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Honda of Mahwah
Mahwah, NJ
1,769 Reviews
Honda of Mahwah is among the top 15 percent of Dealership's to earn Honda President's Award for it's exceptional performance in 2013, 2014 ,2015 ,2016.
Honda of Mahwah also earned the prestigious Council of Excellence award 11 years in a row. Only the top 15 percent of Honda Dealerships were recognized by Honda Financial Services .
Council of Excellence award. Only the top 15 percent of Honda Dealerships were recognized by Honda Financial Services .
Come to Honda of Mahwah and see why Honda Motor Co, Honda Financial Services recognizes that Honda of Mahwah are industry leaders in customer Service and Sales satisfaction.
We are fluent in Spanish, Arabic and Portuguese.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,769 reviews
December 13, 2019
Great experience! Service was simple to schedule, began right on time and was finished very quickly! I would give 10 stars if it were an option! right on time and was finished very quickly! I would give 10 stars if it were an option! More
by Crohllf
Employees Worked With
Other Employees :
Alex Brischler, Danny Barros, Rob Diaz, Paul Eischen
December 13, 2019
great experience, great everything. I had an appointment for oil change. Dan greeted me and did the initial paper work. My car was then taken where they do the oil change, the person w I had an appointment for oil change. Dan greeted me and did the initial paper work. My car was then taken where they do the oil change, the person was very courteous. It took half an hour.. I am very satisfied with my visit and will be returning for all my Honda needs. thank you again to all involved servicing my car!!!! More
by JohannesTulk
Employees Worked With
Dan Baros, i did not get the names of othe employess involved. the cashier was super nice and friendly.
December 13, 2019
Excellent experience at a local Honda Dealership We were looking for a CRV at a local dealer. This would be our first Honda purchase. Our sales man was friendly and knowledgeable we took a test driv We were looking for a CRV at a local dealer. This would be our first Honda purchase. Our sales man was friendly and knowledgeable we took a test drive in a CRV and we were pleased with its ride and handling. We discussed the price and any discount available. Since this was a 2019 model there was a discount. The process was professional and orderly. Since a car that we wanted was in stock, we signed a contract and picked up the car the following day. It was a very good experience. More
by Jack
December 11, 2019
Negligence of service I am not exactly sure of my car issue but according to Honda Corp my recall was not done properly here. My car is dangerous to drive as the steering I am not exactly sure of my car issue but according to Honda Corp my recall was not done properly here. My car is dangerous to drive as the steering froze up while pulling into traffic the very next day after I visited the Mahway service dept where they could find nothing or never bothered to look. No loaner ,no help. Come back again. Ben my advisor said I came too late in the day...3pm to be diagnosed. So if the car won't start or runs rough & the dash lights up like a xmas tree how can I make sure I get there on their NEW unknown serivce schedule?.Its all I could do to get there ......period. I was told by reception & sales that the service dept was open until 6pm. And Fri and Sat were very slow so even if I could not get in there early on Fri with this issue they could still look at the car. EVEN their website says 6pm.But upon arrival I was told by Ben they just changed their hrs & would be closed at 4pm! How would I know when I can get there anyway with this issue? I have to try and let the car set & then try again yet it's not the battery as proven by numerous inspections. What do I when it won't start up all the time? If I do drive it will it damage the car?I should take it to the dealer & hopefully not be turned away!!.This was an issue on Hondas on that the techs know about.And even though a supposed sr tech looked at the car that day when I was told by Ben that there was no time to even look at the car (I had video even though they could see nothing unusual upon a visual diagnosis since all the warning lights go out,) BUT they had time for a general inspection & oil change. About $2000.00+ inspection recommendations new tires,new brakes etc But not the issue at hand .Come back when its acting up or when and we get the part in we are ordering (if that's indeed the issue ?)summized by them with my video.Honda thinks it's the dealer service depts last service recall issue. No loaner offered,no offer to inspect the car the next day either ! I was told upon arrival by Ben they couldn't even look at the cars issue until I made a fuss & said well if you won't help me maybe HE can as a Paul sr advisor walked by. Ben quipped well hes only an advisor like me.Paul said he'd see what he could do. I believe he did try to help as I saw him talking to Ben and the tech . But since I wasted so much time with Ben saying no that could have also been an issue. Ben was clearly negative about anything being done with the ussue from the start that day.I was there almost 2 hrs. I dont know if they even looked at the issue. But they did order the possible part IF that's the problem. I am several days without transportation of my 4 yr old car & my emails to everyone go unanswered to everyone who knows about this issue and were involved. I even emailed the head of the service dept and another employee who had emailed me to see why I was unhappy when I called & wanted the service managers email; Danny. Again no response from anyone I emailed. Honda has given me a case number & told me to go elsewhere. I have to pay to have it towed anywhere,rent a car, lose work time & spend enormous amounts of effort to get this fixed .I bought this $30,000.00 car for its reliability.,and it's supposed longevity and value. This is my second Honda. I made the mistake of trusting these guys here @Mahwah. More
by Lee
December 11, 2019
Routine maintenance There was no waiting for the appointment we had made. The work to be done was explained clearly by Mark who told me it would take about an hour to com There was no waiting for the appointment we had made. The work to be done was explained clearly by Mark who told me it would take about an hour to complete the job. He was right on the button. More
by Rfmf74
Employees Worked With
December 09, 2019
Out of warranty repair. Marc was helpful and courteous with information and recommendations. Honda was fair with an out of extended warranty issue that should have cost at le Marc was helpful and courteous with information and recommendations. Honda was fair with an out of extended warranty issue that should have cost at least double. More
by dziser
Employees Worked With
December 09, 2019
Car buying is generally a very annoying experience. At Mahwah Honda, they make car buying as good as it can be. My salesperson, Steve Chin, was pleasant, knowledgeable, and patient. Mahwah Honda, they make car buying as good as it can be. My salesperson, Steve Chin, was pleasant, knowledgeable, and patient. More
by Marie H
December 09, 2019
Had a recall and they fixed the problem while I waited. Very nice new waiting room and service area - everything neat and clean. Service was very good - told Paul I had to go to a senior Christmas Party and Very nice new waiting room and service area - everything neat and clean. Service was very good - told Paul I had to go to a senior Christmas Party and he had my car done in record time. More
by legrammy4
Employees Worked With
Paul Eischen
December 08, 2019
Joe made the process of buying our new 2020 Insight an absolute breeze. He was extremely pleasant, personable, and totally upfront and honest from the very first contact through his explanation of the car absolute breeze. He was extremely pleasant, personable, and totally upfront and honest from the very first contact through his explanation of the car's features just before we drove off in our new vehicle. We are very happy with our experience and with our new Insight. This was the sixth Honda we've purchased, and it's the second time we've bought from Mahwah Honda. We will very happily return and see Joe again when we are ready to buy our next Honda. More
by Steve
Employees Worked With
Joe Donegan
December 07, 2019
Your service rep, Ben was very good. The coffee and muffin was great. The job was done quickly. Waiting room very comfy. Cannot ask for more. muffin was great. The job was done quickly. Waiting room very comfy. Cannot ask for more. More
by Tuchband
Employees Worked With
