We have had tge same experience as Sheri.
About 2 months ago, we were notified that our son's 2003 Civic was subject to the airbag recall. We responded to the dealer, setup the appointment, and took the car in. When we asked how long the work would take, the Service Dept informed us they didn't have the parts but could order them.. So why did you schedule the appt without the parts in hand? We got a look that could only come from a brain-dead jelly bean. When we indicated we'd come back, they said don't worry, we'll expedite the order. Expedite means something different at this dealer than to the poulation in general. daily calls produced one excuse and then another. Finally, at the end of the week, we get a call - repairs are done, come pick up the car. When my son returned home he informed us that the dealer could only get the passenger side airbag and he'd have to come back when the part came in.
Fast forward 7 weeks. That's right, almost 2 months for a safety recall. We get another letter - "your repair is only half done, come in immediately to rectify this important safety issue". All in red letters. So ... we call, explain the situation, and set up an appointment. We arrive on time, 2nd car in the queue, and we wait. 15 minutes, 30 minutes,, a trip to the service desk and we're told "they'll be right with you. 45 minutes- nobody shows, and finally my wife walks into a service agent's office and asks "what gives?" It took us 1 hour to see a service agent when we arrived at the appointed time for service the dealer identified as critical.
It gets better. About an hour after we left, the dealer called to tell us the service was complete. Well, not exactly. Turns out, they didn't have the part and would have to order it. That would be the red letter, critical safety feature they supposedly took 7 weeks to back order and then scheduled an appointment to install! If that wasn't bad enough, they then tried to sell us an oil change and 4 new tires!! When we didn't bite, they told us to come get the car - that would be the car they'd arranged to fix after a 7-week delay and then left us cooling our jets for an hour before we could get it into their shop for the non-service. Suffice it to say, the car remains at the dealer, awaiting the repair.
So ... after two months and more than a week having the car out of action, we still don't have this critical safety issue resolved. It's pretty obvious that these guys don't want to be doing recall work.
Stay as far away from these smarmy characters as you can get. They may have changed ownership after the franchise was convicted of fraudulent sales tactics, but it would appear that the same managers are running the service department. Honda needs to close this dealership or replace the owner and every manager.