Honda of Lisle

I have purchased two Odysseys from this dealer in the past and received good treatment, but I wanted to purchase another Odyssey and they did not have what I was looking for. They could have located it, past and received good treatment, but I wanted to purchase another Odyssey and they did not have what I was looking for. They could have located it, but I know I could get a better deal from a dealer that had what I was looking for in stock. I did locate the vehicle at another dealer and they did beat the price that Honda of Lisle was offering. This is where the problem starts. I needed to cancel my extended warranty on the last Odyssey that I purchased from Lisle and now I noticed the change in demeanor of the staff at the Lisle dealership. I get the sense I'm bothering them and they do not return my calls. I called three times and left messages before I finally talked to someone. This is probably because I did not purchase my new 2013 Odyssey from lisle. I believe this is poor business practice and I will not even consider going to this dealer in the future for another vehicle or for service. More

Bought a 2013 Honda Fit Sport on 4/20/2013. After getting several quotes from dealerships, we chose to visit them because of the selection they had of the colors we were interested in, and their will getting several quotes from dealerships, we chose to visit them because of the selection they had of the colors we were interested in, and their willingness to be match other reasonable quotes we received from other dealers. I would recommend this dealer due to their selection of cars in stock, willingness to work with us on pricing, promptness in responding to email and phone calls, and attentiveness and comfort while at the dealership. I would recommend working with them over email or phone on finalizing pricing before going into the dealership on a weekend and making sure to get all the details of the car you are interested in. For more details on our experience read below. Worked with Shay Randolph over email on quotes and received a call from Shawn Kiannejad regarding finalizing the pricing. Both of them were prompt, accommodating,and patient. The only issue I had was when I was initially quoted the price, they did not inform me of the additional cost of dealer add-ons such as wheel locks and body molding. But they did provide me with this information over the phone before I went into the dealership. They matched a lower price I received from another dealership. Went to the dealership to check out the different vehicles they had in stock. The location was pretty comfortable: waiting area with a TV, kid's area, can check out an ipad while you wait. We initially met with Shawn and went on test drives and finalized the purchase with John Campbell. We were there for over 3 hours mainly because we had to wait for one vehicle to test drive because they had just received it and had to inspect it. But I thought that they were very prompt in getting the car for us to test drive. After deciding on the which vehicle we wanted, the paperwork and loan process were very easy, and we did not feel pressured in anyway even while we took our time to decide on adding an extended warranty. John did a great job in reviewing all the features of the car with us, but to be honest, this is the second Fit we have purchased, so we were already familiar with the car. Everyone we interacted with were very friendly, and they even add little touches such as giving my 3 year old a stuffed bear and letting him hit their gong to announce a car had been sold. Nice to see people who want your business going the little extra mile to make you feel welcomed. More

I came in to the dealership last week for two reasons: to get an oil change and purchase a new vehicle. From service (Joe) to sales (Michael) and Financing (Brad), the experience was beyond my expecation to get an oil change and purchase a new vehicle. From service (Joe) to sales (Michael) and Financing (Brad), the experience was beyond my expecation. I always dread having to go through the process of purchasing a new vehicle but this team works well - no hassles, very turnkey and transparent - which I greatly appreciated. The little negotiation I had to do was a non-event in my book and I will continue to do business with Honda of Lisle (and Michael and Team) for years to come. Thank you for making my purchase a great experience. More

I was very pleased with the attention that was given to me by Sager when I purchased my new Honda from him. Sager was very dedicated in getting the best deal I could get on my new car purchase and is a tr me by Sager when I purchased my new Honda from him. Sager was very dedicated in getting the best deal I could get on my new car purchase and is a true sales professional. More

I had a very good experience at this dealership. I was recommended by family who also had a good experience. They had excellent service and I got a quality vehicle. recommended by family who also had a good experience. They had excellent service and I got a quality vehicle. More

The people we worked with provided great customer service, however, at the beginning of the financing process it took a substantial amount of time. Then, when we were preapproved for a better rate th service, however, at the beginning of the financing process it took a substantial amount of time. Then, when we were preapproved for a better rate through Chase, we were encouraged to physically go to the bank to complete their loan process instead of working through the dealership's finance department to secure the rate through Chase. We spent about 3 hours at the dealership in the morning finalizing a price and discussing financing, and another 3 hours at Chase getting the loan check....When we returned and finalized the purchase we spoke to a different finance guy that could suddenly get us a better rate and include a long-term warranty for the initial costs that were offered that morning. We happily took the better offer, and it was completed in less than 10 minutes...but this could have all been accomplished much much much earlier that morning instead of us literally losing an entire day. Got to the dealership at 10am...drove out at 6pm...always either at the dealership or bank... Again, the people are personable and awesome, and the price was good, but if you're not a cash buyer...take the day off (like we did) to buy. More

Second Honda purchased with Mike and it was even smoother than the first which I didn't think possible. My test drive took longer than the sales process. Thanks again Mike and Honda of Lisle! than the first which I didn't think possible. My test drive took longer than the sales process. Thanks again Mike and Honda of Lisle! More

I went there to inqure the car and ended up buying the car. Sager made me comfortable and gave me good description for the parts which I did not understand. The whole process was smooth and again I would car. Sager made me comfortable and gave me good description for the parts which I did not understand. The whole process was smooth and again I would like to thank Sager as he treated me as a customer as well as friend. He did not push for anything. I would definitely recommed Sager Romman and Lisle Honda. More

Very professional in every sense. Not a mill like so many other dealerships these days. Overall a great buying experience, I would purchase here again. Thanks Mike! other dealerships these days. Overall a great buying experience, I would purchase here again. Thanks Mike! More

Mr Dalpino was very professional. Explained in detail the various options/packages etc. Went to great lengths to find the vehicle I desired...and drove from Lisle Illinois to Moline Illinois and back to get various options/packages etc. Went to great lengths to find the vehicle I desired...and drove from Lisle Illinois to Moline Illinois and back to get the vehicle for me. This was the second vehicle I purchased from Mr Dalpino in the space of three weeks.I will strongly recommend Mike to any friends looking to purchase a vehicle More