Honda of Kenosha

Worst car experience of my life. In my opinion, the most unethical car dealership I have ever encountered. I did all my research on a Honda Pilot Touring and had an 'OUT THE DOOR" written quote from this d unethical car dealership I have ever encountered. I did all my research on a Honda Pilot Touring and had an 'OUT THE DOOR" written quote from this dealership. My husband and I drove an hour and a half from our Chicago suburb because we thought we had a firm price and they had the exterior/interior color mix I wanted. So we drive up there, icy road conditions and all and then the sales manager Cory Wilson brought up an extra charge and said we must purchase the Auto Butler package for $300 to make up the loss he was taking on the car. My husband and I were so disgusted that after we drove an hour and a half on an icy night with the written out the door offer in hand, this strong arm tactic would be used. We walked out and left immediately. Buyer beware. Also, Illinois residents you pay $298 in doc fees here vs. the $164 at an Illinois dealership. Go to Valley Honda in Aurora instead. Night and day difference. More

Since Honda of Kenosha has opened I have now purchased seven new Hondas from HK. Each time I purchased a new vehicle I worked with Matt Benak as a sales manager and on my last three purchases Sean Brady a seven new Hondas from HK. Each time I purchased a new vehicle I worked with Matt Benak as a sales manager and on my last three purchases Sean Brady as the sales rep. I researched each vehicle prior to coming into the dealership as much as I could but still had several question that Matt and Sean answered with confidence. Although I am a loyal customer to HK I did shop around and every other dealership I've been to it felt like a traditional dealership where the staff was just focused on selling a car and not earning a life long loyal customer. Speaking with Matt about financing and technical question about the cars he answered the questions with confidence where at other dealerships it felt like they where not 100% confident with there answers. With Honda of Kenosha treating me right and earning my business and respect I have refered several family members and friends that where in the market to buy a new vehicle to Honda of Kenosha because I know that they will be giving a fair price and treated with respect and not taken advantage of. Each time I visit the dealership for a free car wash and Starbucks coffee I am always greeted by Matt Benak and Sean Brady for casual conversation. I am very loyal to the Honda product and to Honda of Kenosha and can't see myself ever purchasing from any other Honda dealership. More

Salesmen are nice, however, the sales manager that I dealt with was arrogant, disrespectful, and deceptive. There are plenty of other dealerships that can easily beat Honda of Kenosha's prices becau dealt with was arrogant, disrespectful, and deceptive. There are plenty of other dealerships that can easily beat Honda of Kenosha's prices because they add exterior and interior packages on all cars without giving the option to the customer. The sales manager Cory is so disrespectful. They try to push to sell me the car with accessories package ($1500) and told me they are not willing to sell the car to me without that package. so bad.. More

I actually has 3 vehicles serviced her in ONE WEEK! My personal car, my daughter's car and my son's car. Each are different brands too. Each vehicle had different needs and my schedule is unbelievably he personal car, my daughter's car and my son's car. Each are different brands too. Each vehicle had different needs and my schedule is unbelievably hectic. Matt was fabulous. From reachingout to Sarah initially to schedule the appointment for me, my arrival was speddy as Matt made sure to get me right in and he was thorough. He priced out some additional servicing I was going to need, gave me a total breakdown so I understood it completely and went beyond the call of duty in getting my sons car back to our home because I wasnt able to come and pick it up that afternoon. I would recommend HONDA OF KENOSHA- and their entire staff to AnyOne looking to serive a vehicle or purchase one. From the moment you walk in the door- you feel important and everyone is pleasant. More

I purchased my used car 2 years ago, and am only writing a review now because I think it worthy of comment after reading a previous review ont his site that I too paid for my entire purchase with cash and y a review now because I think it worthy of comment after reading a previous review ont his site that I too paid for my entire purchase with cash and yet Honda of Kenosha ran my credit report unnecessarily. This annoyed me at the time but I was not told until AFTER they ran it. 1 year later at a dealership in MN I purchased another car with cash and they did NOT run my credit. They looked at me like I was crazy when I asked them not to run it and they said, "Why would we run your credit? You're paying with cash." Gary Emerson who I learned is no longer with Honda of Kenosha was a great salesman - easy to work with. An immediate electrical issue with the car (1 day after buying it) was fixed by them at their expense. This was above and beyond since the car was 16 years old. At this point in time, I would recommend Honda of Kenosha although an issue with my extended warranty purchased from them has surfaced - the plan I was sold and the plan that was reported to the warranty company by Honda of Kenosha were two different things. I am working with Honda of Kenosha to resolve this. I will provide a different rating if they do not resolve this to my satisfaction. More

