (Mike had told me it would be an hour or so). The job was done pretty well (not perfectly, though). Once again I was not given the multipoint inspection report that I was supposed to get, and I received no paperwork regarding this service. I upgraded this overall experience from 1 star to 2. Original review: I recently brought in my car (2017 CR-V) for an oil change. Yes, they changed the oil. But I left with a very bad taste in my mouth for the following reasons: 1. They were running what felt like a scam where two small chips were "discovered" on my windshield. They talked me into contacting my insurance company to arrange to pay them to have the chips fixed. Turns out that their service department didn't fix the chips, but they farmed it out to the guy who "discovered" the chips, even though his guy had claimed he worked for Honda of Freehold. My insurance company was supposed to pay his company, which turned out to be non-existent. Seems like Honda of Freehold and this chip guy must have been splitting the insurance payout. (I called my insurance company and advised them not to pay.) 2. I inquired about whether premature wear on my front seat would be covered under warranty. I could not get an answer. Service manager Sal snickered about it, said he would check with someone and get back to me, and never did. 3. Making an appointment was a waste of time. It took two hours to get my oil change done. 4. When I told service manager Sal that I would contact the Honda customer service number to ask about the premature wear on the front seat, he snickered again and said don't bother, his is the final word (not that he even gave me an answer). 5. I could not get an answer from my service advisor (Ron) about the engine troubles that CR-V's are having with the turbo engines. Even though many sources (Car and Driver, Consumer Reports, Autoweek, etc.) are writing about the fix Honda has announced, he claimed to know nothing about it. 6. I never received the multipoint inspection report I was supposed to get. 7. Work order states that I "declined recommended maintenance". The only thing I declined was a "preventive" alignment. Obviously, there is no point in doing an alignment unless it is needed. Mostly I don't much like being treated as an ignorant customer in a condescending manner. So I DO NOT recommend this service department. More

Any requests welldan ! Five stars dillership of Freehold in NJ. Many cars I got from Honda of Freehold and never ever had any problem with service or with the sales departm Five stars dillership of Freehold in NJ. Many cars I got from Honda of Freehold and never ever had any problem with service or with the sales department! Thanks a lot! More

Verbally abused by Sal Disappointed that they were charging me for a software upgrade to my 2016 Pilot, which should have been covered by the warranty and no physical parts Disappointed that they were charging me for a software upgrade to my 2016 Pilot, which should have been covered by the warranty and no physical parts were involved. Gave a negative review of the experience and Sal called my wife and verbally attacked her over the phone. This was to the point where she felt threatened by him. He said my wife misunderstood him, but by the looks of other reviews, this appears to be a constant theme. More

Service Director Sal The service director Sal Hernandez is extremely rude and condescending. Stay away from this dealership, My car has 500 miles and they refuse to honor The service director Sal Hernandez is extremely rude and condescending. Stay away from this dealership, My car has 500 miles and they refuse to honor the warranty , This is my 5th Honda and now my last thanks to this xxx More

Clean, freindly, professional A busy day before a big holiday, July 3rd. Car was serviced and everyone was calm and professional. The car had an oil change and even the windshield A busy day before a big holiday, July 3rd. Car was serviced and everyone was calm and professional. The car had an oil change and even the windshield wiper tank was filled and my car washed! A pleasant experience, is what makes a customer returns. More

Recall to replace air bag. The service was very fast, efficient and polite. The check in process is very easy and the waiting area was comfortable and well lighted and they even The service was very fast, efficient and polite. The check in process is very easy and the waiting area was comfortable and well lighted and they even washed my car! More

Confidence From the moment I enter the service center I am greeted by a representative and meet with my advisor shortly thereafter. I have been using Honda of F From the moment I enter the service center I am greeted by a representative and meet with my advisor shortly thereafter. I have been using Honda of Freehold for my car service for 10 years with complete confidence that all appropriate services are performed and unnecessary work is never suggested. More

Excellent Service Offered excellent customer service Offered great savings Offered quick service time Would come back. Recommend to a friend See you for the next Offered excellent customer service Offered great savings Offered quick service time Would come back. Recommend to a friend See you for the next service Thank you More

Old car , but still important to Freehold Steve in their service department made the process go perfectly. A timing belt is a serious project, and the car runs so well with credit to the pro m Steve in their service department made the process go perfectly. A timing belt is a serious project, and the car runs so well with credit to the pro mechanic. I will continue to make Freehold my "go-to" place. Worth every penny. More

Excellent service Donna was wonderful! She totally understood my financial situation! She prioritized what needs to be done ASAP! I would like to have Donna as my Donna was wonderful! She totally understood my financial situation! She prioritized what needs to be done ASAP! I would like to have Donna as my advisor in the future. More