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Honda of Murfreesboro

Murfreesboro, TN

4.2
1,954 Reviews

929 John R. Rice Blvd

Murfreesboro, TN

37129

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1,954 Reviews of Honda of Murfreesboro

March 14, 2016

Best car buying experience ever!!!! I had shopped crest and Darrell Waltrip since I live in Franklin. Both quoted pricing and when I visited to buy the accord one dealership wanted to c More

by Car buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
josh black, Carlos Arroyo
Mar 15, 2016 -

Honda of Murfreesboro responded

Thank you for your Awesome remarks about Carlos and Josh. They are a big asset to our company. We appreciate your business and glad you had a great experience here.

March 14, 2016

Service with a smile Krystal was the first person to approach me in our venture to purchase a Pilot. She was up front and told me the this was her second day on the job, b More

by josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
Mar 15, 2016 -

Honda of Murfreesboro responded

Josh, Thank you for your High Remarks for Krystal. We are glad to have her on our Team. Thank you for your business and we look forward to having a great relationship with you in the future!!

March 13, 2016

Professional Excellence Everyone worked very hard to meet my needs. Starting with Peggy Lee Diamond getting me in the door, Carlos Arroyo teaching about the vehicle and its g More

by DB Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath - Sales Manager and Mark McCormick - Finance , Carlos Arroyo, Peggy Lee Diamond
Mar 15, 2016 -

Honda of Murfreesboro responded

Thank you for your great remarks regarding Carlos, Peggy Lee, Heath, and Mark. We appreciate your business and glad you are part of the Honda of Murfreesboro family now..

March 03, 2016

Lovin My New Honda ! Mike Frizzell is a fantastic, honest salesman ! Had a Great experience at Honda buying my New Honda Civc EX ! All the people there were amazing ! Woul More

by Chrissy Manteau
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frizzell
Mar 04, 2016 -

Honda of Murfreesboro responded

Chrissy, Thank you for your kind words about Mike. We really appreciate your words and your Business. We are so EXCITED for you and your New Civic!!! Keep coming back.

February 29, 2016

Used Vehicle Max Watson is the best used car salesman that I have ever delt with. Very patient and kind man. Explained the whole process and it was amazing. Thank More

by Drgullette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Joiner, Max Watson
Mar 04, 2016 -

Honda of Murfreesboro responded

Thank you for Awesome Rating of Max and Chris. We truly appreciate your business and kind words. We look forward to helping you again in the Future!!!

February 27, 2016

Great experience at Honda of Murfreesboro Kevin Pratt helped find the right vehicle for us He was very friendly , helpful and followed through with the sale. He took the time that was needed More

by elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Pratt
Feb 27, 2016 -

Honda of Murfreesboro responded

Thank you so much for your positive remarks for our Dealership and Kevin. Kevin is an awesome people person and listens to the customers wants and needs. Thank you for your business!!

Mar 04, 2016 -

Honda of Murfreesboro responded

Elaine, Thank you for your Awesome Remarks and rating of Kevin Pratt. We are blessed to have him as a sales associate. Thank you for your business and we look forward to helping you in the future!!

January 10, 2016

A Satisfying Experience! Very satisfied with my overall experience at Honda of Murfreesboro; everyone I interacted with was very cordial and eager to help. Especially very gra More

by Chris777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina, Chris
Jan 18, 2016 -

Honda of Murfreesboro responded

Thank you for your positive review of Honda of Murfreesboro. We really appreciate your business and are glad that you had an AWESOME EXPERIENCE.

January 05, 2016

come down to earth I always had my care serviced at Reddell Honda The service was great and the prices reasonable. Then the new ownership took over Prices skyrocketed More

by rth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure
Jan 05, 2016 -

Honda of Murfreesboro responded

I want to thank you for taking the time to share your experience with me regarding your last service visit. I would like share with you a few changes that we have made to the service department to offset any additional cost. Keep in mind that the $19.99 oil change at Walmart is using conventional oil which is not recommended by Honda for your automobile. We use only Honda' Semi-Synthetic oil when performing your oil change. This is what Honda suggests. Walmart will charge 44.98+ for a Synthetic oil change. Regarding the inspection. Honda requires ever dealership to include an inspection with any service work done. This is not only a preventative measure but it also allow us to update any necessary software and address any recalls. For your added convince we offer loaner and rental vehicle through Honda's Courtesy Vehicle Program. We also have added refreshments and snacks to the waiting lounge as well. None of this was available under the previous ownership due to the cost but I feel it is important that our customers we recognize that our you have choices when getting your car serviced and we must earn that honor. We will break ground on our new location in the coming months...that location will feature a carwash, a café, theater room to be the finest facility for sales and service in Tennessee. I understand if you don't see the value in the inspection but if you compare oil changes that use the required Synthetic Blend oil you will find that our pricing in comparable to other dealerships. I can also offer you the piece of mind that a factory trained certified Honda technician is performing the work on your car. Walmart and other quick lube locations hire individuals with the basic training to change your oil. Let me refund you the price of your oil change in the hope that you will continue to allow us to serve you in the future. Send me your name so I can pull the ticket and I will have a check sent to you for the refund. Thank you again and let me know if I can help in the future. David Murphy General Manager Honda of Murfreesboro

