Honda of Kenosha

Fantastic car buying experience!! Anthony Lee made buying a car so easy! He understood exactly what I wanted and what I could afford, while answering my many questions. I was unsure of Anthony Lee made buying a car so easy! He understood exactly what I wanted and what I could afford, while answering my many questions. I was unsure of buying the car right away, but his knowledge, expertise and friendliness completely sold me on my new CRV. His service is unmatched and I am so thankful to him for all his help. He has followed up with me many times since to ensure I'm satisfied with my car and has been exceptional. I couldn't have asked for a better experience buying my first car! Thank you, Anthony! More

One of the best car buying experiences Anthony Lee is a wonderful salesperson. He patiently answered all of our many questions. His friendliness & professionalism made buying our Honda CRV Anthony Lee is a wonderful salesperson. He patiently answered all of our many questions. His friendliness & professionalism made buying our Honda CRV a very pleasant experience. More

Car not available when we got there We were ready to purchase a CR-V 2015 E-XL. Pricing was confirmed with Jade Adams at 2:30 pm and we confirmed to be at the dealership at 5pm to finali We were ready to purchase a CR-V 2015 E-XL. Pricing was confirmed with Jade Adams at 2:30 pm and we confirmed to be at the dealership at 5pm to finalize the deal. When we arrived ( came all the way from Milwaukee with an infant) we were told by the sales manager they were completely sold out and it was not possible to get more cars in less than a week. Once inventory was built up they also would not honor the price that was agreed upon today. Overall staff was acting unprofessional and not customer service oriented. It is hard to believe that a customer who has made up his mind and is ready to spent 28K is ridiculed in such way. More

Great purchase experience at HK Kevin L. was very professional, knowledgeable, and respectful of what we wanted in our purchase. He tried very hard to make sure we were completely sa Kevin L. was very professional, knowledgeable, and respectful of what we wanted in our purchase. He tried very hard to make sure we were completely satisfied. It was also a great experience working with the HK sales team too. More

Best Customer Service and Dedication in Sales Associate Anthony Lee gives new meaning to the phrase " doing what it takes to get it done." Such Dedication on his part. My daughter is safe and satisfied! Tha Anthony Lee gives new meaning to the phrase " doing what it takes to get it done." Such Dedication on his part. My daughter is safe and satisfied! Thank you again Anthony More

Great experience Anthony is Very friendly and helpful. I like my experience at Honda of Kenosha too. The process and everything was quick and simple. Highly recommende Anthony is Very friendly and helpful. I like my experience at Honda of Kenosha too. The process and everything was quick and simple. Highly recommended this place and Anthony. More

Thank you so much Anthony! My family and I had a wonderful experience. Anthony went above and beyond our expectations to help us get a great deal on a great car. He helped us g My family and I had a wonderful experience. Anthony went above and beyond our expectations to help us get a great deal on a great car. He helped us get everything set up in the car. Anthony was incredibly helpful, friendly, professional, and knowledgeable. Thanks Anthony! More

It was the most wonderful experience buying a car What can you say about a salesman who listens, I mean really listens. Well I met one Anthony Lee is a very awesome salesman, not pushy just sits down What can you say about a salesman who listens, I mean really listens. Well I met one Anthony Lee is a very awesome salesman, not pushy just sits down with you taking notes on what you are telling him. He will go away to find you a car and a few minutes later he was there with the car that fit me perfect. It was a hot day that day and I hate air conditioning, Anthony did not turn on the air conditioning was understanding to my needs, never in a lifetime have I had such service. Not only did Anthony go above and beyond the call, he showed us the whole dealership since we had not been there before. I am more than happy to write this review and recommend the dealership and Anthony to anyone that will listen. I'm so happy with my car. Thank you Anthony you are the best...I will be back to honda of kenosha. More

My car is now worse after recall work was done I received a recall notice for a power steering hose. My car wasn't having any problems at that time including my power steering. I called the deale I received a recall notice for a power steering hose. My car wasn't having any problems at that time including my power steering. I called the dealership to have the work done as a preventative measure. A short time after getting my vehicle back I noticed some wet spots under my car. Upon further investigation I found that there was barely any power steering fluid in the vehicle as it was leaking due to the "recall work". I brought my vehicle back a 2nd time due to power steering fluid actually seeping out of the top of the power steering container and again loosing fluid. Of course there was no admission of mistakes that were being made. Shortly after having it in a 2nd time for the "recall work" my car blew a spark plug/heating coil (a threaded OEM spark plug. I had never touched the spark plugs on the vehicle, however I did notice that the spark/heating coil that blew was right next to the power steering line that the "recall work" was done on. I was so incredibly frustrated that I called American Honda. They basically told me to bring the car back in to have it looked at after I already had a master mechanic look at the vehicle. I took the car back in, they had it for a couple days and called to tell me that it was ready to go... I decided to have my timing belt and water pump replaced at that time thinking that the vehicle was back to normal working conditions. I was wrong (big surprise). My car is now burning through 4-5 quarts of oil a month since bringing my car in for some simple "recall work". On top of all this you should have seen the BS I had to deal with to get my windshield wipers to stop overextending (slapping). I was told that I needed a new motor and assembly. I new I didn't need a motor so after another call to America Honda I finally got the dealership to actually look a little closer. It turns out that there was a linkage that broke (what a brain buster for a mechanic). I hate to keep rambling on but all of this really happened. It drives me crazy knowing that I did all of the scheduled maintenance on the car prior t o the "recall work" and have had nothing but problems since... I don't even want to contact the service center anymore because I know from experience that they are awful and I've never said that about any place I've brought my vehicles to for service. I've had several Honda's now and this experience has finally hit home. I won't bring my car here for service anymore. If you purchase a vehicle from the dealership I would strongly recommend taking it elsewhere for service. It's a classic case of the technician talking/treating you as if you know nothing. At what point will they actually stand up and admit there were mistakes made and take responsibility for them. The reason I became a Honda Owner was for quality and reliability. That might have been the case if I would have taken my vehicle to a service center that stands behind their work. I have reached out for legal advice and have provided all of the documented info regarding these issues. The service center will be contacted soon. I am now at the point where I don't feel comfortable driving my car. It's as if I'm just waiting for the next thing to happen. I'm sure this doesn't mean much but I am going down the road to Toyota. There are several Honda vehicles in my family and none are taking there vehicles to this service center. There are two Honda's in my household and we are getting rid of both. Until now I was a loyal Honda customer but the lack of customer care/satisfaction has pushed me away. we are buying to new vehicles (Toyota) in the near future so we can put this dreadful experience behind us. Please remember that you are not required to get you work done from the place you purchased the vehicle. Next time you have concerns ask the technician to show you what they are talking about instead of just letting them tell you. I don't trust them and I don't respect them. They take advantage of as many people as they can. Remember that the service center is where the dealership makes there money. The car sales contribute to the GP but the service center is where the real money is coming in. Ask questions and don't be afraid to get a 2nd opinion. I wish I would have.... More

Great Experience I had a wonderful experience with Ritchie Sutton last month when I leased my first car. He made sure I was taken care of and made me feel a lot less s I had a wonderful experience with Ritchie Sutton last month when I leased my first car. He made sure I was taken care of and made me feel a lot less stressed about making this huge decision. I love my Civic, and I'm glad that the purchasing experience was painless. If you are interested in purchasing a Honda, go to Ritchie. More