Honda of Freehold - Service Center

Excellent service Jeff at Honda Freehold was a courteous and professional advisor. My service took only 30 minutes and I was completely satisfied. I will definitely ret Jeff at Honda Freehold was a courteous and professional advisor. My service took only 30 minutes and I was completely satisfied. I will definitely return for my next services More

Excellent Service All the time I always receive excellent customer service. Everyone is extremely pleasant and knowledgeable. From sales to service they’ve got it down to a science. I always receive excellent customer service. Everyone is extremely pleasant and knowledgeable. From sales to service they’ve got it down to a science. Diamond the receptionist was also very professional and knowledgeable. More

AVOID the service department Avoid Freehold Honda Service Department. I leased my car at the dealership last April and they were helpful, and it was a good experience. THEN, I h Avoid Freehold Honda Service Department. I leased my car at the dealership last April and they were helpful, and it was a good experience. THEN, I had an issue with hearing my Iphone ring on the hands free system. I spent 4 hours there just to hear that it was a software compatibility issue that they knew about. I was aggravated, given the run around and finally spoke to a service agent that told me they would be in touch with me to compensate me for my wasted time. Never heard from them. I went there yesterday for an update on the navigation map. I went online and saw that this can be done at the dealership. So, I made an appointment and wanted the service manager to call me to assure that they can do it. Did you get a call? I didn't. I drive from Bloomfield. First, the original service rep was a very nice young man and he told me that they couldn't do it there. I questioned that and they took car. 30 min later, he tells me that they need a thumb drive. My mistake. THEN he said that it would take 4 hours and $500, 4 hrs of labor. I was angry now. As I was leaving, an older service jerk started ARGUING with me. How would they know they can't do the job until they looked at it. I looked at him with a puzzled look. I said what do you mean? I have a 2017 Honda with Navigation. It needs a Map update? What do you have to analyze? According to the website, I can bring it here. He continued to argue with me in the service area. I knew then that I was dealing with the dumbest service department known to Honda. So, my friends, pass the word. AVOID this place like the plague. More

timely service with a friendly smile The service rep was very cordial. Answered all my questions told me that he could fit me in even though there were many other customers ahead of me an The service rep was very cordial. Answered all my questions told me that he could fit me in even though there were many other customers ahead of me and that people who had appointments would be naturally taken first and I agreed. The wait wasn't too long and everything was highly satisfactory. More

Terrible Experience Took 2 days to get appointment, waited an hour for mechanic to say the issue with the back hatch not opening was me not the car, wanted me to set up a Took 2 days to get appointment, waited an hour for mechanic to say the issue with the back hatch not opening was me not the car, wanted me to set up another appointment but would not provide a free loaner, what good is a 125,000 mile warrantee is it is not honored! Car was purchased in October, issue started in December, issue does not occur all the time Salesman would give a 6 star rating! He was awesome! Service department ZERO star rating!! More

Excellent Service Friendly and knowledgeable staff - I was greeted as soon as I arrived and sat with service representative within 1 minute of my scheduled appointment. Friendly and knowledgeable staff - I was greeted as soon as I arrived and sat with service representative within 1 minute of my scheduled appointment. My car was ready by the time specified by service rep. More

Excellent Service!! The service I received at Honda of Freehold was top notch. I highly recommend them. Everything was explained clearly and was easy to understand. I was The service I received at Honda of Freehold was top notch. I highly recommend them. Everything was explained clearly and was easy to understand. I was kept informed at every step of the way. More

Much Happier I'm updating the negative review I initially wrote below. Although that communications experience was terrible, I have since brought my new CR-V in fo I'm updating the negative review I initially wrote below. Although that communications experience was terrible, I have since brought my new CR-V in for service twice. Both times Jake was my service advisor. Both experiences were excellent. Jake was great to deal with both times. The services were done correctly, timely, and for equal to or less than the price quoted up front. So I'm revising my review from over a year ago to say I'm now completely satisfied with this service department. Original Review in 2017: I need to bring my Honda Accord for a safety recall. But I had a question first. No service advisors were available, so I left a message. No one called me back, so I called again after a couple of days. Again, no advisors were available so I left another message. And again, no one called me back. So I emailed the dealership with my service issue. In the next three days I received FIVE sales solicitations, but no one from service called me. Then I called again and asked for the service manager. Guess what - not available. So I left my third phone message. This time I actually got a call back - from Fred, who was very nice. I was driving at the time so I asked if I could call HIM back. He gave me his direct line and told me to leave him a message if he didn't answer. I called back a few hours later and he didn't answer. So I left a message (my fourth). That was four days ago and he never called me back. Totally ridiculous. I would not trust them to service a car at this point. More

Excellent service Gregg is awesome, explains options, is polite, professional and friendly. I previously had my car in for service and Fred was equally awesome, polite Gregg is awesome, explains options, is polite, professional and friendly. I previously had my car in for service and Fred was equally awesome, polite, professional and friendly. Great dealership and service department. More

Prompt, professional service. This Honda dealership was a pleasure to work with. Everything was done professionally, succinctly, and everything was explained as needed, not to ment This Honda dealership was a pleasure to work with. Everything was done professionally, succinctly, and everything was explained as needed, not to mention my appointment happened to be on a very bad weather day, which did not seem to stall the process at all. I'm very appreciative of the work they do, and the way they do it. Thank you! More