Honda of Freehold - Service Center

Wonderful customer service Steven Mutchler was my service rep. He was very helpful and knowledgeable. Everyone I dealt with was very pleasant. I will be back to buy my next Hond Steven Mutchler was my service rep. He was very helpful and knowledgeable. Everyone I dealt with was very pleasant. I will be back to buy my next Honda. More

Terrible experience at Honda of Freehold. Neither the service advisor and service manager knew how to work the service software which caused my check in to be experience at Honda of Freehold. Neither the service advisor and service manager knew how to work the service software which caused my check in to be nearly 30 minutes. The service manager didn't even take the time to help the advisor or listen to the issue. It is symptomatic of this place. When I picked my car up, the multipoint inspection listed my brakes as green (all good) when 4 months ago they were scored as yellow (needing to be replaced soon). Makes no sense. The sales area here is also horrendous and it seems the service area is slipping that way as well. I have purchased 4 cars from here and the one I bought in 2015 will be my last. The only reason I service it here is because I was given free oil changes for the life of my car when I bought it. More

excellent service I have been coming here for years to have my Honda serviced. The service is always outstanding, I also enjoy the atmosphere of the waiting room and I have been coming here for years to have my Honda serviced. The service is always outstanding, I also enjoy the atmosphere of the waiting room and the delicious snacks. More

Great Service Extremely satisfied with the service and professional,friendly staff..They took the time to explain every detail of the problem with my car so I could Extremely satisfied with the service and professional,friendly staff..They took the time to explain every detail of the problem with my car so I could understand More

"warranty refund" I was told by my local service center that my battery was bad. Still being under warrantee, I called service at Honda of Freehold and got an appointme I was told by my local service center that my battery was bad. Still being under warrantee, I called service at Honda of Freehold and got an appointment for that day. I spent a couple of hours waiting for the results, and finally was told my battery checked out OK. A few weeks later, having not driven my car for two days, and the weather being quite cold, I could not start my car. Called AAA, had them start my car, and, because I live in Staten Island, and didn't want to risk driving down to Freehold, I went to my local mechanic and purchased a new battery. The next day I called service at Honda of Freehold and spoke to Sal. I said I was upset that I had to pay for a new battery while still under warranty, especially since I had been told by service that my battery was good only a few weeks before. Sal said he understood my being upset, but if the battery tests as good on their machinery, the company would not let them replace it. Then he asked me to fax him my bill for the battery and he'd see if he could do anything for me. I sent in my bill, but did not believe anything would come of it. Lo and behold a number of weeks later, I get a check from Honda of Freehold for the entire cost of the battery. I consider it to be one of the nicest things ever done for me by a car dealership. If they would have sent a small check, I would have appreciated it. But, sending me a total refund was incredibly nice. More

Go to Honda of Freehold for Complete Satisfaction When I need expert car advice/service, I go to Freehold Honda. Great service team and phenomenal technicians keep my car in tip-top condition. When I need expert car advice/service, I go to Freehold Honda. Great service team and phenomenal technicians keep my car in tip-top condition. More

Horrible Dropped vehicle off at 10:00 a.m. for an oil change. I told the service person I need the car back by 2:00 p.m. The dealer never performed the oil ch Dropped vehicle off at 10:00 a.m. for an oil change. I told the service person I need the car back by 2:00 p.m. The dealer never performed the oil change or touched the car. Terrible! More

great experience Fred was my service guy and he was very courteous, helpful and went out of his way to help me. He went and got the car when it was finished so that m Fred was my service guy and he was very courteous, helpful and went out of his way to help me. He went and got the car when it was finished so that my mom who is 97 and was with me did not have to walk very far. I was very satisfied with my experience and will definitely go back for all future maintenance. More

paint protection Very bad communication. I e-mailed Honda approx. 2 weeks ago about my service and nobody contacted me. I was very specific about Joe Cippola and the s Very bad communication. I e-mailed Honda approx. 2 weeks ago about my service and nobody contacted me. I was very specific about Joe Cippola and the service dept. and no-one every contacted me. I bought two Accords and one lease at Honda of Freehold. I think I made a mistake? More

Fast reliable service The best thing that i like is that a customer representative always sits first with you to carefully explain what they will do, time taken and cost. The best thing that i like is that a customer representative always sits first with you to carefully explain what they will do, time taken and cost. This time i met Fred, a nice smiling gentleman who recommended what i needed and listened to all my concerns as i was going to drive the car for a long distance for the first time. More