Honda of Mansfield

the transaction was absolutely seamless with decisive trade-in value, super fair price on the vehicle, no haggling, service beyond expectation, and went the extra mile to take care of details that were i trade-in value, super fair price on the vehicle, no haggling, service beyond expectation, and went the extra mile to take care of details that were important to us More

I couldn't have been more pleased with my experience at Mansfield Motor Group. From the time I mentioned that I was interested in trading my vehicle and purchasing something more fuel efficient, Oscar N at Mansfield Motor Group. From the time I mentioned that I was interested in trading my vehicle and purchasing something more fuel efficient, Oscar Nichols went to work. He asked me for some general information as to the type of vehicle I was considering and what options I would like. The next week, I called to Oscar to tell him I was ready to move ahead with plans to trade, when he told me that he had a vehicle sitting on the lot he would like me to look at. He was open and up-front about what my trade-in was worth and what they would offer. He showed me the value of the car I was considering and detailed what the final cost would be. We had a deal within minutes! Oscar spent time reviewing all of the features of my new car with me and answered all my questions. A very favorable experience!! More

My husband Ed and I are giving MMG an excellent rating because of the following: 1. Tim Hartnett was most welcoming and accommodating when Ed expressed a desire to test drive a 2013 Honda Accord. We because of the following: 1. Tim Hartnett was most welcoming and accommodating when Ed expressed a desire to test drive a 2013 Honda Accord. We are very pleased with the trade-in amount Tim gave us for our 2004 Honda. 2. Mike Nash was so helpful when Ed took his test drive. He answered all questions and pointed out the features. 3. I, Pat, came in to see the car we like, and Tim and Mike took care of all questions and features. Mike was so patient and not pushy when it came to whether or not we would purchase the vehicle. Once we decided to purchase, the Accord we wanted in the color we wanted was located very quickly and made ready for us within two days. I need to be shown how to do something about five times before I learn how to do it on my own. Mike was very patient and willing to go over the new features many times. After we decided to make the purchase, he again went over the features. He loaded our cell phones into the Bluetooth function (something new for us). He also made sure that our favorite "set" radio stations were chosen before we left the dealership. He gave us full instructions on the fob which unlocks the vehicle. The car had a full tank of gas, and Mike told us to call him anytime or come in anytime if we have questions or need help with something. 4. Brad Ingram, the finance manager, was so gracious and instructive with us about additional options we could purchase for our vehicle. We did choose one, but Brad was very professional and did not push us into anything we did not choose to buy. We really appreciated that because we have dealt with others in the past who were more insistent that we needed everything. All in all this has been a very positive experience, and we will continue to deal with Mansfield Motor Group. We always take our Hondas there for regular service and are treated very well. The service manager, Andy, and the mechanics have good skills--people and car skills. Our cars last us a long time because of the excellent service. Thank you all at MMG! More

Went for routine manufacturer's service. The staff was friendly and courtious, work was completed as promised in the time it was expected to take. I was able to wait at the dealership in a comfortab was friendly and courtious, work was completed as promised in the time it was expected to take. I was able to wait at the dealership in a comfortable customer lounge. Overall experience was what I've come to expect from this excellent dealership. Always have received outstanding service from a well run operation. More

I am very satisfied with my recent visit. Andy has always come across as professional, knowledgeable, efficient and friendly. This time was no different. He got me in and out quickly and I felt well informed come across as professional, knowledgeable, efficient and friendly. This time was no different. He got me in and out quickly and I felt well informed about the state of my vehicle when I left. Terence Neff More

I had a car for 12 years and it was totaled out due to a scary wreck. It was my only source of transportation for work as a STNA. After going to EVERY SINGLE DEALERSHIP in Richland County, my final option scary wreck. It was my only source of transportation for work as a STNA. After going to EVERY SINGLE DEALERSHIP in Richland County, my final option was Mansfield Motor Group. I called ahead and spoke George Miller, who was very courteous and encouraging. The process was smooth and quick as far as the application was concerned. After 2 days of great service, I got the perfect car, with reasonable payments, and perfect customer service. That is what I needed. Especially after feeling discouraged and running out of time to find a car. I couldn't have asked for better service. Mr. Miller was very personable and caring. Can't beat that with a stick. I had to hug the man when I left. That has to tell you something. Highly recommend and I have. More

Our service advisor Andy was very professional, friendly, and went above and beyond for my husband and I. We had to take our Honda Pilot in for a check on a recalled part. Andy took the time to check for a s and went above and beyond for my husband and I. We had to take our Honda Pilot in for a check on a recalled part. Andy took the time to check for a second recall that was just issued that day, so he saved us a trip back for the new recall. We appreciated the overall experience we had at MMG and will take our car there for future service needs. More

I have purchased a 2005 CRV previously through 'Whitey's', now MMG. After looking around for a work car for my husband, I came back to MMG. Why? Because I thought their 'certified' used cars meant 'Whitey's', now MMG. After looking around for a work car for my husband, I came back to MMG. Why? Because I thought their 'certified' used cars meant their 'knowledgeable' mechanics took care in upkeep. Heh heh. Good one! We settled on a 2005 Accord for a pretty reasonable price. The salesman we dealt was very down to Earth and nice; George. The car seemed impeccable and well taken care of. After my husband drove the car for FIVE days after purchase, the engine light was on. He took it to Autozone and was presented a printout that stated the O2 sensor was malfunctioning. I immediately called and spoke with a manager of MMG, Kevin, who told me 100's of sensors fail at any time and I should have gotten a warranty. He would do ABSOLUTELY nothing and gave no option for discounted service, even though I had just spent $10,000 in his dealership. I explained I would not use any service there again and he said 'have a nice day' before hanging up on me!!! What nerve! I took the car to my reliable mechanic who told me BOTH O2 sensors were in horrible bad shape and needed replaced. Wow. This was not a sensor malfunction that 'just happened'. It was an issue covered up by MMG for a poor unsuspecting customer to have to deal with after purchase. Of course, on the way home from my mechanic's shop I pop a CD into the CD player. And guess what? It doesn't work!!! 'Mechanical Error' pops up the screen. Oh lord, please tell me this is the end of my MMG headache! If you are dumb enough to buy a car from these shysters, please invest in their $2500 warranty. More

They have a great group of guys there. They really worked with me to help me get a brand new car. They are very professional. I already know I will be back to buy my next car there. Thank you Nissan of Mansf with me to help me get a brand new car. They are very professional. I already know I will be back to buy my next car there. Thank you Nissan of Mansfield. More

Salesman rude, condescending, lied outright, and would not take even $400 off high price. Shockingly unprofessional. Only for stupid people who want to be fleeced. not take even $400 off high price. Shockingly unprofessional. Only for stupid people who want to be fleeced. More