Honda of Murfreesboro

New Owners - New HIGH prices I've had my Honda serviced at this dealership since the day I bought it 8 yrs ago. Yesterday they lost a longtime customer. I refuse to pay more tha I've had my Honda serviced at this dealership since the day I bought it 8 yrs ago. Yesterday they lost a longtime customer. I refuse to pay more than double - almost $50 for an oil change. Outrageous prices and poor customer service. For several years I've been replacing my own engine & cabin filter. The current filter has less than 10,000 miles and they tried to replace both yesterday. They think because "I say so" that it has to be! How many people are getting ripped off with this scam! Lost me as a customer...and as a Honda owner. Getting ready to buy a new Cadillac. More

40% increase in oil change price! Have been getting my Accord serviced here since I bought it in June of '13. Oil change price used to be 23.95, and today they informed me when I went Have been getting my Accord serviced here since I bought it in June of '13. Oil change price used to be 23.95, and today they informed me when I went to dropped it off that the price is 39.99. The young man who was getting my info (first day) that I was used to paying 23.95 for the last 2 yrs. He went and asked the manager if there was anything they could do and the answer was,"Sorry, but no. That is the price now". I let them know they have lost a loyal customer, but they didn't seemed to mind letting me drive away. More

Looking for someplace else I have been bringing my Honda Civic here since I bought it in 2009. Loved this dealership under Reddell Honda so much I bought my new Civic there in I have been bringing my Honda Civic here since I bought it in 2009. Loved this dealership under Reddell Honda so much I bought my new Civic there in 2014. I have also highly recommended this dealership to several people. Went for a oil change 05/29/2015. It cost me 49+change out the door. WHAT! I used to pay 21.95. I don't know anyone that has paid that much for an oil change. I let my frustration known. I found it unusual that there was no follow up survey either. I will be going someplace else from now on. I am very disappointed. More

Shady I submitted this same review and complaint on the Honda of Murfreesboro website, with no response to date. It was not my intent to publicly review thi I submitted this same review and complaint on the Honda of Murfreesboro website, with no response to date. It was not my intent to publicly review this business, but that appears to be the only way to get a response. I brought my car in on Wednesday, 5/13/15 for an oil change. I have had my Honda Pilot serviced by Reddell Honda since 2012 when I purchased it. I have had my Subaru Outback serviced by Reddell Honda since I purchased it one year ago. I have always been pleased with the price and quality of the service I received from Reddell Honda for both of my cars. Apparently there has been an ownership change, and different policies are in place now. The first red flag was the increase in price. Upon dropping off my Subaru, I was told an oil change would be $39.98. The same service out the door was $29.58 with all fees, taxes, and charges included, prior to this last time. I still wanted the service and understand that fees need to occasionally increase, although this is almost a 50% increase. The next issue was a call from the service department informing me that I needed a wheel and tire rotation and balance. I had this service performed less than one month ago and have even wear patterns and 9-10 /32nds of tread on all tires. Another red flag of an unnecessary service to increase my bill. When I was called and informed my vehicle was ready for pick up, the employee let me know the bill was over $50. I knew this should be wrong and was going to correct it when I got there. As I looked over the bill, I was charged over $45 for the oil service with taxes and extra fees added on. I asked why the charge was not $39.98 as I had been told and as was advertised on the desk for "ALL MAKES AND MODELS". The employee went to the computer and printed a new bill, this time with a charge of $38.98 for the oil change and an additional charge he said was a recycling fee of $5.07. My total bill was $48.34 for an oil change that used to run $29.58 out the door. I was told this was a mandatory charge listed on the bill as "INCLS, CLEANERS, CLOTHS, SEALANTS, AEROSPRAYS, ECT." If there is a mandatory recycling fee that has to be added on for an oil change, that fee should be included in an advertised price for the cost of an oil change. More shady business practices. Up sales for unnecessary services, and added fees for routine maintenance. I don't know that I will be back, and it is a shame, because I recommended and used this dealership regularly. After every service visit with Reddell Honda, I would be called or receive an email asking about my experience and if there was anything else they could do. After this most recent experience with Honda of Murfreesboro, there has been no contact or response. More

Unannounced Increase I am not a cheapskate, but went for my Acura normal oilchange. The went from $26 to $49, and wanted $149 to change an air and cabin l/HVAC filter. W I am not a cheapskate, but went for my Acura normal oilchange. The went from $26 to $49, and wanted $149 to change an air and cabin l/HVAC filter. We went to auto supply store, and installed 2 filters for $43, in less than 10 minutes. Not very happy!! More

Corporate greed I had my oil changed on May 20, 2015 and the cost was $49.54. The cost of an oil change on March 3, 2015 was $29,97 when the dealership was Reddell H I had my oil changed on May 20, 2015 and the cost was $49.54. The cost of an oil change on March 3, 2015 was $29,97 when the dealership was Reddell Honda. Corporate greed is alive in Murfreesboro. The cost of an oil change increased over 60% in just a few weeks. Good grief. Sure miss Reddell. I will not return to this Unmansky dealership for service or new car purchase. I also plan to tell my friends and family about the price increase of an oil change at this dealership. My daughter owns an Accord and grandson owns a TSX and they will not be returning to this dealership. More