Jan 27, 2016 -

Honda of Murfreesboro responded

Rth, I wanted to make sure that you contacted me with your information so I can process the refund of your last oil change. I hope you will reconsider using us moving forward. I cannot speak for other repair facilities but me and my staff consider each customer as a family member remembering that there is a trust that the service will be handled properly the first time. I look forward to hearing from you soon. David Murphy General Manager Honda of Murfreesboro

Mar 14, 2016 -

Honda of Murfreesboro responded

rth, Let me know when your next oil change is due and it will be on the house to thank you for taking the time to send us your evaluation. You can email me at dmurphy@hondaofmurfreesboro.com when you want to take advantage of my offer. thanks again.

December 27, 2015

Great Experience! I worked with Carlos and Chris Ray and walked out with a 2015 Civic that I love! They were more than friendly, knowledgable and very helpful with the More

by BW Happy Customer!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos in sales and Chris Ray in finance, Carlos Arroyo
Jan 18, 2016 -

Honda of Murfreesboro responded

Thank you for buying your 2015 Civic from Honda of Murfreesboro!! We really appreciate your business and your positive review. I am glad you had an AWESOME EXPERIENCE here with us!!!

December 25, 2015

Bait and Switch Talked with sales associate prior to visit and promised to meet other dealership's price. Upon arrival, sales associate not there and dealership woul More

by Cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peggy Lee
Dec 29, 2015 -

Honda of Murfreesboro responded

I wanted to again apologize for your visit with us last week. I hope you will accept my apology and I give you my word that My goal is to offer transparent pricing as welI as a relationship building experience. That is why I personally came to speak with you in hope that we can reach an agreement. I know you may ask why Crest and Economy can offer the pricing and other dealerships cannot. All I can say is that for every customer that has a good experience with them we meet and sell 10 that walk out due to the deceptive pricing. Their advertising is against Honda Motor Company policy and they are penalized each month for the pricing tactics. I am glad that your experience was different and that everything worked out for you and your family. It wasn't never our goal to deceive you but rather a lack of communication or understanding between you, Peggy and the sales manager. For that....I apologize. David Murphy

Dec 30, 2015 -

Cargirl responded

I'm very surprised at your dealership slamming both the Crest Nashville and the Chattanooga dealership! You should be unified behind Honda. The only reason I came to your dealership was that I was told over the phone that you would match the price. Peggy Lee's own words were that we are all a part of Honda. Your dealerships words and actions don't agree with anything that was said to the customer. My son got "quite" an education on sales tactics and learned what bait and switch truly is! I hope for the next customer you will be considerate of their time. and just be truthful over the phone.

Dec 30, 2015 -

Honda of Murfreesboro responded

I have made several attempts to call you since your visit to get a better understanding regarding the timeline of the events but your haven't answered or returned my calls. I believe that you felt you had an agreement and will give you the benefit of the doubt but at the same time I know Peggy and I will not believe she understandably misled you. There was no "bait and switch" in that you had always considered the 2015 and 2016 civic and we didn't offer you any alternate product you hadn't already considered. I am not sure when you spoke with her last to feel we were on the same page as you but clearly we were not. And I would never say anything negative about another dealership regardless of make or model. It is simply a fact. Dealerships everywhere advertise "low ball" prices to create this exact scenario. It would help to speak with you to better understand the breakdown in communication from our side to help avoid this moving forward. Again, I want to thank you for your review and appreciate that you have taken the time to help us better our customer experience. I also want to wish you and your family a safe and joyous new year.

Dec 30, 2015 -

Cargirl responded

I spoke with Peggy 30 minutes before we arrived at your dealership. Lance had the 2016 Honda vehicle ready for us to test drive. You had a chance to speak with me when we were at your dealership and did not honor the offer. My son bought a Honda vehicle from a different dealership at the original price discussed with Peggy over the phone. Talking about it now won't change anything.

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