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143 Reviews of Honda of Lisle - Service Center
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May 11, 2013
Excellent service, Very friendly, highly professional Excellent service, Very friendly, highly professional staff, took less time than expected to get the job done. The small business center they have Excellent service, Very friendly, highly professional staff, took less time than expected to get the job done. The small business center they have is a big plus. exceeded expectations, Thank You More
by magedmelek
Employees Worked With
Joe Formentini
Helpful May 08, 2013
Upset with the way I was treated and how the situation was handled. Dropped my car off for a recall, no issues with vehicle... I got picked up when my vehicle was "ready". After waiting for over 30 mins was handled. Dropped my car off for a recall, no issues with vehicle... I got picked up when my vehicle was "ready". After waiting for over 30 mins an employee pulled up with my car. They had a weird look on their face and I instantly knew something was wrong. He said, "Something is really wrong, you need to have them fix this." I had a carseat in the back and I am a young woman. I was told that I had NO POWER STEERING and that it was all because I had an "aftermarket" pump. My husband replaced the pump over a year ago and we haven't had ANY issues. It was an OEM part meant for a Honda vehicle. Joe Green spoke with my husband on the phone and went to RAY. RAY was rude, sarcastic, laughed in my face and was unwilling to help me. Stating the car was out of warranty because of the pump. Long story short... NOTHING WAS WRONG WITH THE PUMP. The service workers failed to get all the oxygen out when replacing the power steering hose for the recall. I did nothing wrong and was treated very poorly. They left me stranded at your location and I still had work to do and still needed to pick up my young child. Now there is a knick/scratch in my driver's side door. It WAS NOT there the morning I dropped it off. I called Ray back and he laughed over the phone and said there's no way I can prove it, not his problem. This could have all been handled differently. You didn't have to treat me poorly, leave me stranded with no ride home until my husband could make it out there, gave me over hours and hours of stress, you made me cry. It was a beautiful day and you completely put me through a whirlwind. I am a good person and do not deserve to be treated like this. If this is how you run your business and this is the way you treat people then I really hope you are out of business soon and it suffers greatly with how you treat your loyal customers. Now I am left stressed,upset and I still have a knick/scratch left in my door and no one cares and no one will call me back to try to resolve this issue. I am so disgusted with what happened on Monday and cannot believe that nothing has been done to rectify the situation. More
by LaurenCongdon
Employees Worked With
RAY
April 01, 2013
I wonder why the parts employees are not listed nor are the service techs that actually work on the vehicle, they deserve recognition for their commitment to Honda excellence, and I had some pricing confli the service techs that actually work on the vehicle, they deserve recognition for their commitment to Honda excellence, and I had some pricing conflicts when ordering oem honda internet remanufacted parts online thru their wholesale parts website, hondasuperstoreparts.com, and the price listed on the website would not be honored when I called them to confirm the TBD shipping cost. I felt uncomfortable giving my credit cart number online without a complete price, and when I called, they wanted $300 more than the online price and if it was a pricing error, why hasn't the website price been corrected, a month later? I had to pay more than the online price and I was at a disadvantage since I had to get my car fixed and their online price was not as competitive as it originally was, and it if is listed at below their cost, why hasn't the price been corrected and there is a R.I. Honda dealership who lists the same part online for LESS than the online Honda of Lisle price that is supposedly in error! This online internet pricing is very confusing, please explain, so that I won't be suprised when I have to order my timing belt package. More
by trzonca
Employees Worked With
all parts or internet parts employees and all service techs
March 20, 2013
My car was making a strange sound when I hit the breaks so I took it in to get looked at. Carrie was the representative who assisted me, and from the get go she was friendly and courteous. She followed up so I took it in to get looked at. Carrie was the representative who assisted me, and from the get go she was friendly and courteous. She followed up when she said that she would and made my experience at Honda of Lisle very pleasant. More
by barbfischer11
Employees Worked With
Carrie Adams
March 09, 2013
When my 2008 CRV needs service I always ak for John Mooney. He has both knowledge and personality. He is on top of letting you know what the problem is and if the car is in for routine service and ther Mooney. He has both knowledge and personality. He is on top of letting you know what the problem is and if the car is in for routine service and there is something else that needs to be done he notifies me and takes care of it. A smile, concern for me as a person and a firm handshake describes Joh T. Mooney Jr! Joan Tonne Brzezinski More
by jbrzezin
March 08, 2013
I have taken my car to Lisle Honda for many years and whenever I am fortunate enough to get John Mooney as my customer service rep, I know that I am going to be well taken care of. John was in constant c whenever I am fortunate enough to get John Mooney as my customer service rep, I know that I am going to be well taken care of. John was in constant communication as to what the technician found, how much it was going to cost, and when the care would be ready for pick-up. He is always very professional and truly is a customer advocate. More
by brewing00
March 06, 2013
I have given this rating because of my experience with John Mooney the service person at the dealership who went out of his way to answer my many questions and evern researched so that I potentially saved John Mooney the service person at the dealership who went out of his way to answer my many questions and evern researched so that I potentially saved close to 600.00 on a service I did not need and had already paid for without remembering I had done so. Great experience! More
by elfranks3
March 06, 2013
Bought car here 4 years ago from Tim Render who was excellant. I live in orland so did not bring the car here for service because of the distance.(Honda CRV) I brought the car in one week ago for a ti excellant. I live in orland so did not bring the car here for service because of the distance.(Honda CRV) I brought the car in one week ago for a tire check since I now work in the area. Everyone was so friendly and accomadating that I will do all of my servicing here. Came back today for a oil check and to have an extra set of keys made. Met Mike Frain and really appreciated his great customer service skills. Love the waiting area and the computers. Made my wait so much more enjoyable. I am happy with the service and will always bring my car here. More
by susanberg
Employees Worked With
Tim Render, Mike Frain
March 05, 2013
I have visited this dealership at least 4 times in the last 4 months. Each visit has shown that they are great people to depend on for quality work and honest dealing. Mike frain, the sarvice advisor, is last 4 months. Each visit has shown that they are great people to depend on for quality work and honest dealing. Mike frain, the sarvice advisor, is friendly and a pleasant person to talk with. He is great asset to the dealership. More
by bilquis
Employees Worked With
Mike Frain
March 02, 2013
We purchased our Honda Odyssey Van from Honda on Grand in Elmhurst and brought it back there 2 times for what I consider simple repairs They could not fix it. I lost all hope and decided to try the Honda sto Elmhurst and brought it back there 2 times for what I consider simple repairs They could not fix it. I lost all hope and decided to try the Honda store in Lisle. I met Mike when I first came in. He said good morning and had a smile on his face. He assured me that they would do the best they could to fix our issues. Mike not only was friendly at the very first meeting but he continued to keep me abreast on all developments with our van. Because of my experience and the professionalism of Mike I will be going back to the Lisle store for every repair and future purchases that we may have. I will not only let my friends know of my pleasent experience but I will Tweet it and post on Facebook. Thank you Mike. More
by SeanPat
Employees Worked With
Mike Frain
