Honda of Mahwah

I went to 4 dealers while searching for an Accord and this one was hands-down the worst. They asked me to make an appointment and still kept me waiting for 40 minutes even though I got there right on ti this one was hands-down the worst. They asked me to make an appointment and still kept me waiting for 40 minutes even though I got there right on time. Worse, they added a $1900 hidden certification fee to their internet price for a certified used Accord which I couldn't find out about until I got there. When all their charges added up, the total price they were asking for a 2020 certified used Accord ended up being only like $800 less than a new 2023 Accord I ended up buying elsewhere. I was so irritated that I called Honda Corporate to ask why dealers are allowed to have hidden certification charges, and Honda Corporate said dealers are totally not allowed to do this according to the terms of their contract with dealers. I guess Honda of Mahwah doesn't care. Anyway, if you want to save time and money and not get duped, don't go here. More

Our experience was similar to others reported here. Chatted on Friday about a specific vehicle with the promise a sales rep would call us back. No call. The next day we called and asked about the vehic Chatted on Friday about a specific vehicle with the promise a sales rep would call us back. No call. The next day we called and asked about the vehicle. We were assured it was there on the lot and available for purchase. They said we could drive it home that day. We made an appointment for 1 hour later and jumped in the car for the one hour drive. On arrival, no salesman. We get assigned someone and say what car we came for. Look on his face told me there was a problem and he was gone for a long time. Then the bad news "that car was just sold" but the good news, the manager could get us a car in 2 weeks. But when the papers are presented it was $5000 over with every fee padded. Thanks but no thanks. We will never do business with them. More

Ana help me fully with buying my new Honda Civic 2023. She was extremely helpful and made the entire process of buying the car pleasant as it could be. She helped my find exactly what I wanted, and was Kn She was extremely helpful and made the entire process of buying the car pleasant as it could be. She helped my find exactly what I wanted, and was Knowledgeable about the vehicle. Couldn’t have asked for a better sales associate. I would recommend her to any new customer looking to purchase a vehicle. More

Horrible. .. The owner is shady and deceptive.. I feel sorry for the people who work for him. Bad example of how to run a respectable business,, work somewhere .. The owner is shady and deceptive.. I feel sorry for the people who work for him. Bad example of how to run a respectable business,, work somewhere else. More

STAY AWAY! !!!!! LIARS!! DECEPTIVE! Communicated with 3 different people at Mahwah Honda to verify that a 2023 Honda Civic was in stock and ready to sell. All 3, !!!!! LIARS!! DECEPTIVE! Communicated with 3 different people at Mahwah Honda to verify that a 2023 Honda Civic was in stock and ready to sell. All 3, say YES! Come on down! Called one more time just before I leave my house to make sure car is available (I live 1 1/2 hours away), and again YES, come on down! Get to dealership and find out the car was sold weeks ago! Without much concern or remorse, they call other dealers to find me the car.. They succeed after waiting 2 hours.. Then, the owner (Justin Moussa) comes out of his hiding spot behind the glass wall and with twisted attitude says "I found you cart, lets do paperwork".. They show me the paperwork, and they have the b_alls to add a $4,500 up charge on the car. Needless to say, I gave them a piece of my mind and walked out.. You can tell the owner (Justin) is a total scam artist.. I have bought over 15 cars at dealers over my lifetime and I always come prepared and am fair with no xx when I buy a car.. 90% of my experiences have been great.. Honda Mahwah was a complete disaster and I would never do business with such a shady and deceptive place such as this.. Shame on you!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I’ve been working with Abdul Chama at Mahwah Honda for the last few weeks so that I could pick out a car that best fit my financial and logistical needs. Abdul was very personable, honest and patient in t the last few weeks so that I could pick out a car that best fit my financial and logistical needs. Abdul was very personable, honest and patient in the process. He was always very responsive with questions and helpful no matter the need or situation. Sara Chama was greatly helpful and patient during the signing process, which was rather quick. All around great experience. More

It was such an easy process! The Team at Mahwah was so friendly. Thank you to Abdul Nassar and the rep who assist me!!!! Love my Accord!!!! The Team at Mahwah was so friendly. Thank you to Abdul Nassar and the rep who assist me!!!! Love my Accord!!!! More

Mohammed AlSadi Was an excellent sales man, he couldn’t have helped anymore from start to finish of the sale. All of the staff I met were so friendly and helpful, including the finance department and the m have helped anymore from start to finish of the sale. All of the staff I met were so friendly and helpful, including the finance department and the managers. I highly recommend anyone to buy from them and if you have the opportunity to chose a salesperson to deal with, definitely choose Mohammed! More

I paid to have my timing belt replaced and the whole time no one knew when my truck would Be ready. 2 weeks later the new timing belt let lose and my engine blew. Even during this no one knew when my truck no one knew when my truck would Be ready. 2 weeks later the new timing belt let lose and my engine blew. Even during this no one knew when my truck would arrive back to mahwah honda. After many weeks of phone calls and false promises about being reimbursed for the tow Matt the service manager just ignored my calls . The whole experience from getting the timing belt Replaced the first time till now was a total nightmare they replaced the bare minimum and the trucks never drove the same since they worked on it. They did give me a loaner car for a month while they fixed it but communication was always poor More

It it the worst. After you buy the vehicle; nobody want to help us. I call many times to Jesus Olivares asking for my plates. He hang up the phone. After you buy the vehicle; nobody want to help us. I call many times to Jesus Olivares asking for my plates. He hang up the phone. More