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Honda of Hackettstown-service center

Hackettstown, NJ

5.0
29 Lifetime Reviews Review Dealership

29 Reviews of Honda of Hackettstown-service center

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February 15, 2020

"I bought a Civic at HH a few years back and vowed NEVER..."

- homeblanch

I bought a Civic at HH a few years back and vowed NEVER to go back. My wife saw this Acura and we went to see it. Don was amazing and did not push us. I will consider purchasing me next vehicle at HH.

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Recommend Dealer
Yes
Employees Worked With
February 13, 2020

"Very pleased with the help I received on my recent visit..."

- Joanpridham

Very pleased with the help I received on my recent visit to your dealership . Salesman Don and service department were very helpful as I Explained my problem hearing noise in rear end.

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Recommend Dealer
Yes
Employees Worked With
October 25, 2019

"Great service from Service Advisor Bryan Kelly"

- DTK

Stopped in for service and met with Service advisor Bryan Kelly, whom I’ve met with before. Pleasure to work with. Professional, friendly, good recommendations, listens and understands any concerns I’ve had, and easy to work with. No high pressure sales pushes, points out facts, explains things, and makes logical recommendations.

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Recommend Dealer
Yes
Employees Worked With
Bryan Kelly
October 21, 2019

"Service "

- CHRIS WAECHTER

Jeremy from service is excellent Takes time to explain everything and never tries to up sell I will only go to him when I bring my car in

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Yes
Employees Worked With
Jeremy Lent
September 13, 2019

"Safety issues and repairs related to my CRV tires"

- jpannia

I would like to take a moment to send a note of appreciation to the Honda of Hackettstown Service Department manager David and his staff, few days ago I had some safety issues related to my CRV tires and the manager with his technician did a superb job in taking the car in and troubleshooting the problem I reported, and replacing the defective tire in a short period of time. The service department was very friendly and caring about my safety concerns from the beginning, and from the moment I drove in to the last minute I walked out, it was absolutely a very pleasant experience. Special thanks goes to the Manager David for his customer focus, David has great values and that day he showed respect for people and personal care. He came out from his office to speak to me about my concerns and he appointed the perfect technician to perform the repairs. No drought, David has the best customer service department and that’s why I keep my three Honda cars at the Honda of Hackettstown location under his maintenance care. Highly recommended, thank you! Hackettstown Resident and Honda of Hackettstown customer - Joe Pannia

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Recommend Dealer
Yes
Employees Worked With
David - Service Manager
September 12, 2019

"Always a great experience!"

- BettyDow

This is my trusted dealership for car care. I purchased my CRV here in 2014 and continue to have it serviced at Hackettstown Honda. Thom Graham is excellent to deal with and my recent service with Bill was painless, even when it came time to pay the kind woman at the payment window. Seriously, I trust Bill's knowledge and advice and will keep coming back!

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Yes
Employees Worked With
Other Employees : Bill and the nice woman at the payment window
September 18, 2017

"4 hour oil change "

- Collin Urban

I purchased a Civic from the Honda of Hackettstown with prepaid maintenance, when i took it in for and oil change, they took 4 hours to do the oil change now they want me to come back for a software update, i may need to get a hotel room to wait for that repair. I have contacted Honda Fiance to see about cancelling the 30 dollars a month that i pay to wait 4 hours for an oil change.

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Recommend Dealer
No
Employees Worked With
Rafe Simmons
Sep 27, 2017 -

Honda of Hackettstown responded

Hello Colin, we have looked into your statement and are having difficulty validating it. We show that your entire visit was only 38 minutes long, not 4 hours. A 4 hour visit as you mention is absolutely out of the ordinary. Please give us a call at 908.852.6200 ext 403 as we want to speak to you to ensure that we are able to address your concerns and work towards enhancing your next visit. We have left you several messages including communicating with your father about getting back to us but have yet to hear from you.