Salesmen are nice, however, the sales manager that I dealt with was arrogant, disrespectful, and deceptive. There are plenty of other dealerships that can easily beat Honda of Kenosha's prices beca dealt with was arrogant, disrespectful, and deceptive. There are plenty of other dealerships that can easily beat Honda of Kenosha's prices because they add exterior and interior packages on all cars without giving the option to the customer. Go down the road and get a better deal and buy from someone who isn't a short tempered egomaniac. More

Sometimes the mind runs in several different direction and you think the worse, but it takes special people to bring those type of individuals back to earth. I'd like to give an extra big thanks to Hugh and you think the worse, but it takes special people to bring those type of individuals back to earth. I'd like to give an extra big thanks to Hugh Collins for being such a patient and understanding sales guy. I was not easiest person to deal with, but his transparent spirit helped me to relax and overcome my anxiety. I would also like to thank Mr. Jerry Cousin for his ear and understanding of my dilemma and making me feel comfortable. I also thank the rest of Honda of Kenosha staff for their understanding as well. I must say, anyone that expresses an interest in car buying will be pointed in one direction by me...and that's Honda of Kenosha. Thank you all. More

Matthew was wonderful today. I brought my truck in, and before I said anything, he knew who I was and what I was there for. He told me to have a seat, or take a walk on this beautiful day, and be would com before I said anything, he knew who I was and what I was there for. He told me to have a seat, or take a walk on this beautiful day, and be would come and find me. The cleaning was done in half the time expected. He went through the service with me, and then said, no charge. What a nice surprise. I know the next time I need something done, I will be asking for him. What a wonderful addition to the service team. Thank you Matthew!! More

Called from out of state to express interest in a used vehicle on their lot. Very friendly reception, eventually talked to Cory. Cory indicated that they were anxious to move the vehicle and we negotiat vehicle on their lot. Very friendly reception, eventually talked to Cory. Cory indicated that they were anxious to move the vehicle and we negotiated the price. After we reached agreement I indicated that I would be paying by cash. When I called back, multiple times, I received no response. Finally, after much persistence, I was able to talk to Cory and told him that I wanted to purchase the vehicle. Next thing I know they wanted to run my credit report. I stated I was not using credit and was not interested in having my credit run unnecessarily because by doing do it would be considered a "hard check" and be a negative on my credit report for a year. They refused to sell me the car stating it was "the law" and required under the Patriot Act. They told me they needed to make sure I was not on a terrorist list. Really? First, I am no terrorist and second; read this from Edmonds.com : "A Maryland couple arrived at their local Subaru dealership with their own financing, only to be told that they still needed to fill out a form required by the government because of the Patriot Act. When they hesitated, the salesman said regulations meant to identify money laundering by possible xxxxxxxxxx required that all customers fill out the form. However, the couple later learned that the finance manager used the information to run their credit report without their permission. That check could have lowered their credit score. There are numerous reports on the Internet from consumers who say dealers invoked the Patriot Act to gain access to their credit report. For instance, in this discussion on Yelp.com, it's clear that there is a lot of confusion and concern about this practice. Industry experts, including attorneys from both the National Automobile Dealers Association (NADA) and the National Independent Automobile Dealers Association (NIADA), say that the Patriot Act does not require dealers to run a credit report on customers who pay cash." When an auto dealer lies to you and has poor customer relations, run, don't walk, out the door. Honda of Kenosha just wanted to try to convert me into a credit situation because it means more money for them (and less for me).There are many other places to do business and Honda of Kenosha is not a place that I would ever buy a car. More