Honda of Hackettstown

Went in for an oil change and tire rotation. They overcharged me close to $30. When I asked for a refund they said they could only put a credit on my account. I said I wanted a refund and the They overcharged me close to $30. When I asked for a refund they said they could only put a credit on my account. I said I wanted a refund and the sales manager said he would have a $30 check sent to me withing 3 weeks. It has now been 7 weeks and nothing. I have emailed him three times over the past 3 weeks and he has not responded. Needless to say, I am out $30 and they are out a customer. More

I can’t say enough good things about my experience at Hackettstown Honda, especially thanks to Service Advisor Mike Hoffmann and Technician Tyler Zehnbauer. I came in unexpectedly, completely panicked Hackettstown Honda, especially thanks to Service Advisor Mike Hoffmann and Technician Tyler Zehnbauer. I came in unexpectedly, completely panicked, with twin toddlers in the back seat and nails stuck in my tire. Mike immediately saw the urgency of the situation and went above and beyond to make sure we were taken care of. From the moment I walked in, he was calm, professional, and incredibly attentive—not just to my car, but to me and my kids, too. He reassured me they’d do everything possible to get us back on the road quickly, and he delivered on that promise. He kept me informed throughout the entire process, and Tyler worked efficiently and skillfully to get the repair done. It was clear that both of them truly cared—not just about the car, but about helping a mom in a stressful situation. Thanks to Mike and Tyler, what could’ve been a nightmare experience turned into a smooth fix. Their kindness, professionalism, and urgency meant the world to me. I’m so grateful! More

After paying $ 207. 91 for diagnostics and given a $ 9,981.54 estimate to replace the transmission, I rented a U-Trailer $ 166.47 and towed the car to my mechanic in Sout 91 for diagnostics and given a $ 9,981.54 estimate to replace the transmission, I rented a U-Trailer $ 166.47 and towed the car to my mechanic in South Jersey who repaired the car by replacing the Intermediate shaft speed sensor for a cost of $ 427.47. Car now runs great. Thanks for nothing Honda Of Hackettstown ! More

I was charged for work which should have been covered under the car warranty . I was told I would be issued a refund check. I have been calling and leaving messages. Two months later and I still have not under the car warranty . I was told I would be issued a refund check. I have been calling and leaving messages. Two months later and I still have not received my refund of over $400.00. I even left a message for the service manager. Needless to say, he never responded. Very disappointed with Honda of Hackettstown! More

I am a female senior citizen and after an oil change with checkup, they told me I needed brakes. Since I was driving daily on Rt 80 to Stroudsburg, I was stressed and made the appt. My regular service comp checkup, they told me I needed brakes. Since I was driving daily on Rt 80 to Stroudsburg, I was stressed and made the appt. My regular service company never told me of any problem, so I feel it was a ripoff and then they added rotors to the job at their discretion. The rate on the service order was 195.00 per hour. I was there for 1.5 hours, so that is 292.50 labor. I was charged 665.03 for labor!!! that is $443.35 per hour!! That is more than a lawyer or surgeon gets paid! Then, without the legal notice required of the surcharge, they use that as a sucker punch when you get to the payout window. I knew from the prior oil change, so I was sure to have a check. I informed the service manager of the ripoff and the surcharge law but with no response.I had no indication of a brake problem and my regular service man never noted a problem. It is a shame that during tax season, my guy was too far away. I also did not notice any change in the braking. More

I just went for oil change and they put bill for 2100 USD.. this is the place they know how to robbery the money from customer... i never recommend this place to anyone.. please dont go here.. this is o USD.. this is the place they know how to robbery the money from customer... i never recommend this place to anyone.. please dont go here.. this is one of the worst customer service place too. they dont care about customers.. they just know how to get the money for nothing.. Labor expense is 1000 dollar for 1000 dollar worth of accessories.. this pace is joke!! Please save your money!!!! More