July 08, 2017

"DO NOT GO THERE FOR SERVICE!!!"

- Ripped Off

I recently went there for my exhaust. When I saw their quote I was completely flabbergasted. Much to my REGRET, I had them fix my car for immediate convenience. However, it certainly wasn't convenient for my wallet. I was told multiple times that they would "definitely work on the price for you." They replaced the Cat Back Exhaust: Parts-1495.21 (THIS IS THEIR REDUCED PARTS PRICE) Labor-210.00. I did a little bit of searching and estimate total parts to cost 970.64. Keep in mind my price is the exact parts they used, but you can DEFINITELY get them much cheaper if you go more generic. When I went to pick up my car, my Service Advisor was off that day so my closeout was handled by the "Manager." He brought me the Invoice for approximately 1923.00 (including tax)!!! He said "was that what you were expecting?" I said "No." I was told that AT LEAST 130.00 would come off the original quote. In the end I paid 1826.20 (including tax-they took off about $97)!!! Bottom line... I GOT RIPPED OFF!!! DON'T LET IT HAPPEN TO YOU!!!

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Recommend Dealer
No
Employees Worked With
Bob, Bryan
September 06, 2016

"WOW - Awesome Experience! Really!!"

- Andrea R

WOW, I wish every car dealership experience was this good. Let me start by saying I have been to many Honda dealerships, some in NJ and others in PA and VA. The Honda of Hackettstown dealership is heads and toes above any dealership Honda or otherwise! They are friendly, take the time to see what you needs are and really seem to care. I have now been to Hackettstown Honda two times and had a remarkable experience each time. From the Cashier (Christine), to the Service calls (Bill), to one of gentleman who assisted me with questions (Alex) to the manager (Tom), everyone is exceptional. If you are looking for a Honda look no farther than Hackettstown Honda, you will not be disappointed! Ok, that last sentence might have sounded like a commercial, but it is true:)

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Yes
Employees Worked With
Other Employees : Tom, Christine, Alex, Bill
August 20, 2016

"horrible service experience multiple times"

- mon123

I purchased a new Honda CRV from Hackettstown Honda in around April. I was getting quotes from different dealers and when the salesperson called me I explained that I lived over an hour away and unless they had a great deal it wasn't worth me traveling. Well they did give me a great deal but then backtracked when we went in there and tried to add more on to the quote. My husband and I decided we were just going to leave but then the sales manager came over and reluctantly said he would honor the deal but we'd better give a great review, we agreed. Part of their sales pitch was the free oil changes which I had said it was just to far for us to take advantage of but kept it in the back of my mind. Well it turned out after we got home we did not have this cover that was to go in the back of the vehicle. I called the dealership and spoke with Mike I think and he stated that all vehicles didn't come with one and that he would get back to me. Mike never did get back to me but I called back a month later and had determined that it did in fact come with the vehicle. I believe a gentlemen named Kyle told me that he wasn't sure why I didn't have one but he would get back to me. Kyle did not get back to me, but when I called back he said he did have one and that I could pick it up. I explained it may be a little while but maybe my husband could get it on the way home from work. Kyle said no big deal it was being held there for us and my husband would just have to sign for it. It just so happened that we were coming up on an oil change so I figured I would go get the cover and have my oil changed. When I tried to get an appointment I was told there were no appointments just to come in. The next day I got up early and drove over an hour and when I drove up I was greeted by a young man that stated it was a 2 1/2 hour wait. I explained to him I drove over and hour and could not wait 2 1/2 hours and drive home over an hour again. I just didn't have five hours to dedicate to an oil change! Then I just asked him for the cover for my trunk and he said they didn't have it with no explanation. I had to leave the dealership with no cover, no oil change, no car wash, and basically no customer service. They were very unapologetic as well. I would not recommend this dealer to anyone nor would I ever make another purchase there.

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Recommend Dealer
No
Employees Worked With
1
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