I had found this vehicle on CarGurus, I called the dealership and spoke with Carlos, told him we lived about an hour and a half away and asked him if he could put me in this vehicle with the monthly p dealership and spoke with Carlos, told him we lived about an hour and a half away and asked him if he could put me in this vehicle with the monthly payments I could afford?..He told me yes, that it would worth my drive. My husband and I took the drive and could not have been more pleased with our experience at Reddell Honda. After taking the test drive we definitly wanted the car. We have had bad experiences in the past and have spent hours at a dealership going back and forth on monthly payments and never coming to any sort of agreement, thus walking out. Not at Reddell, the first price was within what I had told Carlos I wanted to pay before making the drive and the process of buying a car there was quick and not leaving there with "what just happened?" kind of feeling. The owner Mr. Reddell introduced himself to myself and my husband as did his son, Alvin Reddell. The financing portion with Craig went smooth as well. I would highly recommend this dealership to my friends and family. Thank you to all we dealt with, I love my new (used) car!!!! More

Bought a new Honda early 2013, Sales person was very good to deal with. Even though I brought a check from my Credit union, the person the does all the paperwork said it was not right and tore it up. They th to deal with. Even though I brought a check from my Credit union, the person the does all the paperwork said it was not right and tore it up. They then redid my loan with my same credit union. When I talked to my credit union representative, they told me that I had been flipped. Something that I have been told benefits the dealership. I went back to my credit union and they had to close my original line of credit for the check I took to the dealership. Close the loan that the dealership made with them at a higher payment for same terms, and then give me a new loan at the original rates that they set up for me originally. If it sounds like a lot of trouble , it was. Also my deal with the salesperson , included factory Hondacare extended warranty, but the person doing the paperwork tried to sneak in a warranty from a third party without telling me. they agreed to the Hondacare only when I threatened to walk out. Overall my experience with the salesperson was great, price for the car was very competitive, but dealing with the rest of the dealership was a disappointment More

Would have given a "5", but the final thought going through my mind was the lasting one I'll have after having to deal with Holly, aka "Atilla The Hun." Purchased a vehicle from this dealer this going through my mind was the lasting one I'll have after having to deal with Holly, aka "Atilla The Hun." Purchased a vehicle from this dealer this week and the entire process couldn't have been smoother with the exception of the the Finance end. And not the financing, just putting up with the staff member named Holly, or I believe that was her name- sure couldn't have been named "Happy.: Being retired, I can remember many a "Hollys" from my working days. A female in an all male environment trying to make her place- but unfortunately ticking everyone off around her because she is too pushy, no humor, obnoxious and no personality. And what is bad about this, it that her actions and demeanor soured what had until that point, been a very pleasant purchase experience, dealing with the salesman and sale's manager. And this is only compounded when it is obvious to the customers what is going on and allowed to continue. I had heard that the owner, Mr. Reddell, still comes by the store to check into his business. Not sure who supervises her, but she is out of control. Mr. Reddell you need to put her in check or find another finance person. Seriously. It wasn't bad enough that she lost her cool/control with us, and stormed out of the office to see the Sale's Manager. What was worse is that she blame an error on the sale's contract on the other staff. She was rude to our salesman and walked all over the Sales Manager with her arms folded as if to say, take care of this or else. And what is it with paging everyone over the loud speaker " Bill, Joe, whoever, get to my office now!!!!!!" A little inferiority complex going on there Holly? It is obvious her intimidation, and length of chain provided by the owner, allows her to rule the roost there at the dealership. Very sad because I doubt I will EVERY come back and I WILL TELL EVERYONE I come in contact with about this experience. Trust me, I blog everywhere. I guess the name of the dealership should be Holly Honda. Gshhhhh. More

I would highly recommend avoiding Butler if at all possible. If you do drive to his dealership, negotiate to have your gas bill paid by his dealership regardless if the sale goes down or not. He quote possible. If you do drive to his dealership, negotiate to have your gas bill paid by his dealership regardless if the sale goes down or not. He quoted me a price which I liked and quoted me a trade in which I liked. I was bringing in my own financing and all he had to do was sell me the car. BUT NO, he pawns me off to another salesmen and haggles over the price after I find out he never had the particular car I was suppose to purchase. I drove with my family over an hour to see him and buy the car. After going back and forth for four hours, he told us it was time to close and we can come back at a later date. The saleman dealing with us, told us Craig is a CROOK and recommeded us to NOT purchase a car from him. WOW....thats pretty bad, avoid this place if you can. I did end up purchasing a brand new fully loaded car later on from another dealer. More