Honda of Kirkland

I was treated with the most respect and felt comfortable being in the dealership right away. Parker was great, very professional and cordial!!! Parker listened to everything I had to say and was extremely p being in the dealership right away. Parker was great, very professional and cordial!!! Parker listened to everything I had to say and was extremely patient and informative. I highly recommend this dealership! More

Walked in on Jackie on a Sunday afternoon, after seeing an Odyssey on the lot. Jackie answered all of my many questions cheerfully, clearly and frankly. Jackie informed me of another potential buyer to an Odyssey on the lot. Jackie answered all of my many questions cheerfully, clearly and frankly. Jackie informed me of another potential buyer to whom she had shown the vehicle that day so before I left to get my brother to evaluate the vehicle with me, I wanted assurance that I had an hour to return ands get first crack at the purchase. Feeling assured by Jackie's down to earth, frank approach to doing business, I left and returned, ready to purchase if my brother agreed. We test drove the vehicle and both loved it. We had one concern: whether the timing belt had been replaced. Jackie searched for the Honda service record from the original owner documenting the timing replacement and that put our minds at ease. As further evidence of Jackie's commitment to here customers, she went through the entire passenger compartment of the vehicle, checking for function. In here thorough inspection, she discovered a seat latch that was not working properly. She promised that the service department would fix the latch before delivery. When service finally concluded that they need to order a part, Jackie advised me to take delivery until the part arrived. When I came to take delivery, Jackie followed through discussing the delay with colleagues and came up with an immediate solution of swapping out the seat with a matching seat in better condition, before I took delivery ! It is clear that Jackie genuinely cares about delivering a quality experience for her customers and goes the extra mile to achieve that. Thank you Jackie for a quality experience. The Honda of Kirkland dealership brings the quality! More

Buyer beware. Always have a used car inspected by a mechanic first. Carfax cannot disclose if a vehicle has been in an accident if it's not reported. I took a 2006 Always have a used car inspected by a mechanic first. Carfax cannot disclose if a vehicle has been in an accident if it's not reported. I took a 2006 Honda Accord EX I was interested in buying to my mechanic. He told me not to buy this car from Honda of Kirkland because it had been in an accident, which this dealership did not disclose. Also, the car needed a new battery, transmission, and radiator. None of this appears in the ad and was not disclosed by the dealership. I declined to buy it, told them what was wrong with it, and it remains in the inventory unchanged. ALWAYS have the car checked out by someone you trust! More

This is my first visit buying an auto at Honda of Kirkland and the people there are great. Scott explained all about the Hybrid I was interested in. His patients and courtesy helped me alot. Kirkland and the people there are great. Scott explained all about the Hybrid I was interested in. His patients and courtesy helped me alot. More

Thank you Heath and Boun for fixing the deal for us. You made up for your coworker Jae Han. You made up for your coworker Jae Han. More

Scott is very professional and knowledgeable. He took time to answer my questions. This makes the car purchase process much less stressful. I would definitely refer Scott to my friends. He took time to answer my questions. This makes the car purchase process much less stressful. I would definitely refer Scott to my friends. More

So informative and made buying my first car by myself super easy and stress-free, was extremely patient with me as I had to keep contacting my parents over the phone while they were not at the dealership super easy and stress-free, was extremely patient with me as I had to keep contacting my parents over the phone while they were not at the dealership with me. I felt very comfortable, and Jacqueline explained everything thoroughly in a very easy to understand way! Will definitely be coming back to her for future buying. More

Poor customer service for Vehicle service. In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the veh In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the vehicle service is done. After waiting ~1.5 hours, I asked the advisor the reason I did not get an update. But the advisor stated they have so many customers and neglected to provide an update. I choose Honda of Kirkland, as they provided a good service in my previous visit year ago. However, this time in 2023, I had the worst experience and customer service for vehicle services. If you know a person go with them. Else, find a place where they respect customer's time. Note: Before I write the review, I informed the Service Manager about the customer service advisor S**** A**** (I masked the name to protect the identify of the employee). However, I did not get any response for my email, for over 11 days. I'm writing this review for the benefit of future customers. If you see a similar pattern with poor customer service, please share here, or directly write to the Chief Operating Officer or General Manager. I think the incidents are isolated, and the higher management might not be aware of these poor customer services. I did not even received the link to provide feedback, which brings suspicion the employees are trying to hide the communication between customers and higher management. More

Worked with Scott to purchase a new Honda HRV AWD Sport 2024 vehicle, and I appreciate his courteousness and genuine, thoughtful answers to my questions. 2024 vehicle, and I appreciate his courteousness and genuine, thoughtful answers to my questions. More

Great people! Great inventory! Scott is a very good listener and provided relevant info that assisted with our purchasing decision. Great inventory! Scott is a very good listener and provided relevant info that assisted with our purchasing decision. More