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Honda of Hackettstown - Service Center

1.5

23 Lifetime Service Reviews

48 US Highway 46 W, Hackettstown, New Jersey 07840

23 Reviews of Honda of Hackettstown-service center

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September 18, 2017

"4 hour oil change "

- Collin Urban

I purchased a Civic from the Honda of Hackettstown with prepaid maintenance, when i took it in for and oil change, they took 4 hours to do the oil change now they want me to come back for a software update, i may need to get a hotel room to wait for that repair. I have contacted Honda Fiance to see about cancelling the 30 dollars a month that i pay to wait 4 hours for an oil change.

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Recommend Dealer
No
Employees Worked With
Rafe Simmons
Sep 27, 2017 -

Honda of Hackettstown responded

Hello Colin, we have looked into your statement and are having difficulty validating it. We show that your entire visit was only 38 minutes long, not 4 hours. A 4 hour visit as you mention is absolutely out of the ordinary. Please give us a call at 908.852.6200 ext 403 as we want to speak to you to ensure that we are able to address your concerns and work towards enhancing your next visit. We have left you several messages including communicating with your father about getting back to us but have yet to hear from you.

July 08, 2017

"DO NOT GO THERE FOR SERVICE!!!"

- Ripped Off

I recently went there for my exhaust. When I saw their quote I was completely flabbergasted. Much to my REGRET, I had them fix my car for immediate convenience. However, it certainly wasn't convenient for my wallet. I was told multiple times that they would "definitely work on the price for you." They replaced the Cat Back Exhaust: Parts-1495.21 (THIS IS THEIR REDUCED PARTS PRICE) Labor-210.00. I did a little bit of searching and estimate total parts to cost 970.64. Keep in mind my price is the exact parts they used, but you can DEFINITELY get them much cheaper if you go more generic. When I went to pick up my car, my Service Advisor was off that day so my closeout was handled by the "Manager." He brought me the Invoice for approximately 1923.00 (including tax)!!! He said "was that what you were expecting?" I said "No." I was told that AT LEAST 130.00 would come off the original quote. In the end I paid 1826.20 (including tax-they took off about $97)!!! Bottom line... I GOT RIPPED OFF!!! DON'T LET IT HAPPEN TO YOU!!!

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Recommend Dealer
No
Employees Worked With
Bob, Bryan
September 06, 2016

"WOW - Awesome Experience! Really!!"

- Andrea R

WOW, I wish every car dealership experience was this good. Let me start by saying I have been to many Honda dealerships, some in NJ and others in PA and VA. The Honda of Hackettstown dealership is heads and toes above any dealership Honda or otherwise! They are friendly, take the time to see what you needs are and really seem to care. I have now been to Hackettstown Honda two times and had a remarkable experience each time. From the Cashier (Christine), to the Service calls (Bill), to one of gentleman who assisted me with questions (Alex) to the manager (Tom), everyone is exceptional. If you are looking for a Honda look no farther than Hackettstown Honda, you will not be disappointed! Ok, that last sentence might have sounded like a commercial, but it is true:)

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Recommend Dealer
Yes
Employees Worked With
Thomas Graham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tom, Christine, Alex, Bill
August 20, 2016

"horrible service experience multiple times"

- mon123

I purchased a new Honda CRV from Hackettstown Honda in around April. I was getting quotes from different dealers and when the salesperson called me I explained that I lived over an hour away and unless they had a great deal it wasn't worth me traveling. Well they did give me a great deal but then backtracked when we went in there and tried to add more on to the quote. My husband and I decided we were just going to leave but then the sales manager came over and reluctantly said he would honor the deal but we'd better give a great review, we agreed. Part of their sales pitch was the free oil changes which I had said it was just to far for us to take advantage of but kept it in the back of my mind. Well it turned out after we got home we did not have this cover that was to go in the back of the vehicle. I called the dealership and spoke with Mike I think and he stated that all vehicles didn't come with one and that he would get back to me. Mike never did get back to me but I called back a month later and had determined that it did in fact come with the vehicle. I believe a gentlemen named Kyle told me that he wasn't sure why I didn't have one but he would get back to me. Kyle did not get back to me, but when I called back he said he did have one and that I could pick it up. I explained it may be a little while but maybe my husband could get it on the way home from work. Kyle said no big deal it was being held there for us and my husband would just have to sign for it. It just so happened that we were coming up on an oil change so I figured I would go get the cover and have my oil changed. When I tried to get an appointment I was told there were no appointments just to come in. The next day I got up early and drove over an hour and when I drove up I was greeted by a young man that stated it was a 2 1/2 hour wait. I explained to him I drove over and hour and could not wait 2 1/2 hours and drive home over an hour again. I just didn't have five hours to dedicate to an oil change! Then I just asked him for the cover for my trunk and he said they didn't have it with no explanation. I had to leave the dealership with no cover, no oil change, no car wash, and basically no customer service. They were very unapologetic as well. I would not recommend this dealer to anyone nor would I ever make another purchase there.

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Recommend Dealer
No
Employees Worked With
July 11, 2016

"Will definitly come back..."

- Lshpoly

I, since 2013, have dreaded this dealership. I would drive 30 minutes to Sussex Honda or Joyce Honda just to service my car. In May of 2015 I had bought a newer Honda at Sussex Honda. The service was ok. But this past week, out of convenience I went back to Honda of Hackettstown. This dealership has completely changed. The staff was mostly new, efficient, accommodating, and courteous. Thanks to Ryan, Bob, and Greg, I will be coming back to this location.

