Honda of Lisle - Service Center

Have taken my car here twice. Once to remove a radio with jammed cd, and once to reinstall radio. Made an appt. for first visit. Waited in line for a HALF HOUR! Even though I had an appt. I was told that jammed cd, and once to reinstall radio. Made an appt. for first visit. Waited in line for a HALF HOUR! Even though I had an appt. I was told that since it was a Monday holiday that I would have to wait 2 hours. Fine, didn't have time to argue. Upon my return, I had an appt. as well. Show up and the tech says that I would have to wait 3 hours simply because the people that install radios don't come in until the afternoon. Why schedule an appointment then!? I asked for the manager, and then suddenly they were able to reinstall. Shouldn't have had to deal with this, I'll never ever go back. More

I would have my car towed to another state before I would leave my car with them, even if it right in front of this dealer. I had a recall issue from the start of owning the car. The service department was r leave my car with them, even if it right in front of this dealer. I had a recall issue from the start of owning the car. The service department was rude and inconsiderate. They never called me back regarding the part and when I went I was given a msg to pick it up assuming it was fixed, it wasnt! When I was upset and tried to talk to someone, the sales person, manager and service manager were convienently not avaiable. When they pulled up my car, it was coated with dirt, splashed on and frozen, and told that their car wash was not working even though other cars were sparky clean. I have always purchased Hondas for their outstanding performance, but have learned how some dealers should be out of business for their customer service. More