Honda of Lake City

Julieanne Sullivan made my dreadful bday amazing. When roundtree wouldn’t help me, she sold me a car in my budget and compassionate enough to help with my disability. Best week ever. Ford 2012 escape When roundtree wouldn’t help me, she sold me a car in my budget and compassionate enough to help with my disability. Best week ever. Ford 2012 escape xlt Disabled vet AF, Leonetta thanks you all More

Julie Sullivan has worked a miracle for me. This was doom week. Lost daughter so depressed usually. But this year 5months sober. New car, new life I recommended my neighbor Colleen Carter beca This was doom week. Lost daughter so depressed usually. But this year 5months sober. New car, new life I recommended my neighbor Colleen Carter because we both over 55.this dealership is awesome. More

Bought the van but it has issues and trying to fix. Driving back and forth. Driving back and forth. More

Very nice and knowledgeable Extremely attentive and gave us water showed us how to use the features and benefits of our new car us water showed us how to use the features and benefits of our new car More

The vehicle had glass windshield glass damage before it was shipped and the dealership knew it. They said they would replace the windshield but only paid to have it repaired. Vehicle was 70K Shouldn't hav was shipped and the dealership knew it. They said they would replace the windshield but only paid to have it repaired. Vehicle was 70K Shouldn't have a broken windshield other than not getting to the finish line everything was good. More

very nice staff andrew knowledgeable about getting the deal done on my time and not rushed deal done on my time and not rushed More

Not at all happy with the condition of the car I purchased. Partly my fault because I had it delivered to me, but I expected a certain level coming from a name brand dealership like Honda. No backup purchased. Partly my fault because I had it delivered to me, but I expected a certain level coming from a name brand dealership like Honda. No backup camera, no matching tires and mileage is not correct on the car. Just to name a few. My loss. More

Sales Mgr Ryan was a slick talkin' millennial. .....however, my 5 kids are also millennials, so I had no problems dealing w/ him. Other than that, had a good time there.....coffee machine is awesom .....however, my 5 kids are also millennials, so I had no problems dealing w/ him. Other than that, had a good time there.....coffee machine is awesome....and the Honda Ridgeline we took home w/ us is pretty awesome too ! More

Absolutely the best! I ha d a great experience everyone was nice and helpful they all made sure I left the dealership with a car! I ha d a great experience everyone was nice and helpful they all made sure I left the dealership with a car! More

If I could give negative stars I would. We had the misfortune of purchasing a used truck from this dealership 12/22/23. Due to holiday the truck was not driven until early Jan.On 1/2/24 t We had the misfortune of purchasing a used truck from this dealership 12/22/23. Due to holiday the truck was not driven until early Jan.On 1/2/24 the heat did not work & temp gauge was jumping all over the place. We call and scheduled to bring it Friday 1/5/23. When we brought it to the dealership. Jacob brought us to service and told service department that this is the truck that was overheating on the lot. This was quite concerning to us. In any case it was now at the service depart. and we were told we would have back the next day.. For 1 straight week they had the truck without contacting us. We initiated every call to find out what was wrong and when we would have it back. After a convo with Ryan in sales depart. (who was extremely rude and condescending) it was decided that this was a PRE EXISTING issue and sales would pay for labor & diagnostics & we would pay parts. Although we did not think that was fair since this was fair we needed our truck back as we had no transportation to get to work. The truck was fixed 1/12/24 we drove it home 6.3 miles. On 1/13/24 the truck would not start. We called Rob the service manager at LC Honda at the truck was towed back to Honda. Again there was NO calls made from Honda service depart to us regarding our vehicle. Each day we called we would get a song and dance and they a promise of the following day, On 1/18/24 it turns out the truck had been misdiagnosed & would now need a new engine. Rob acknowledged that since this was existing issue prior to sale he would do labor at no cost, but the engine would cost a additional 4000 dollar. He said we should speak to Ryan to see if he would offer anything toward engine. We met with Ryan 1/20/24. Again we sat at Jacob’s desk. Jacob again agreed this was a PRE EXISTING issue saying they were going to do right by us & swap out the vehicle. Ryan came over and said he had another truck we could start the process of changing out the vehicles. The truck offered would be 380.00 monthly payment instead of the 119 we currently pay. This was not a reasonable fair offer and so we felt our only option was to speak to Rob about the engine. Rob had been looking for engines and said he found 2 both had warranties 1 engine had slightly under 60,000 miles the other had 55,000. We agreed to move forward on either of these 2 engine options and were told it would be about week to have the truck back. The following Saturday 1/27 I got a call from Rob saying the truck was completed other than a few minor hook ups he would drop off to us either later that day or Mon. He asked if we would pay for the engine now because it was the last day of payroll and he wanted to pay his technician, I agreed and gave payment of 4000. Monday I had not heard anything on truck and sent text for time it would be here & remind to bring paper work on engine for our records indicating mileage warranty etc. Robs responded it was not be ready. On Tuesday they said Wed. On Wed they said Thurs. and so on Each day no call or text from Honda all communication was initiated by me. On 2/8/24 35 days later truck ready. We went to pick up truck and paperwork for engine specs -no paperwork and the truck check engine light was on. We drove home and made an appoint for 2/10/24 They cleared code on truck we asked for our paperwork for engine and Thomas said they did not have it we need to talk with Rob. I called 2/12, 2/13 2/14 finally Rob said paperwork would be available 2/15. On 2/15 I went to get paperwork and it was not there. It took them over an hour to eventually give me a worthless paper with areas whited except the the mileage which was listed as 133,000.more than DOUBLE the mileage we agreed to when we discussed our engine option with Rob. Additionally 1/20 Ryan applied for 20,0000 auto loan in our name. Which we never consented to.receiving loan rejection notices telling us our application has been rejected. More