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Recommend Dealer
Yes
Employees Worked With
Ryan Magid
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 18, 2016 -

Honda of Hackettstown responded

Thank you very much for the great review about your visit at Honda of Hackettstown! We are very happy that you allowed us the opportunity to earn your business and will keep striving towards the perfect visit. We hope you have a great day!

April 02, 2016

"Great dealership! Service is phenomenal! "

- Tracie2222

A friend told me about Hackettstown Honda when I was extremely unhappy with Joyce Honda. I wish I came to Hackettstown first! Even though I unfortunately purchased my car at Joyce, (for all future purchasers...Joyce has horrible customer service once you sign those papers!), I started bringing my car to Hackettstown for service. They have been wonderful every time!

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Recommend Dealer
Yes
Apr 13, 2016 -

Honda of Hackettstown responded

Hello Tracie, thank you very much for expressing your awesome experience with your visit at Honda of Hackettstown. We greatly appreciate the feedback and would like to reach out to you regarding your visit with us. Please give us a call at 908.852.6200 ext 403. We look forward to hearing from you!

February 15, 2016

"Felt like part of the family! great people!"

- J29Toth

My girlfriend had scheduled an appointment for an oil change and issues with her tires. Thomas Graham personally made sure we were taken care of. Offered us soda/ water. Very polite, kind, and friendly. Welcomed us like we were part of his family! The head of service, Bob was just as great as Thomas Graham, very honest and upfront about everything! Not to mention the car service light also called for a tire rotation to be done and they didn't just rotate our tires to make a dollar. they actually checked to see if it was needed, which it was not. Also can't forget about the free car wash included! What really makes this the Best Honda dealer around is what happened to us after leaving from the oil change. The weather was not great out and roads were now covered in snow on the way home. A person driving in front of us stopped short instead of making a turn because there was another car coming from the other way. We had to swerve to avoid the car in front of us and damaged the front right tire when we hit the curb. Thankfully we were able to make it back to the dealership safely and once again the staff were great! Tom and Bob were very accommodating to the situation at hand and got us in and out with a new tire right away at a great price. I wouldn't go anywhere else to buy a car or get service done.

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Recommend Dealer
Yes
Employees Worked With
Thomas Graham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bob, Head of service
August 16, 2015

"If I could rate it higher, I would"

- Chid

B1 service, which includes oil change and tire rotation 2012 for my honda pilot was quoted at $150 at some Honda dealerships. With Coupon, Hackettstown Honda did it for $30 including washing and cleaning the car! Buddie, my service manager was extremely helpful and thorough. I wish I live a little closer to this dealer.

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Recommend Dealer
Yes
Employees Worked With
Buddie
May 22, 2015

"Exceptional Service"

- Chelle1985

Just had my car in for service again and as usual they went above and beyond for me. All of the employees are friendly and helpful but I dealt with Buddy Breure, as I usually do, and he is the best! He went out of his way to get me a courtesy loaner while my car was in the shop because I commute and cannot be without my vehicle. Definitely A++++++ service! My car drives like it did when I first bought it. I will continue to have my vehicle serviced at this facility and although I am not in the market for a new car at this time, this is where I will go when I am.

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Recommend Dealer
Yes
Employees Worked With
Buddy Breure
April 11, 2015

"You Can't Make This Stuff up!"

- Bert78

We have had tge same experience as Sheri. About 2 months ago, we were notified that our son's 2003 Civic was subject to the airbag recall. We responded to the dealer, setup the appointment, and took the car in. When we asked how long the work would take, the Service Dept informed us they didn't have the parts but could order them.. So why did you schedule the appt without the parts in hand? We got a look that could only come from a brain-dead jelly bean. When we indicated we'd come back, they said don't worry, we'll expedite the order. Expedite means something different at this dealer than to the poulation in general. daily calls produced one excuse and then another. Finally, at the end of the week, we get a call - repairs are done, come pick up the car. When my son returned home he informed us that the dealer could only get the passenger side airbag and he'd have to come back when the part came in. Fast forward 7 weeks. That's right, almost 2 months for a safety recall. We get another letter - "your repair is only half done, come in immediately to rectify this important safety issue". All in red letters. So ... we call, explain the situation, and set up an appointment. We arrive on time, 2nd car in the queue, and we wait. 15 minutes, 30 minutes,, a trip to the service desk and we're told "they'll be right with you. 45 minutes- nobody shows, and finally my wife walks into a service agent's office and asks "what gives?" It took us 1 hour to see a service agent when we arrived at the appointed time for service the dealer identified as critical. It gets better. About an hour after we left, the dealer called to tell us the service was complete. Well, not exactly. Turns out, they didn't have the part and would have to order it. That would be the red letter, critical safety feature they supposedly took 7 weeks to back order and then scheduled an appointment to install! If that wasn't bad enough, they then tried to sell us an oil change and 4 new tires!! When we didn't bite, they told us to come get the car - that would be the car they'd arranged to fix after a 7-week delay and then left us cooling our jets for an hour before we could get it into their shop for the non-service. Suffice it to say, the car remains at the dealer, awaiting the repair. So ... after two months and more than a week having the car out of action, we still don't have this critical safety issue resolved. It's pretty obvious that these guys don't want to be doing recall work. Stay as far away from these smarmy characters as you can get. They may have changed ownership after the franchise was convicted of fraudulent sales tactics, but it would appear that the same managers are running the service department. Honda needs to close this dealership or replace the owner and every manager.

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Recommend Dealer
No
Employees Worked With
no idea - the agent wasn't the issue, it's management!
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